Samsara

Support Engineer

• Serve as the final escalation point for intricate ELD compliance product for post-sales customers.
• Own the end-to-end lifecycle of complex product issues, coordinating Possible issues and Jira tickets with R&D to drive timely fixes and clear stakeholder visibility.
• Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
• Provide technical support for audits & inspections in collaboration with our Escalations, Product and Legal teams
• Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
• Collaborate with Support and R&D teams to resolve customer issues and escalations, using support trend analysis to develop superior customer solutions.
• Lead technical feedback for new products to ensure supportability and ease of customer understanding.
• Define success criteria, validation plans, and operational runbooks for new feature launches, ensuring global support team readiness.
• Develop or contribute to internal tools to significantly accelerate ticket resolution and trend analysis.
• Elevate the organization's technical expertise by providing technical coaching and conducting case reviews for support engineers.

Product Support Engineer

• Serve as the escalation point for the most challenging and high-impact customer cases
• Investigate and resolve advanced technical issues by partnering closely with frontline Technical Support Engineers (TSEs)
• Lead in-depth root cause analysis of multifaceted product issues across Samsara’s SaaS platform, hardware devices, and integrations
• Collaborate with Customer Success and Account teams to align on customer impact, resolution timelines, and communication strategies for complex cases
• Provide guidance to Tier II and III support teams on technical troubleshooting approaches
• Identify recurring trends or product gaps from escalations and escalate them to the appropriate Product or Engineering teams
• Own the creation of post-mortem summaries and advanced-level internal documentation to support knowledge transfer
• Participate in high-severity incident calls as a subject matter expert
• Model a high standard of collaboration, customer obsession, and team-first mentality

Senior Technical Support

Sales Engineer

• Become an expert on Samsara products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations.
• Articulate to prospects how businesses like theirs use Samsara today to solve obstacles common to their industry.
• Deliver the work products that get deals done. Think discoveries, demonstrations, value assessments, proof of concept implementations, etc.
• Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans.
• Write sample proof-of-concept scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SE’s to use.
• Open the door for deeper entrenchment into accounts (integration, upsell, cross-sell) by becoming a consultant to your customers.
• Act as a liaison between Samsara’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Enterprise Sales Engineer

• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing Sales Engineering team
• Manage individual and team performance ensuring our partnership with sales, product, support and customer success teams are productive and efficient
• Work with Regional Sales Managers on account planning, strategy and sales call activity
• Manage escalations (product issues, feature requests, etc.) in a pre-sales environment
• Participate in customer / prospect calls as a trusted advisor
• Partner with other Sales Engineering leaders to improve the overall Sales Engineering organization at Samsara

Manager I, Inside Sales Engineering

Solutions Engineer

• Participate in system integration projects with customer development teams, and 3rd-party systems integrators to build enterprise-grade scalable solutions using Samsara APIs
• Create & define project scopes, technical specifications, and business requirements between Samsara and multiple external stakeholders
• Build robust and scalable integration architecture to help solve use cases like Real-time Data Streaming, Event subscriptions, Batch processing, etc.
• Build, test, validate, and review code to ensure completeness and highest quality deliverables
• Advise and document best practices around integrations using Samara APIs and products
• Exchange best practices, share knowledge with the Samsara product team, and developer community, and advocate for customer experience
• Collaborate with Samsara’s Developer EcoSystem team closely to improve our API experience and feature set
• Contribute to the enhancement of Professional Services team methodologies and tools
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Solutions Integration Engineer II

