IT Manager

SAP

IT Manager overseeing IT Support Service for Inspired Schools in Kwa-Zulu Natal. Managing technical projects and IT support engineers while ensuring effective relationships with stakeholders.

Posted 6/13/2026full-timeJohannesburg • 🇿🇦 South AfricaMid-LevelSeniorWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT supporttechnical troubleshootingdiagnosisrepairdebuggingLAN networkingWAN networkingIT network operationstechnical documentationdefect tracking

Soft Skills

problem solvingsupervisionproject managementcommunicationteam managementorganizational skillsavailability for on-call supportinvestigative skillsattention to detailcustomer service

Tools & Technologies

Windows 10Windows 11macOSLinuxChromeOSiOSAndroidWiFiBluetoothvideo conferencing technology

Certifications & Qualifications

degreeITIL

Industry Keywords

IT infrastructurebusiness continuitytechnical projectssupport planstechnical advisory bulletins3rd support leveldefect managementoperational requirementstechnical assistanceescalation management

Tech Stack

Tools & technologies

AndroidiOSLinuxMacOS

About the role

Key responsibilities & impact

Handle the most difficult or advanced problems, including managing the IT Support Engineers
Supervise a variety of technical projects related to the setup, maintenance, and support of the School’s IT systems
Manage caseloads (full escalations and requests for assistance)
Diagnose and solve technical issues at 3rd Support Level
Provide technical assistance and troubleshooting support including availability to perform on-call (after working hours) activities
Detect, investigate, recreate and raise defects
Track defects through internal systems and turn around fixes for production issues
Ensuring that the IT Infrastructure and Networking services consistently meet operational and business continuity requirements
Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal use

Requirements

What you’ll need

Educated to degree level
At least 4 years working experience as IT Manager in a similar environment
ITIL experience
In-depth knowledge of the diagnosis, repair & debugging of software & computer systems
Must have in-depth knowledge LAN/WAN Networking and IT Network Operations experience
Demonstrate knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 10/11, macOS, Linux, ChromeOS, iOS, Android operating systems, WiFi, MiFi, Bluetooth, Broadband, network routing, remote access, personal productivity software, terminal emulators, and video conferencing technology.

Benefits

Comp & perks

Professional development opportunities
Organizing training