Samsara

Customer Support

• Build a world-class customer listening infrastructure
• Design and lead new and emerging Voice of Customer (VoC) programs that provide the organization with actionable customer experience insights. This includes survey design and operations, reporting, analysis, and managing the closed loop process.
• Lead internal change management and training efforts related to new VoC programs.
• Derive actionable insights from quant and qual customer data. Top line and in-depth analysis of customer data to determine significance of trends, key drivers of customer experience, and impact on business and customer health.
• Drive systemic customer experience improvements. Facilitate cross-functional insight reviews and action-planning meetings with internal stakeholders to drive customer experience improvements. Lead efforts targeting key customer pain points to optimize the customer experience, working cross-functionality to integrate quantitative and qualitative feedback to determine, design and implement strategic solutions.
• Build and drive a robust closed loop process, ensuring world-class 1:1 follow up with our customers based on their feedback and issue resolution in real-time.
• Support the implementation of a customer experience management platform, which will centralize all channels of customer feedback into one tool.
• Operationalize a customer-centric culture at Samsara. Inspire the organization to listen, understand and act on customer feedback as an effective data-driven storyteller.
• Be a CX thought leader. Bring industry leading trends, technologies, best practices to Samsara to continually stay best in class on customer experience programs and approaches.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Customer Experience Strategy Manager

Implementation Specialist

• Ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale customers
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges
• Juggle multiple customer engagements in parallel and work cross-functionally
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles

Implementation Consultant

Account Executive

• This is a dynamic, high energy role in which you will bring the Internet of Things to mid-sized customers
• Typical sales will be $20k to $100k
• involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs

Mid Market Account Executive

• This is a dynamic, high energy role in which you will bring the Internet of Things to mid-sized customers
• building Samsara's business and bringing the benefits of sensor data to customers
• Typical sales will be $20k to $100k, and involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs.

Account Executive, Mid Market

Customer Success Manager

• Ensure ongoing success and value realization for Samsara’s Scale Customers.
• Define and build long-term strategies to drive value realization and risk management at scale.
• Meet and exceed KPI targets for risk mitigation, value management, and business review.
• Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal.
• Directly support the CSM team with critical customer engagements and customer escalations driving effective resolutions.
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop, coach and lead an inclusive, engaged, and high performing team.

Manager I, Customer Success

• This is a dynamic, high energy role in which you will bring the Internet of Things to mid-sized customers, building Samsara's business and bringing the benefits of sensor data to customers.
• Typical sales will be $20k to $100k, and involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs.

Account Executive, Mid Market – West

Operations

• Provide comprehensive operational support to the sales organization, including but not limited to account and opportunity management and support case responses.
• Solve time-sensitive sales pain points in the moment to get deals across the line.
• Own enforcement of sales processes and policies.
• Work cross-functionally with internal stakeholders to support sales deals and implement new initiatives.
• Help administer sales tools, including Salesforce.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Enterprise Sales Operations Analyst

Business Operations

• Act as the strategic owner of the US Public Sector market, developing a deep understanding of customer segments, sales performance, product-market fit, competitive landscape, and operational drivers to identify key levers for growth.
• Represent the voice of the US Public Sector market, synthesizing field feedback and market intelligence to inform broader company strategy, product roadmap decisions, and customer-facing programs.
• Drive and track the execution of cross-functional investments within the business
• Lead complex strategic projects with urgency and clarity, such as new segment launches or field productivity improvements.
• Work iteratively and with urgency to drive value quickly.
• Serve as the trusted advisor to US Public Sector sales leadership, supporting annual and quarterly planning, territory design, goal setting & forecasting, performance reviews, sales metrics, and in-quarter execution to help teams consistently beat targets.
• Develop executive-ready presentations and recommendations, regularly briefing senior leadership and influencing high-impact decisions at the company-wide level.
• Identify and recommend improvements to optimize sales performance and help Sales leaders hit their number.
• Own the rhythm of the business for US Public Sector, including quarterly business reviews, monthly market updates, annual planning, and forecasting processes with a focus on insights, decision-making, and accountability.
• Own your own analytics and insights, independently pulling and transforming data across multiple sources (e.g., Salesforce, Databricks, Gong, Tableau) to uncover trends, diagnose root causes, and support data-driven decision making—bringing both technical rigor and business acumen to your analyses.
• Leverage AI and automation tools to accelerate impact, using capabilities such as AI-driven forecasting, workflow automation, and generative insights to improve operational efficiency, reduce manual effort, and uncover new growth opportunities faster than ever before.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Director, Strategy & Business Operations, Public Sector

