Customer Success Manager

• Lead, mentor, and develop teams of Application Engineers responsible for processing customer quote requests, including pricing, delivery, and technical support.
• Establish productivity standards, define team and individual performance goals, monitor progress, and prepare regular performance and productivity reports.
• Recommend and implement organizational structures and supervisory relationships that optimize team efficiency and effectiveness.
• Partner closely with Supply Chain Management (SCM), Sales, Business Development, Finance, Order Management, Engineering, and other internal stakeholders to deliver accurate, competitive, and customer‑focused proposals.
• Ensure timely, high‑quality responses to customer inquiries to support business growth, customer satisfaction, and market competitiveness.
• Develop detailed forecast data for Finance and Operations Management to support accurate Sales & Operations Planning (S&OP).
• Provide insights and analysis that strengthen operational alignment and inform strategic business decisions.
• Lead Limits of Authority (LoA) process improvement initiatives for the HV US Motor factory, driving efficiency, consistency, and compliance.
• Troubleshoot and resolve complex technical or operational issues to minimize business disruption and maintain service quality.

Manager, CRM Quotation Center

Human Resources

• Support the full employee lifecycle, from recruitment and onboarding to compliance and HR administration
• Monitor and record all staff absences on the relevant HR systems
• Assist with monthly Payroll, compiling reports which include all staff changes
• Create and maintain employee records, physically and in relevant HR systems
• Advertise vacancies and provide an excellent candidate experience
• Assist with onboarding successful candidates and ensuring they have a smooth induction process

SAP

Manager, CRM Quotation Center

HR Assistant