Seismic

Technical Writer

• Own the end-to-end development of technical documentation for assigned products and features.
• Author high-quality, customer-ready content using Ixiasoft (our DITA-based cCMS).
• Ensure editorial consistency and clarity across related content areas.
• Edit your own work to a publish-ready standard—grammar, clarity, cohesion, and structure.
• Partner closely with product managers, engineers, and designers to understand feature requirements and customer use cases.
• Track feature development across sprints, ensuring all documentation is scoped, developed, reviewed, and published on schedule.
• Conduct content audits and revise, update, or retire documentation as needed.
• Identify gaps in existing content and proactively recommend solutions.
• Bring a problem-solving mindset to all aspects of documentation work.
• Collaborate with global team members to maintain standards, share knowledge, and build a positive, inclusive team culture.
• Use feedback and analytics to continuously improve content quality and effectiveness.
• Stay current with evolving product functionality and adjust documentation strategies accordingly.
• Embrace ambiguity and work proactively to resolve blockers.

Senior Technical Writer

Sales Engineer

• Define and communicate a compelling global Sales Engineering vision aligned to Seismic’s growth strategy, enterprise roadmap, and evolving customer needs.
• Lead from the front by staying deeply engaged with customers, raising the bar beyond traditional demos toward value‑driven, outcome‑oriented storytelling.
• Act as a trusted advisor on the role, impact, and evolution of technical pre‑sales.
• Champion value consulting across the Sales Engineering organization, anchoring every engagement in measurable customer outcomes.
• Build and sustain a high‑performing, diverse, and globally distributed team that reflects Seismic’s values of inclusivity, customer focus, and excellence.
• Serve as a change agent, continuously evolving how Sales Engineering engages buyers, partners, and internal stakeholders.
• Lead, hire, coach, and mentor Sales Engineers and technical specialists across regions to deliver world‑class enterprise engagement.
• Establish clear career paths, org structures, and operating rhythms that scale with Seismic’s ARR and customer growth.
• Invest in training and development across AI, integrations, analytics, security, compliance, and enterprise architecture.
• Architect Seismic’s global pre‑sales methodology, including technical discovery and solution mapping, executive‑level demos and workshops, proofs of concept and enterprise solution validation, and account‑ and outcome‑based technical strategy.
• Ensure compelling, industry‑specific technical narratives across key verticals such as Financial Services, Technology, Manufacturing, and emerging growth segments.
• Oversee competitive positioning that clearly differentiates Seismic in a crowded global market.
• Act as the primary technical bridge between Sales, Product, Engineering, Customer Success, Professional Services, and Partners.
• Translate real‑world customer insights into product roadmap influence, especially around AI adoption, integrations, security, and global compliance.
• Partner with Marketing and Product Marketing to deliver best‑in‑class technical assets, demos, and enablement content.
• Personally engage in strategic, high‑value enterprise opportunities, especially those with complex security, compliance, and integration requirements.
• Build trusted relationships with CIOs, CROs, CMOs, COOs, and Enablement leaders across Seismic’s top accounts.
• Represent Seismic at executive briefings, industry events, and customer forums.
• Guide deal strategy, win‑room processes, and technical negotiations to accelerate enterprise sales cycles.
• Establish standardized processes, tools, and workflows to ensure consistency and quality across all pre‑sales motions.
• Define and track KPIs including win rates, POC success, cycle times, and technical attach rates.
• Build a metrics‑driven, continuously improving Sales Engineering organization powered by data and analytics.

SVP, Sales Engineering

Account Executive

• Selling Seismic Software, #1 Sales Enablement Solution to various enterprise accounts within a large territory
• Manage complex sales cycles starting with discovery, building and managing relationships, to the close of business.
• Acquire new business by building a network of customers and industry contacts to facilitate sales development and successes.
• Partner closely with the Sales Engineering team to customize product demonstrations and architect solution packages based on client requirements
• Prepare proposals that outline consultative solutions to meet client needs
• Develop referrals and reference accounts by building long-term strategic relationships
• Provide thought leadership in ideas and approaches to sales productivity challenges

Senior Enterprise Account Executive

Backend Engineer

• Create beautiful and intuitive software experiences using Node.js, JavaScript, and modern engineering practices
• Build backend services and APIs using Node.js, designing for performance, scalability, and reliability
• Contribute across the full development lifecycle using Lean, Agile, and design-thinking practices
• Work on greenfield products built from scratch using modern tools, frameworks, and cloud technologies
• Collaborate in an open, non-hierarchical environment with designers, engineers, and product teams
• Participate in code reviews, technical discussions, troubleshooting, and continuous improvements
• Help mentor and grow the next generation of developers.

Senior Full‑Stack Engineer, Node.js, React

Frontend Engineer

• Contribute to the design, development, and maintenance of backend systems and services supporting search functionality, ensuring performance, scalability, and reliability.
• Assist in implementing search and/or AI-related features, including indexing, retrieval, and ranking logic, to improve search accuracy and efficiency.
• Collaborate with engineers, AI partners, and product teams to integrate search and AI-driven capabilities across the Seismic platform.
• Participate in monitoring and performance tuning efforts, identifying routine bottlenecks and applying guided improvements to ensure acceptable query latency.
• Work closely with cross-functional and geographically distributed teams, including product managers, frontend engineers, and UX designers, to support seamless search experiences.
• Learn and apply new tools, technologies, and best practices related to search, backend development, and AI systems.

