Scale Army Careers

Video Editor

• Produce compelling short-form video content for Facebook, Instagram, and TikTok.
• Transform raw footage into polished, engaging, high-quality visual content.
• Develop content tailored to a young adult demographic aligned with public safety messaging.
• Add creative text overlays and captions to enhance clarity, accessibility, and engagement across social platforms.
• Maintain consistent positioning and messaging within the public safety niche.
• Use tools such as Figma, Adobe Premiere, CapCut, and other relevant video editing software to produce professional-quality content.
• Occasionally create static social media posts to complement video content and drive engagement.
• Accept and implement team feedback to refine and improve content.
• Work collaboratively with the team to refine content based on feedback.

Social Media Manager

• Develop and create engaging, high-quality content across multiple channels, including social media, blogs, videos, and newsletters.
• Plan, execute, and optimize social media campaigns across various platforms to engage with the target audience and drive brand awareness.
• Build and nurture online communities, responding to feedback, fostering discussions, and creating a sense of belonging among members.
• Track the performance of social media and content campaigns, providing actionable insights to improve engagement and reach.
• Work closely with internal teams to align on content strategies, social media initiatives, and community-building efforts.
• Ensure all content aligns with the brand’s voice and tone, maintaining consistency across all platforms.

Social Media, Content, Community Professionals

• Develop content strategies aligned with brand goals and target audience.
• Collaborate with content creators to generate engaging and relevant content ideas.
• Oversee content creation to ensure consistency in messaging and visual style.
• Schedule content across platforms to maintain a consistent online presence.
• Manage and maintain a content calendar to track posting timelines.
• Generate creative campaign ideas that resonate with the target audience.

• Create and publish regular content across Instagram, Facebook, LinkedIn, TikTok, and YouTube based on strategic priorities
• Design visually compelling posts using Canva and Adobe Photoshop
• Write engaging, platform-specific copy aligned with target audiences and engagement goals
• Collaborate with the video editor to coordinate video content needs and provide creative direction
• Implement and optimize the content calendar provided by the Marketing Director, incorporating creative input
• Schedule and publish content using Hootsuite to ensure consistency
• Monitor engagement and performance metrics regularly
• Report on social media performance, engagement trends, and campaign effectiveness
• Respond to comments, messages, and community interactions in a timely and brand-appropriate manner
• Monitor and manage citations provided by Athena HQ to maintain accurate and updated information
• Execute email outreach campaigns to editors and publications using established templates to enhance share of voice on AI platforms
• Track and report on LLM share of voice performance and citation impact
• Identify opportunities to improve brand visibility in AI-generated responses and strengthen overall SEO presence through LLMO
• Monitor Reddit and other relevant forums daily for discussions related to bathroom renovations, DIY projects, and home improvement
• Respond to customer inquiries and participate in conversations using the brand voice
• Engage authentically within relevant online communities to build visibility and trust

Social Media Specialist

Full-stack Engineer

• Design, develop, test, and maintain software applications across various platforms
• Work closely with cross-functional teams, including product managers, designers, and other developers
• Identify issues and troubleshoot problems, providing efficient solutions
• Write clean, efficient, and scalable code while participating in code reviews
• Participate in agile development cycles, providing input during sprint planning

Software Engineer, Developer

• Own feature delivery from backend to frontend, ensuring seamless functionality across the stack
• Design tables, relationships, and constraints for new domains and evolve existing schemas without breaking critical workflows
• Ensure data models are well-documented, consistent, and aligned with business goals
• Make pragmatic architectural decisions that balance speed, safety, scalability, and long-term maintainability
• Manage complex workflows including user registrations, subscription renewals, e-commerce transactions, and payment integrations
• Maintain operational resilience of background jobs supporting mission-critical tasks
• Mentor mid-level engineers and guide junior developers to build technical excellence across the team
• Lead code reviews with a focus on data modeling, architecture, and clean code standards
• Set patterns and standards for modules, services, and models aligned with business goals
• Work directly with product teams and founders to translate business requirements into clear technical designs
• Break work into coherent projects to maintain alignment across technical and non-technical stakeholders
• Communicate trade-offs clearly and propose improvements to enhance overall system quality
• Design safe, reversible database migrations
• Ensure scalability and reliability of production systems
• Take ownership of background jobs, queue usage, and observability using monitoring tools such as Grafana

Tech Lead

Operations

• Establish and lead the Concierge Operations pod from the ground up
• Oversee concierge specialists and manage escalations
• Implement performance management systems and personally handle complex, multi-leg international trips
• Design and document SOPs and service-level standards (SLAs)
• Create workflows, escalation paths, and trip monitoring systems
• Identify operational gaps and automate workflows
• Handle in-trip operational issues and service recovery
• Ensure consistent luxury-standard communication tone.