Manager

• Partner: Act as the primary link between external vendors and internal teams to ensure seamless project execution and supply continuity.
• Negotiate: Own the bottom line through proactive cost-modeling, process improvements, and design-for-cost changes.
• Build: Support Joint Design Manufacturing (JDM) by delivering data-driven insights that keep our supply chain resilient, high-quality, and ready for the future.
• Lead sourcing of electromechanical components.
• Work collaboratively with internal teams on sourcing strategy, market analysis and conducting trade-off analysis reviews and supplier roadmaps with engineers.
• Evaluate, assess, develop and manage supply base to enable quick prototype deployment.
• Provide insights on industry best in class technology and manufacturing options with optimized supply chain setup for total cost ownership.
• Negotiate contracts and source alternative suppliers as needed to mitigate risk.
• Analyze supplier spend, capacity and develop overall supplier negotiation and engagement strategies.
• Champion sourcing activities and support value engineering projects to improve part quality and reduce cost.
• Negotiate and implement cost-saving programs with suppliers.
• Conduct market research and maintain a working knowledge of current business trends.
• Influence and drive collaboration between cross-functional stakeholders to identify cost savings opportunities optimizing design, materials, and processes.
• Synthesize and communicate supply chain findings and risks to internal teams.
• Proactively identify and resolve potential sourcing gaps to drive program execution.
• Create should-cost models and collaborate with vendors for cost-effective solutions.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally.

Senior Global Supply Manager

Full-stack Engineer

• Architect and own critical systems that span route planning and dispatch including route optimization algorithms, dispatch state machines, and real-time tracking infrastructure.
• Design scalable backend services that handle tracking and execution of hundreds of thousands of routes in real time.
• Build web interfaces and APIs that allow dispatchers and fleet managers to create, assign, and monitor routes and deliveries.
• Implement integrations with TMS/ERP systems that process millions of route events a day.
• Work closely with PMs, designers, and engineers across time zones to ensure cohesive product experiences.
• Mentor senior engineers, set technical direction, and raise the bar for design and code quality across the team.
• Collaborate with stakeholders across product, sales, and customer success to bring features to market.

Staff Software Engineer, Routing

Learning and Development

• Build, deliver and facilitate cohort-based one:many programs for customers
• Design new, innovative experiences tying together physical and digital assets
• Produce new and leverage existing training materials
• Proactively leverage in-house and external tools and platforms to optimize training
• Demonstrate expertise across the Samsara platform
• Manage all live session logistics
• Collaborate closely with the CS Scale and the rest of the Education team
• Identify common knowledge gaps across the Scale customer base
• Champion, role model, and embed Samsara’s cultural principles

Senior Training Specialist

Performance Marketing

• Develop and execute a data-driven customer acquisition and expansion strategy across Meta (Facebook & Instagram), LinkedIn, YouTube, CTV, Reddit, and other emerging paid social channels.
• Experiment with newer and emerging platforms to uncover growth frontiers relevant to Mexican and Canadian audiences.
• Adapt and localize global paid social strategies for Mexico and Canada, ensuring cultural relevance, regional market dynamics, appropriate language localization, and alignment with local buyer behavior.
• Own end-to-end campaign strategy and execution — from audience targeting and creative briefing to ad trafficking, performance analysis, and optimization.
• Use A/B testing and experimentation to continuously improve ad creative, audience targeting, bidding strategies, and messaging across platforms.
• Leverage performance data to inform creative direction, audience segmentation, campaign structure, and bidding approaches that drive efficiency and results.
• Analyze and present campaign performance, implementing recommendations to identify new growth opportunities and improve outcomes.
• Partner with Sales, Marketing Ops, Demand Generation, Field Marketing, Customer Marketing, Brand Marketing, and the broader Americas Marketing team to build integrated campaigns that achieve regional growth goals.
• Champion, role model, and embed Samsara's cultural principles as we scale globally and across new markets.