Software Engineer II – Frontend – Search

Support Engineer

• Assist customers with primary issues and follow-up questions.
• Diagnose customer issues and perform initial bug triage to determine severity.
• Deliver an exceptional customer experience during all interactions.
• Utilize the Knowledge Base and other tools to provide answers to customer questions.
• Stay current on software updates by attending product and feature training sessions.
• Demonstrate a growing expertise in the system and assist with ongoing Support Team initiatives and projects as needed.
• Document and report bugs encountered during support interactions, ensuring they are logged accurately for engineering teams.
• Identify and escalate complex issues.
• Provide detailed and personalized support to customers, including best practices and preventive measures.
• Work closely with other support engineers and departments to resolve customer issues efficiently.
• Manage day-to-day case work and assigned tasks in a reliable manner.
• Produce high-quality work and resolutions with limited direction.
• Determine the best course of action for timely resolution.
• Provide timely response and escalation of customer issues in accordance with established SLAs and support processes.
• Regularly contribute to internal support meetings by taking ownership of cases and sharing insights on the cases reviewed.
• Occasionally, lead the L1 call.
• Follow best practices around queue management and stay within target queue size.
• Take ownership of cases comparable to other team members.
• Manage case and chats for high customer satisfactions scores with minimal backlog and low MTTR.
• Contribute to the support knowledge base for customers and internally.

Support Engineer I

• Guide a talented team and influence architectural direction
• Build scalable backend and full-stack solutions
• Support full-stack delivery enabling React-based UI development
• Drive engineering standards in CI/CD, observability, testing strategy, and performance
• Collaborate with global product managers, designers, and engineering counterparts
• Participate in design discussions, code reviews, incident reviews, and roadmap planning
• Build a team culture that values ownership, growth, and engineering excellence
• Hire, onboard, mentor, and grow engineering talent

Engineering Manager – Node.js, Full Stack

Full-stack Engineer

• Develop and optimize backend systems that power our web application, including content discovery, knowledge management, learning and coaching, meeting intelligence and various AI capabilities.
• Collaborate with cross-functional teams to design, build, and maintain scalable, high-performance systems that deliver exceptional value to our customers.
• Monitor and optimize service performance, addressing bottlenecks and ensuring low-latency query responses.
• Provide technical guidance and mentorship to junior engineers, promoting best practices in backend development.
• Work closely with cross-functional and geographically distributed teams, including product managers, frontend engineers, and UX designers, to deliver seamless and intuitive experiences.
• Stay updated with the latest trends and advancements in software and technologies, conducting research and experimentation to drive innovation.

Senior Software Engineer

• Contribute to the development and maintenance of backend systems
• Work closely with senior engineers and cross-functional partners
• Build reliable, scalable systems

Software Engineer II – Backend – Search

• Drive net new growth by sourcing and closing new business opportunities with North America's top financial institutions.
• Expand strategic accounts by identifying upsell and cross-sell opportunities, building executive relationships, and increasing product adoption across business units.
• Own the full sales cycle — from pipeline development to closing — with a focus on long-term value and partnership.
• Develop and execute tailored account strategies that align with the client’s business goals and challenges.
• Lead multi-stakeholder engagements and collaborate internally with marketing, product, pre-sales, and customer success teams to shape winning solutions.
• Maintain accurate forecasting and CRM hygiene, providing regular updates on territory performance and growth opportunities.
• Represent the company at key industry events and client meetings as a senior face of our financial services go-to-market team.

Senior Enterprise Account Executive – Financial Services

Data Scientist

• Design, build, and ship AI-powered product features
• Develop end-to-end AI solutions that are reliable and scalable
• Work closely with product managers and engineers
• Define and analyze metrics to evaluate model performance

Data Scientist II

Implementation Specialist

• Deliver customized client solutions using the Seismic Enablement Cloud, including data automation, SSO, SMTP, and custom integrations.
• Work closely with global clients, project managers, solution consultants, and offshore teams to ensure seamless delivery of automation and integration projects.
• Analyze client content, data, and requirements to design optimal solutions using Seismic’s platform.
• Advise clients on SSO and SMTP configurations based on user management and email options best practices.
• Write database queries to extract information from various database types using Seismic data automation best practices.
• Collaborate with Solution Architect to design technical solutions for enterprise clients.
• Manage multiple client projects simultaneously across different technical workstreams.
• Identify and escalate risks proactively to internal stakeholders.
• Conduct virtual and occasional on-site training for clients.

Implementation Engineer

Sales Development Rep

• Cold-calling into targeted accounts, lists or personally researched contacts within a specified region/market to uncover and qualify opportunities.
• Clearly communicating value proposition over the phone by thoroughly understanding Seismic’s products and business values.
• Identify client needs and develop positive rapport with both clients and the team.
• Building a network; research prospective clients through the use of web/social media, internal databases and external tools to identify leads.
• Documenting client interaction and/or prospecting efforts through the use of a CRM.
• Ensuring qualified leads meet quality standards and that channel partners actively engage in following up on these leads
• Partnering and strategizing with Outside Sales to build pipeline and set monthly goals.
• Not settling for average, always striving to exceed quota.

Sales Development Representative

• Lead, mentor, and manage a team of engineers.
• Define and drive the AI and software technology and architectural directions.
• Oversee the engineering of integrations between Seismic’s AI services and external systems.
• Track and adopt evolving protocols, APIs, and standards in the AI ecosystem.
• Guide backend and integration architecture.
• Work closely with product managers, data scientists, engineers, and design teams to deliver features.
• Own delivery pipelines from planning through production, including code quality and deployment readiness.
• Define and monitor KPIs for integration reliability, data flow, latency, and system interoperability.