AI Engineer

• Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Samsara
• Design and implement shared execution patterns, APIs, and services that support multi-step AI workflows and system integrations
• Develop reliable, extensible backend systems that power AI-driven experiences used across the sales funnel and beyond
• Work hands-on across the stack, from backend services and execution infrastructure to integration with AI models and tooling
• Collaborate closely with AI engineers, data scientists, product partners, and sales operators to turn emerging AI use cases into production-ready platform capabilities

Senior Software Engineer, AI Platform

Full-stack Engineer

• Define and drive the technical strategy for CAM’s predictive maintenance platform, including architecture for data ingestion, feature engineering, model serving, and customer-facing workflows.
• Lead the design and implementation of new predictive models and data products, working closely with ML/data partners to move from proof-of-concept to robust, monitored, and continuously improving production systems.
• Own and evolve large-scale, distributed systems that process high-volume time-series and event data from Samsara devices and third-party sources, ensuring reliability, performance, and cost efficiency as we grow.
• Collaborate across the stack (backend, web, and potentially mobile) to deliver end-to-end features—APIs, data models, business logic, and intuitive UI flows—that bring predictive insights into day-to-day maintenance workflows.
• Partner with product, design, and customer-facing teams to define the roadmap, translate ambiguous business problems into clear technical projects, and measure the impact of what we ship (e.g., reduced breakdowns, fewer emergency repairs, improved shop throughput).
• Mentor and multiply other engineers on the team through code reviews, design reviews, technical coaching, and by setting high standards for quality, reliability, and velocity.

Staff Software Engineer – CAM

• Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
• Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
• Lead and support the CSM team through critical customer engagements.

Senior Manager, Customer Success

Sales Engineer

• Become an expert on Samsara products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations.
• Articulate to prospects how businesses like theirs use Samsara today to solve challenges common to their industry.
• Deliver the work products that get deals done. Think discoveries, demonstrations, value assessments, proof of concept implementations, etc.
• Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans.
• Write scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SE’s to use.
• Open the door for deeper entrenchment into accounts (integration, upsell, cross sell) by becoming a consultant to your customers.
• Act as a liaison between Samsara’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Mid-Market Sales Engineer

Analyst

• Own and continuously enhance the Workday Benefits module, ensuring scalable and efficient configuration
• Design, build, test, and deploy Open Enrollment configurations end-to-end
• Build, modify, and optimize custom Workday reports related to Benefits and HCM
• Partner cross-functionally with Benefits, HR, Payroll, Finance, and other stakeholders to translate business requirements into Workday solutions
• Scope and prioritize Workday releases in the Benefits space
• Partner with developers and vendors to enhance Workday Benefits integrations, troubleshoot issues, and improve benefits data flows
• Review proposed system changes to identify opportunities for process improvement and standardization
• Triage and configure Workday enhancements or fixes for HCM, Compensation, Payroll, and reporting
• Partner with People Operations teams to gather, document, and validate business requirements for programs executed through Workday
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Senior Workday Analyst – Benefits

Recruitment

• Manage the full-cycle recruitment process for AE and ADR roles, maintaining the resilience needed for exceptional quality in an always on hiring environment
• Use your deep understanding of the sales mentality to qualify candidates, ensuring they have the drive and growth mindset required for Samsara.
• Act as a passionate brand ambassador, persuasively articulating our vision to digitize the global economy and attracting top-tier talent in a competitive landscape.
• Build creative outbound sourcing strategies through LinkedIn, referrals, and new technologies to unblock pipelines and find solutions where others see dead ends.
• Collaborate closely with Sales managers to align on hiring plans and provide data-driven insights to influence hiring decisions.
• Embed Samsara’s principles—including Winning as a Team and Focusing on Customer Success—into every candidate interaction.

Sales Recruiter – EMEA, AE & ADR Focus

Product Manager

• Partner with engineering and data teams to identify, evaluate, and deliver practical AI-enabled capabilities within GTM systems.
• Understand GTM organization's business objectives, processes, and strategies to craft a technology vision and roadmap that aligns with these goals.
• Effective communication and relationship-building skills to engage with stakeholders across the organization.
• Create, maintain, and prioritize the product backlog, ensuring alignment with business objectives.
• Lead Agile ceremonies, including sprint planning, reviews, and retrospectives.
• Define key performance indicators (KPIs) to measure the success of Sales Systems.
• Adopt a design-centric approach to create user-friendly, scalable, and adaptable solutions.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally.