Customer Success Manager – II

Seismic

Customer Success Manager ensuring long-term success and satisfaction of mid-market financial services customers. Building relationships and driving value attainment.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,400 - $96,700 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Build and maintain strong, mid-market financial services customer relationships, acting as a trusted advisor.
Develop strategies for multi-threaded partnerships, including executive connections.
Create and execute strategic adoption plans.
Provide training and support to ensure full platform utilization.
Collaborate with financial services customers to define outcomes and KPIs.
Track success metrics and identify upselling opportunities.
Maintain accurate renewal forecasts and conduct health checks.
Possess expert knowledge of the Seismic Enablement Cloud.

Requirements

What you’ll need

Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
Advanced proficiency with the Microsoft Office Suite
Strong understanding of the SaaS industry and customer success principles
Excellent communication and interpersonal skills
Ability to build and maintain strong relationships with customers
Problem-solving and analytical skills
Strong project management and organizational skills
Passion for customer success and driving value
Ability to confidently present to, and engage with, customer executives

Benefits

Comp & perks

Benefits and perks for the whole self
Health insurance
Flexible working arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaScustomer success principlesstrategic adoption planssuccess metricsrenewal forecastshealth checks

Soft Skills

communication skillsinterpersonal skillsrelationship buildingproblem-solving skillsanalytical skillsproject management skillsorganizational skillspresentation skills

Certifications

Bachelor’s Degree in Business AdministrationBachelor’s Degree in EngineeringBachelor’s Degree in Computer Sciences