Business Operations Analyst

Salesforce

Business Operations Specialist at Salesforce focusing on escalated operational support for ISV partners and ensuring seamless communication and efficient issue resolution.

Posted 6/2/2026full-timeIllinois, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $113,500 per yearWebsite

About the role

Key responsibilities & impact

Provide timely, reactive support to address partner escalations within Salesforce’s ISV ecosystem
Manage the case routing, prioritization, and escalations process for ISV support cases
Deliver timely and clear communication to ISV partners on escalated case status
Serve as the primary point of contact for high-complexity or high-risk ISV partner escalations
Partner closely with internal teams to align on escalated cases
Identify opportunities for process improvements within Salesforce’s scale operations
Maintain accurate records of partner interactions, case details, and resolution steps

Requirements

What you’ll need

3+ years in customer service, partner operations, or escalated support functions
Demonstrated ability to analyze, creatively problem-solve, and resolve complex partner escalations
Strong verbal and written communication skills
Proven ability to collaborate across departments
Ability to thrive in a fast-paced environment
Familiarity with Salesforce’s platform and ISV ecosystem is preferred
Degree or equivalent confirmed experience required

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingcommunicationcollaborationcustomer serviceescalation managementprocess improvementtime managementadaptabilityanalytical skillsinterpersonal skills