Senior Manager, Customer Success

Samsara

Lead the Customer Success team at Samsara, enhancing customer satisfaction and driving value for enterprise clients. Oversee a team of CSMs while developing long-term strategies.

Posted 7/20/2026full-timeRemote • California, District of Columbia, New York • 🇺🇸 United StatesSenior💰 $142,800 - $229,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on strategic execution and team development to drive measurable business outcomes. Proven ability to engage with enterprise customers in a SaaS environment while fostering strong relationships with stakeholders.

Highest-signal resume keywords

Customer Success ManagementEnterprise SaaS ExperienceTeam Leadership and DevelopmentStakeholder ManagementData-Driven Risk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementValue Delivery MethodologyEngagement MethodologyData AnalysisRisk Management

Soft Skills

Executive CommunicationTrust BuildingCollaboration

Industry Keywords

Customer ExperienceEnterprise CustomersSaaS EnvironmentCustomer Success TeamRecruiting and Retaining Talent

About the role

Key responsibilities & impact

Define and execute long-term strategies for the Enterprise Core Customer Success team.
Build technical depth across the team so CSMs can engage credibly on complex customer challenges.
Ensure ongoing success and value realization for Samsara's enterprise customers.
Identify and mitigate risk across your portfolio using data-driven insights.
Partner with Sales, Marketing, Product, and Support to improve customer experience.
Hire, develop, and manage a team of 6-8 CSMs.

Requirements

What you’ll need

10+ years in Customer Success, account management, or consulting.
5+ years in management positions, including recruiting and retaining top talent.
Experience managing Enterprise customers in a SaaS environment.
Ability to travel within the United States for customer meetings and events (up to 25%).
Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
Exceptional executive stakeholder management and communications.
Proven track record of building trust with a wide variety of stakeholders.

Benefits

Comp & perks

Comprehensive health and parental leave plans
Professional development stipend
Flexible, employee-led remote model
Above-market compensation program