Salesforce

Support Engineer

• Lead, mentor, and scale a team of Senior Support Engineers
• Drive performance management, career development, and succession planning
• Foster a culture of customer obsession, accountability, and continuous improvement
• Own customer escalations for Salesforce Industries products, including executive-level engagements
• Ensure timely resolution of Severity 1 and mission-critical incidents
• Collaborate with Success guides and Architect to bridge the gap between reactive and proactive engagement

Senior Manager, Technical Support Engineering – Government Cloud, Public Sector

Product Manager

• Translate high-level product strategy into actionable tasks
• Define sprint plans, prioritize the backlog, and adapt to changing circumstances to ensure work aligns with business objectives
• Represent the 'Voice of the User' by conducting deep-dive research, interviews, and shadowing to understand pain points
• Break down complex epics into granular user stories with clear acceptance criteria
• Build 'business intimacy' with stakeholders and incorporate feedback into future development cycles
• Act as the primary point of contact for the delivery team, shielding engineers from distractions
• Consult with engineering teams to propose scalable solutions that address a wide range of business needs across the Salesforce platform

Product Owner, Customer Success Technology

Full-stack Engineer

• Design and deliver scalable multi-organization orchestration solutions that power Data Cloud One.
• Work with large-scale distributed systems, designing and managing robust data and metadata models.
• Partner closely with Product Managers, Architects, and Data Scientists to translate customer needs into production-ready software.
• Own and evolve fully orchestrated APIs that integrate with the Salesforce AI Platform.
• Define reusable architectural patterns, guardrails, and best practices to improve engineering efficiency, data quality, and system reliability.
• Contribute to long-range technical planning and help drive microservices architectures that support machine learning and AI workloads.
• Design, develop, debug, and operate resilient distributed services running across thousands of compute nodes in multiple data centers.
• Participate in the team’s on-call rotation, diagnosing and resolving complex production issues to maintain high availability.
• Establish and enforce processes that ensure high engineering quality and operational excellence.
• Exhibit a customer-first mindset, taking accountability for technical decisions and the outcomes delivered by the team.

Senior Software Engineer

Account Executive

• Impulsar la interacción con los clientes y asegurar su éxito con las soluciones de Salesforce.
• Colaborar con equipos internos para diseñar estrategias de mercado eficaces.
• Dirigir presentaciones a ejecutivos y tomar decisiones clave basadas en impacto financiero.

Prime Named Account Executive

Data Engineer

• Designing, implementing, and building resilient data pipelines that deliver data with measurable quality and adhere to strict SLAs
• Partnering with data architects, domain experts, and analysts to create a trusted, well-understood data foundation that enables self-service analytics and aligns with business strategy
• Taking full ownership of the data lifecycle by creating clear documentation for data pipelines and establishing data lineage

Senior Data Engineer

Sales

• Assume ultimate accountability for Establishing, executing and overseeing program governance to deliver strategic value-realization
• Engage directly with C-level stakeholders to build trust, define success metrics, and demonstrate measurable platform ROI
• Serve as the primary, billable expert providing strategic oversight
• Proactively identify, assess, and manage program risks, dependencies, and scope changes
• Lead, support pre-sales teams in initial scoping, change management
• Define, structure, and oversee complex engagement models
• Provide expert guidance and strategic direction to customer, partner (SI), and internal teams
• Act as a deep subject matter expert on the Salesforce platform

Director, Salesforce Program Leader

Customer Success Manager

• Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the MuleSoft platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer.
• Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer.
• Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
• Communicate the value of Signature Success.
• Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites, depending on the customer’s need.

Customer Success Manager – Mulesoft, Public Sector, French or Italian Speaking

Architect

• Establish the long-term technology strategy and architecture for Field Service
• Ensure tight alignment between business priorities and platform investments
• Champion emerging capabilities—specifically AI, Data Cloud, and Agentforce
• Lead architecture design covering data models, security, and scalability for global, multi-region implementations
• Act as a trusted advisor to CIOs, CTOs, and product leaders
• Drive multi-cloud architectures that leverage Sales, Service, Marketing, Commerce, and Data Cloud
• Coach and mentor architects, developers, and delivery teams on design excellence

Principal Architect – Unified Scheduling and Optimization

• Work with prospects and customers to evangelize marketing platform solutions
• Collaborate with the Account team and drive self-generated sales opportunities
• Meet and exceed all quarterly and annual sales quotas

Cloud Account Executive

Accounting Manager

• Perform technical accounting research and own the collaboration of accounting policy decisions across stakeholders within the Controllership
• Lead initiatives to streamline and improve processes, often requiring buy-in and input from business partners across the organization
• Support the development of data tools and models to foster better insights and analysis for leadership decision-making
• Assist with month-end close processes by reviewing and providing guidance on journal entries, account reconciliations, reserve models, complex transactions, and fluctuation analyses
• Ensure compliance with US GAAP standards, SOX controls and documentation
• Work directly with our internal and external audit teams to support the audit by providing supporting audit schedules, evidence, and process overviews
• Drive special projects to completion