Senior Performance Marketing Manager – Paid Social

Communications

• Own the end-to-end production of paid social and digital display assets across Meta, LinkedIn, Google Display, YouTube, and programmatic channels—resizing, adapting, and optimizing creative for each platform's technical specs.
• Build and maintain scalable, reusable templates in Figma and Adobe tools that accelerate production velocity across the Growth Marketing team.
• Manage a high-volume production queue across multiple concurrent campaigns, communicating timelines proactively and escalating blockers early.
• Execute A/B creative variants to support performance experiments, ensuring each version is visually distinct enough to generate actionable signal.
• Collaborate closely with campaign managers and performance marketers to translate briefs into launch-ready assets, asking the right questions when briefs need more definition.
• Modify motion graphics, animated ads, and short-form video edits for digital campaigns, bringing energy and precision to assets that stop the scroll and drive clicks.
• Support photography selection for advertising campaigns, curating images from Samsara's asset library and stock sources that align with campaign objectives, brand aesthetics, and audience context.
• Perform photo retouching and compositing to prepare advertising imagery for final use—including color correction, background cleanup, and light adjustments—ensuring every visual feels polished and on-brand at scale.
• Maintain brand consistency at scale, accurately applying Samsara's visual identity across a high volume of assets and catching inconsistencies before they ship.
• Champion operational excellence by continuously improving file naming conventions, folder structures, and cross-functional handoff workflows.

Senior Communications Designer

Data Engineer

• Build and maintain highly reliable computed tables, incorporating data from various sources, including unstructured data like video and audio, Samsara sensor & product data, and customer metadata.
• Access, manipulate, and integrate external datasets with internal data.
• Deliver high-quality data with strong uptime and reliability requirements, including customer-facing data sets.
• Collaborate closely with cross-functional teams such as Data Science & Analytics, AI/ML, and other Data Engineers to ensure high-quality data for diverse purposes from causal inference, model training, and dashboarding.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Senior Data Engineer

• Design and evolve IAM foundations for AI Agents, including agent identity, permission guardrails, and enterprise-grade audit systems.
• Design and build authentication and authorization systems that are reliable, standards-based, and performant for millions of global users.
• Propose and implement technical solutions, guide system architecture, and ensure features are integrated across the stack (frontend, backend, databases, APIs, AI agents).
• Partner with Infrastructure, Security, Compliance, and Product Engineering to solve complex, cross-functional risk and governance challenges.
• Support and develop engineers on the team through code reviews, design discussions, and career development.
• Contribute to our culture and maintain an inclusive, collaborative and supportive work environment where all Samsara employees can grow and thrive.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Senior Software Engineer II

• Design, build, and operate high-scale data ingestion and replication systems from Samsara’s primary production data stores, including RDS, DynamoDB, internal APIs, and event-driven systems, into our data lakehouse.
• Build and maintain reliable, scalable, and modern data platform infrastructure capable of handling petabytes of data across Samsara’s analytics, AI, product, and operational use cases.
• Improve the reliability, observability, scalability, security, and developer experience of Samsara’s Spark and Databricks-based data processing platform.
• Develop internal libraries, APIs, frameworks, and tooling in languages such as Go and Python to help teams across Samsara move, process, discover, and access data safely and efficiently.
• Work on foundational data lake and lakehouse technologies, including Delta Lake on S3, data catalogs, metadata services, orchestration systems, and platform automation.
• Collaborate closely with infrastructure, product engineering, data science, analytics, security, and data engineering teams to understand platform needs and deliver durable, scalable solutions.
• Stay connected to modern data platform technologies and help shape Samsara’s long-term data infrastructure roadmap, including support for AI, privacy, security, global scale, and customer-facing data products.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Senior Software Engineer – Data Platform

Customer Retention Specialist

• Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures.
• Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle.
• Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs.
• Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment.
• Champion and role-model Samsara’s core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally.
• Work hand-in-hand with the Renewals Strategy team to turn analytical "at-risk" insights into actionable intervention playbooks for the field.

Senior Renewals Strategy – Retention Manager

• Ensure ongoing success and value realization for Samsara’s enterprise customers
• Define and execute long-term strategies for the Resident Consultant team
• Find and grow the next generation of Resident Consultants
• Keep executives informed of progress and advocate for change
• Lead from the front with a willingness to get your hands dirty
• Champion and embed Samsara’s cultural principles