Scale Army Careers

Artificial Intelligence

• Design, build, and maintain AI-native systems that power social media automation, internal operations, and workflow optimization
• Build and maintain AI social media agents that monitor performance, generate content drafts, and execute scheduled publishing workflows
• Develop agents for internal operations, including communications routing, workflow automation, data aggregation, and task delegation
• Structure agent deployments using Claude Code, Cowork, and relevant APIs from initial build through production
• Write and maintain evals to test agent outputs for quality, accuracy, and edge-case failures before deployment
• Iterate on agent logic based on real-world performance data
• Identify manual processes and propose AI-native solutions to replace them
• Implement and maintain communication and workflow systems that reduce friction and improve team throughput
• Connect tools via API and plugin integrations, including Claude Code plugins, Slack, ClickUp, and other platforms
• Document all systems built to ensure continuity and scalability
• Advise on what processes should or should not be automated based on impact and feasibility
• Support non-technical team members in understanding and using AI systems
• Monitor system outputs and resolve issues before they impact downstream workflows

AI Systems Builder

Growth Marketing

• Build and own the outbound motion end-to-end, including strategy, execution, and optimization
• Identify target personas and segments across multiple verticals
• Execute multi-channel outbound efforts, including email, LinkedIn, events, and list reactivation
• Generate qualified pipeline and book meetings for the founder/closer
• Build and manage outbound infrastructure using tools such as Apollo, Clay, LinkedIn, and enrichment platforms
• Implement automation and AI into workflows to increase efficiency and scalability
• Continuously refine targeting, sequencing, and messaging systems
• Write high-converting outbound copy that drives replies and engagement
• Conduct early-stage qualification calls to assess fit and gather insights
• Ensure smooth handoff of qualified opportunities to the founder for closing
• Own outbound performance metrics, including meetings booked, reply rates, and conversion rates
• Run ongoing testing across channels, messaging, and target audiences
• Identify top-performing channels and scale what works

Outbound Growth Lead

Marketing

• Own the full post-purchase customer journey, building and optimizing retention systems across email, SMS, loyalty, referrals, and reviews.
• Own the full lifecycle ecosystem across Klaviyo, including flows, campaigns, segmentation, deliverability, and list health.
• Lead SMS strategy through Attentive, managing campaign execution, subscriber growth, compliance, and revenue attribution.
• Coordinate cross-channel journey logic between Klaviyo and Attentive, including suppression logic, frequency capping, and sequencing.
• Build and optimize lifecycle automations, including welcome flows, post-purchase journeys, browse abandonment, cart recovery, winback, sunset, VIP, and replenishment programs.

Email & SMS Marketing Specialist

Business Development Rep

• Generate and qualify leads through outbound prospecting, including LinkedIn outreach and cold calling.
• Schedule qualified meetings with potential clients and ensure smooth handoff to the sales team.
• Maintain an organized pipeline, ensuring all leads are tracked and updated consistently.
• Collaborate with the sales team to ensure smooth transitions of qualified leads.

Business Development Representative – Tech Industry

Content Creator

• Produce high-quality short-form and platform-native content for Instagram, TikTok, Facebook, Pinterest, and YouTube
• Create both video and static assets tailored to each platform
• Support content needs across campaigns, product launches, and evergreen initiatives
• Transform existing footage and assets into multiple content pieces
• Adapt content across formats and platforms to maximize output
• Identify opportunities to extend the lifecycle of high-performing content
• Edit content with strong pacing, structure, and storytelling
• Stay aligned with platform trends while maintaining brand integrity
• Optimize content based on platform-specific best practices and audience behavior
• Execute based on strategic direction, briefs, and campaign objectives
• Collaborate closely with internal creative and marketing teams
• Contribute creative ideas while aligning with overall direction
• Maintain a strong understanding of the brand’s aesthetic, tone, and positioning
• Ensure all content is cohesive across platforms and campaigns
• Balance trend-driven content with a consistent, elevated brand identity
• Understand what types of content perform well and why
• Incorporate feedback and performance insights into future content
• Continuously refine output based on engagement and audience response

Program Manager

• Own the structure, processes, and long-term strategy of the ambassador program
• Develop scalable systems for activation, engagement, and performance tracking
• Establish campaign cadence and program rhythm
• Serve as the primary point of contact for ambassador communications
• Create and distribute monthly briefs, campaign guidelines, and updates
• Monitor and improve affiliate performance across the program
• Identify top performers and areas for growth
• Provide direction on content themes, messaging, and priorities
• Manage platforms such as LoudCrowd, ShopMy, or similar tools
• Track key metrics including participation, engagement, and sales
• Deliver insights and recommendations
• Continuously optimize program performance