Senior Manager, Accounting

• Develop and execute a comprehensive sales strategy to penetrate and expand Salesforce's footprint within CJIS
• Identify key stakeholders and decision-makers within target agencies
• Understand the unique challenges and priorities of CJIS and articulate the value proposition of Salesforce solutions
• Conduct compelling presentations and product demonstrations
• Manage the full sales cycle, from initial contact and qualification through proposal development, negotiation, and contract closure
• Collaborate effectively with internal teams
• Navigate complex government procurement processes
• Maintain accurate and up-to-date records of all sales activities and customer interactions within Salesforce
• Stay abreast of industry trends, competitive landscape, and evolving government regulations
• Achieve and exceed assigned sales quotas and performance objectives
• Represent Salesforce at industry events and conferences

Justice and Public Safety Account Executive

Digital Marketing

• Establish the technical vision and unlock best-in-class capabilities in the marketing technology ecosystem
• Serve as the technical leader, providing solution guidance, influencing technical decisions across multiple teams and the broader organization, while ensuring optimal business outcomes.
• Proactively partner with Product and Engineering leadership to define, shape, and champion the technical aspects of product roadmaps to align with business goals and architectural vision.
• Drive the design and architecture of complex, high-impact technical solutions that translate business requirements into robust, scalable, reliable, and secure systems, while leveraging of Salesforce product suite.
• Innovate and invent the future of Agile and DevOps, drive continuous improvement with a focus on process, controls, scalability, and maturity.
• Continuously evaluate, assess, and advocate for the adoption of cutting-edge tools and technologies that drive significant improvements in engineering efficiency, productivity, and future-proofing.
• Elevate the overall technical strength of the engineering organization by actively coaching, mentoring, and setting a high bar for technical excellence, architecture, and engineering best practices.
• Cultivate and thrive in a culture of ownership, high-quality delivery, and continuous innovation.

Lead Full Stack Software Engineer, Digital Marketing Technology

• Serve as a named resource and partner for Salesforce’s customer organizations
• Forge deep relationships with customers and account teams
• Maintain awareness of key events, needs, potential risks, and value drivers
• Help customers improve overall technical and operational health
• Act as point of contact for major customer incidents, managing expectations and communications through resolution
• Align with Healthcare (Payer & Provider) customer segment
• Support Healthcare customers with business priorities, Salesforce capabilities, key events, technical deployments, platform performance health

Customer Success Manager, Director – Healthcare - Payer & Provider

Attorney

• The Senior Manager, Enablement will be a critical storyteller and strategic communicator for Salesforce’s Legal and Corporate Affairs (LCA) department.
• This role is responsible for driving the LCA narrative, building materials for external engagement, operationalizing strategic partnerships with the Sales organization and external law firms, and ensuring strong internal enablement.
• They will also be responsible for coordination of our LCA Flourish programs to enable internal LCA talent, community and engagement.
• Grow Together - LCA Community & Engagement: Program manage and coordinate initiatives to foster meaningful relationships and engagement across teams, geographies, and levels, such as: SuperConnectors program management, Town Halls, Offsite, Listening Sessions and Newsletter program coordination.
• Onboarding: Level up how we bring people into LCA, ensuring every new hire gains the context they need.
• Support the Chief of Staff in preparation, and execution of internal communications.
• Grow Expertise - LCA Across the Aisle Masterclass Series: Coordinate and spotlight internal subject matter experts.
• Broaden Horizons - LCA Project Exchange Program: Coordinate, manage and expand the program to enable year-round talent movement across practice areas.
• Amplify Impact - Mentorship & Career Development: Coordinate the VTO, Pro Bono, Mentor Program and Career Mosaic panel discussions to empower employees to create impact.
• Define and Drive the LCA Narrative: Support the development and execution of the overall external LCA storytelling strategy.
• Develop Core GTM Materials: Create and maintain high-impact communications assets.

Senior Manager, Enablement, Legal and Corporate Affairs

• Drive the AXL (Agentic Experience Layer) vision by applying AI/ML and platform engineering expertise to enable scalable, production-grade generative UI capabilities across Salesforce.
• Lead the design and delivery of complex, highly ambiguous features, owning architecture, execution, and quality across one or more Scrum teams.
• Define and evolve core platform services and orchestration frameworks for AI-driven UI composition, ensuring reliability, performance, and extensibility.
• Serve as a technical authority and go-to expert for functional behavior, system performance, and end-to-end experience quality within your product area.
• Partner closely with Product, UX, and senior engineering leaders to translate business and user needs into robust technical solutions.
• Collaborate across teams, orgs, and geographies to drive alignment, unblock execution, and ensure seamless integration across platform layers.
• Champion engineering excellence through design reviews, code reviews, test strategies, and quality metrics (testability, coverage, health).
• Own production quality and operational excellence, including troubleshooting critical issues, participating in on-call rotations, and preventing repeat incidents through systemic improvements.
• Act as a customer advocate, prioritizing real-world usage, critical user journeys, and high-impact customer investigations.
• Mentor and raise the technical bar across the team, contributing to hiring, onboarding, and the development of a strong, inclusive engineering culture.