Travel Operations Lead

Product Designer

• The UI/UX Designer will be responsible for creating intuitive, visually compelling design solutions across websites, landing pages, CMS-driven experiences, and mobile applications.
• Design and evolve high-quality websites, marketing pages, and CMS-driven experiences across platforms such as Webflow and custom builds.
• Ensure designs prioritize clarity, performance, conversion, and responsive behavior across devices.
• Design intuitive and visually appealing mobile application interfaces that deliver strong user experiences.
• Create compelling presentation decks to communicate ideas clearly and visually when needed.
• Work independently while managing time, priorities, and multiple projects efficiently.
• Maintain high design standards with minimal supervision.
• Adapt design approaches to serve both business clients and direct-to-consumer audiences.
• Deliver relevant, effective design solutions aligned with different user needs and conversion goals.

UI/UX Designer

Content Marketing Manager

• Execute the distribution and repurposing of long-form and short-form content across multiple platforms.
• Review footage to identify key moments for engagement.
• Edit content for platform-native performance.
• Ensure consistent content distribution schedule to build authority and brand presence.
• Write engaging captions to encourage audience interaction.
• Monitor and analyze performance metrics for continuous improvement.

Video Content Specialist

Customer Support

• Respond to customer support tickets within 24 hours via the FreeScout ticketing system.
• Serve as the initial point of contact for WordPress and technical support inquiries.
• Navigate WordPress back-end environments to diagnose basic issues and provide Level 1 support solutions.
• Identify and troubleshoot problems related to WordPress and Google platform tools (e.g., Google Search Console).
• Apply structured problem-solving to assess issue scope and impact.
• Recognize when issues exceed Level 1 scope and escalate appropriately to technical specialists via ActiveCollab.
• Collaborate with management to ensure issues are properly resolved before closing tickets.
• Provide follow-up on escalated tickets to ensure client satisfaction.
• Maintain professional, empathetic communication with clients of varying technical proficiency levels.
• Manage multiple tickets simultaneously while ensuring timely and accurate updates.

Customer Service Representative, WordPress

Email Marketing Manager

• Manage and optimize existing lifecycle email flows, including welcome, post-purchase, retention, reactivation, and abandoned flows
• Build, launch, and manage email campaigns and automated flows within Klaviyo
• Own segmentation logic and personalization strategies to improve relevance and engagement
• Continuously refine campaigns and flows based on performance data and customer behavior
• Plan and execute structured A/B tests across subject lines, content, layout, timing, and offers
• Own monthly reporting on lifecycle performance, engagement metrics, and revenue contribution
• Translate data into clear insights and recommendations for leadership and the Marketing Manager
• Work extensively within Klaviyo to manage flows, campaigns, and segmentation

Email Marketing Specialist

• Execute, build, and QA email and SMS campaigns in Klaviyo.
• Strategically repurpose and recycle existing content (50% of workload), adapt briefs (30%), and contribute original ideas (20%).
• Provide strategic creative feedback in Figma to ensure alignment with the brand’s voice, look, and feel.
• Build landing pages through the eCommerce platform (currently Shogun).
• Conduct thorough QA of landing pages, product detail pages (PDPs), and education pages across desktop and mobile.
• Assist in updating collection pages to ensure website-wide consistency.
• Ensure accurate inclusion of targeted customer segments within campaigns.
• Serve as the primary contact for cross-functional teams (e.g., Sales, Education) to coordinate email needs and campaign schedules.
• Act as liaison to align email and website assets across teams.
• Review email and SMS performance metrics from dashboards to derive actionable insights.

Email Marketing Coordinator

• Write, design, and execute email marketing campaigns aligned with each brand’s tone, objectives, and promotional calendar
• Build responsive email templates optimized for desktop and mobile
• Design campaign graphics using Canva and Adobe Suite
• Manage segmentation and personalization strategies to increase open and click-through rates
• Track and analyze campaign performance; report on KPIs and apply learnings to optimize future sends
• Ensure compliance with CAN-SPAM regulations and deliverability best practices
• Maintain and update the email content calendar in collaboration with the Junior Brand Manager and Brand Manager
• Lead day-to-day engagement across brand social media platforms
• Identify and reach out to UGC creators and micro-influencers for content partnerships
• Assist the SVP of Marketing and Brand Managers with campaign execution and brand initiatives
• Place and track product sample orders for influencer, media, and campaign use

Performance Marketing

• Lead paid acquisition efforts from 0–1.
• Set up measurement, launching initial campaigns, and scaling performance marketing across multiple channels.
• Own strategy, execution, testing, and optimization across Meta, TikTok, and Google (YouTube and Search).
• Establish measurement frameworks and campaign tracking from the ground up.
• Scale successful campaigns and channels based on performance data.

Paid Ads Specialist

Product Manager

• Lead AI-first products in production.
• Own digital products end-to-end.
• Work closely with engineering, data, and AI teams to design, ship, and iterate products powered by large language models.
• Ownership mindset across the full product lifecycle.