Affiliate Program Manager

Social Media Manager

• Develop and own the overarching social media strategy across platforms including Instagram, TikTok, Facebook, Pinterest, YouTube, LinkedIn, and other relevant channels
• Define the role of each platform within the broader marketing and revenue ecosystem
• Build structured strategic plans for campaigns, launches, product drops, and evergreen initiatives
• Ensure alignment between brand storytelling and business objectives
• Identify and implement strategies to turn social media into a measurable revenue channel
• Leverage tools such as ManyChat, DM automation, and conversion-focused frameworks
• Align social initiatives with product launches, promotions, and revenue goals
• Provide direction to internal creative and content teams on content priorities
• Analyze performance data to identify high-performing formats and messaging
• Continuously refine strategy based on engagement, conversion, and audience insights
• Stay informed on platform trends, consumer behavior, and competitive activity
• Translate insights into actionable strategic recommendations
• Identify new opportunities and growth levers
• Work closely with creative leadership, content teams, and marketing stakeholders
• Ensure alignment across all social media initiatives
• Act as a strategic partner to leadership on the evolution of social as a growth channel
• Track performance across KPIs such as engagement, traffic, conversions, and revenue contribution
• Deliver clear reporting with actionable insights
• Use data to continuously optimize and evolve strategy

Social Media Growth Lead

Lead Generation

• Quickly engage with inbound leads to qualify them and schedule calls with the sales team
• Own both inbound and outbound lead generation efforts to expand the sales pipeline
• Develop, test, and implement targeted email sequences to nurture inbound leads
• Maintain accurate lead records in HubSpot and report on performance metrics
• Proactively follow up with leads to keep them engaged and on track for meetings
• Demonstrate mastery of AI tools for sales outreach and pipeline automation

Lead Generation Specialist

Accounts Receivable

• Manage outbound payment follow-ups, client communication, denial analysis, and CRM documentation
• Make outbound calls to clients to follow up on outstanding invoices and support timely payment collection
• Send email follow-ups regarding open invoices and required next steps
• Communicate clearly with clients regarding denial reasons, outstanding balances, and payment arrangements
• Analyze denial reasons provided by clients and determine appropriate next steps to resolve payment issues
• Use negotiation skills to encourage timely payments or establish payment plans
• Maintain detailed records of all client communication and account updates within the CRM system
• Use Salesforce or a similar CRM platform to track receivable status, payment follow-ups, and account communication
• Follow up consistently to ensure clients meet payment obligations
• Prepare personalized communication that acknowledges client cooperation and encourages continued responsiveness

Accounts Receivable, AR Assistant

Customer Retention Specialist

• Own the full post-purchase customer journey, building and optimizing retention systems across email, SMS, loyalty, referrals, and reviews.
• Own the full lifecycle ecosystem across Klaviyo, including flows, campaigns, segmentation, deliverability, and list health.
• Lead SMS strategy through Attentive, managing campaign execution, subscriber growth, compliance, and revenue attribution.
• Coordinate cross-channel journey logic between Klaviyo and Attentive, including suppression logic, frequency capping, and sequencing.
• Develop reactivation strategies for lapsed customers, one-time buyers, and seasonal purchasing segments.
• Share retention insights that support broader acquisition strategy decisions.

Lifecycle & Retention Manager

Ecommerce

• Own the full buyer journey across the website
• Manage where paid media and email traffic lands
• Own and execute the A/B testing roadmap
• Build and QA all product pages before launch
• Own the full cart and checkout experience across all devices

E-commerce Lead

Email Marketing Manager

• Manage email automation, segmentation, and campaign performance using Klaviyo
• Develop and manage Klaviyo workflows and automations
• Analyze campaign performance using key metrics such as open rates, click-through rates, and conversion rates

Email Marketer

• Take full ownership of backend Shopify operations, product data integrity, and technical site health across two Shopify stores
• Manage product data across catalogs with multi-level variant configurations
• Execute bulk catalog updates, pricing adjustments, and inventory changes
• Monitor Shopify app integrations
• Own on-page technical SEO elements
• Implement and maintain structured data and schema markup
• Cross-reference sales performance with GA4 data

Senior Shopify Operator

Account Manager

• Oversee the operational performance of client accounts
• Monitor hiring pipelines across accounts
• Ensure hiring processes move efficiently
• Identify potential delivery risks early
• Maintain consistent service quality
• Coordinate closely with recruiting teams
• Manage 2–3 Account Managers responsible for client coordination
• Set clear expectations and performance standards
• Review hiring progress across accounts
• Coach team members on client communication
• Support escalations when issues arise
• Develop team members into stronger operators
• Maintain strong client relationships
• Lead client check-ins
• Manage expectations during hiring processes
• Address issues quickly
• Ensure clients feel supported throughout engagements

Senior Client Partner – Account Leadership, Client Delivery

SEO Marketing

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