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SAP

IT Manager

SAP

IT Manager overseeing IT Support Service for Inspired Schools in Kwa-Zulu Natal. Managing technical projects and IT support engineers while ensuring effective relationships with stakeholders.

Posted 6/13/2026full-timeJohannesburg • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
AndroidiOSLinuxMacOS

About the role

Key responsibilities & impact
  • Handle the most difficult or advanced problems, including managing the IT Support Engineers
  • Supervise a variety of technical projects related to the setup, maintenance, and support of the School’s IT systems
  • Manage caseloads (full escalations and requests for assistance)
  • Diagnose and solve technical issues at 3rd Support Level
  • Provide technical assistance and troubleshooting support including availability to perform on-call (after working hours) activities
  • Detect, investigate, recreate and raise defects
  • Track defects through internal systems and turn around fixes for production issues
  • Ensuring that the IT Infrastructure and Networking services consistently meet operational and business continuity requirements
  • Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal use

Requirements

What you’ll need
  • Educated to degree level
  • At least 4 years working experience as IT Manager in a similar environment
  • ITIL experience
  • In-depth knowledge of the diagnosis, repair & debugging of software & computer systems
  • Must have in-depth knowledge LAN/WAN Networking and IT Network Operations experience
  • Demonstrate knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 10/11, macOS, Linux, ChromeOS, iOS, Android operating systems, WiFi, MiFi, Bluetooth, Broadband, network routing, remote access, personal productivity software, terminal emulators, and video conferencing technology.

Benefits

Comp & perks
  • Professional development opportunities
  • Organizing training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttechnical troubleshootingdiagnosisrepairdebuggingLAN networkingWAN networkingIT network operationstechnical documentationdefect tracking
Soft Skills
problem solvingsupervisionproject managementcommunicationteam managementorganizational skillsavailability for on-call supportinvestigative skillsattention to detailcustomer service
Certifications
degreeITIL