Salesforce

Solutions Engineer

• Advocate for the value of AI-powered Service Cloud solutions to customers (including C-level executives and IT stakeholders) and internal teams
• Assess business requirements and present findings, including key pain points, recommended solutions, and potential ROI
• Develop and execute technical sales strategies, demonstrating confidence in AI-driven cloud applications
• Configure and deliver tailored solution demonstrations aligned to each customer’s business context
• Lead or support technical proof of concepts (POCs) and hands-on workshops
• Design and propose solution architectures, including integrations with contact centre infrastructure, back-office systems, and workflow processes
• Collaborate effectively within a matrix organisation, including Account Executives, Service teams, activation resources, and implementation partners
• Deliver enablement initiatives such as webinars, best practices, and knowledge-sharing sessions

Principal Solution Engineer – Service Cloud

Product Manager

• Drive adoption of Agentforce Field Service and Operations platform
• Support the development of a multi-release roadmap for successful product adoption
• Measure adoption and define success targets
• Collaborate with product leaders and report progress monthly

Adoption Product Manager – Field Service

Director

• Act as a growth multiplier — raise the ceiling of what the team believes is possible
• Build, manage, and continuously grow a world-class professional services team
• Provide hands-on leadership, technical direction, and mentorship
• Oversee successful delivery of complex Salesforce implementations across multiple engagement models
• Communicate with clarity, concision, and impact across diverse audiences

Director, Delivery Management

Account Executive

• Engage with existing customers and new leads
• Develop strong relationships with key stakeholders and c-suite decision makers
• Help customers realize value from their Salesforce investments
• Develop opportunities through warm leads and whitespace prospecting
• Assist with account planning at assigned accounts
• Drive growth within new and existing assigned accounts

Named Account Executive – Informatica

• Deliver technical work (as a senior technical architect) on Industries domain projects
• Lead a project team of developers
• Serve as a trusted advisor to the client
• Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients

Director, Technical Consulting

Financial Planning and Analysis

• Define and drive Finance data strategy, aligned with business priorities and downstream reporting needs.
• Oversee onboarding of new data sources into the Finance data lake, ensuring scalability, traceability, and alignment with enterprise architecture.
• Lead the design of enterprise-grade Finance data models and semantic layers to support analytics, regulatory reporting, and operational Finance needs.
• Establish and enforce data governance standards, policies, and stewardship processes for Finance data.
• Lead and develop a team in India responsible for data governance, data quality operations, and stewardship activities.
• Work closely with Finance, Accounting, FP&A, IT, Audit, and Data Engineering leaders to align on priorities and data needs.

Director, Finance Data Strategy – Stewardship

Manager

• Set the partnership strategy and commercial framework for Slack’s AI, agent, and ISV ecosystems—including the approach to tier-one partner relationships across LLM providers, agent platforms, and infrastructure partners.
• Lead the commercial strategy for Slack’s API monetization efforts, including partner pricing architecture, contract structures, and capacity-based models for the MCP ecosystem.
• Engage directly on complex, high-visibility partner negotiations that require executive-level judgment, sophisticated stakeholder management, or creative deal structuring.
• Represent the ecosystem function in executive rooms, cross-functional leadership forums, and partner-facing settings with authority and precision.
• Shape the strategy for how third-party MCP servers become discoverable to Slackbot, working with product and engineering to define the partner connectivity model.
• Drive the ISV-to-Slackbot strategy: define which partners light up in the orchestration layer, how they get there, and what the partnership and commercial terms look like.
• Lead the go-to-market and partner strategy for “Add Agent to Slack” as a new deployment and distribution surface for the ecosystem.
• Identify structural gaps in the platform and craft partner-driven solutions—balancing near-term launch execution with longer-term ecosystem architecture.
• Own the ecosystem team’s operating rhythm: pipeline reviews, partner health tracking, launch readiness, and executive reporting.
• Define and maintain the metrics framework for ecosystem performance—distinguishing platform adoption signals from commercial traction and communicating each clearly to leadership.
• Build the analytical rigor to support investment cases, headcount planning, and resource allocation as the team scales.
• Manage and develop a growing BD team, starting with senior individual contributors driving platform and partner execution.
• Build the leadership bench for the ecosystem function—hiring, developing talent, and creating the structure to support expanded scope.
• Set the quality bar for partner engagement, deal craftsmanship, and cross-functional collaboration across the team.
• Serve as a force multiplier: the person who can carry strategic context, make decisions, and move work forward when the team lead is not in the room.
• Partner with stakeholders across Slack product, platform engineering, AppExchange, AgentExchange, and GTM teams to align on roadmap priorities and ecosystem leverage points.
• Act as a thought leader on the AI partner landscape, competitive ecosystem dynamics, and what they mean for Slack’s platform strategy.
• Contribute to and drive strategy sessions, internal readouts, and investment cases with insight, clarity, and a point of view.

Senior Manager – Slack Ecosystem

• Serve as a trusted advisor to senior leaders
• Influence business and talent priorities through strong executive relationships and professional credibility
• Lead organizational design efforts in high-growth and transformation environments
• Partner with leadership teams to understand business goals, product roadmaps, and technical strategies that impact workforce planning and organization design
• Assess leadership capability and accelerate development within highly technical, product-driven environments
• Collaborate with Centers of Excellence (CoEs) and global HR/ES teams to design and implement scalable people initiatives

Employee Success Business Partner – Director/Sr. Director

• Architect of the Connected AI Enterprise
• Own the Data Foundation Mandate
• Lead "Data Foundation" Discovery
• Orchestrate the Ecosystem
• Identify "AI-Ready" Whitespace
• Value-Based Outcomes

Enterprise Account Executive – Data Foundation

Client Partner

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Accountable for achieving a bookings target while supporting revenue, margin and CSAT metrics
• Serves a key contact for customer negotiations and escalations
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Act as a trusted advisor to our customers to accelerate value and improve customer outcomes
• Serve as a key SME, leader, and services consultant to our sales teams
• Serve as the liaison between internal and external teams

Account Partner Director – CPG

Communications

• Develop and lead a unified global narrative and integrated marketing strategy that positions Salesforce at the intersection of technology innovation and values, using outcome-centric storytelling tailored to priority internal and external audiences.
• Lead and coach a team of passionate, high-performing professionals, fostering a culture of creativity, technical fluency, rapid iteration, and flawless execution.
• Translate complex technical concepts – across AI for impact, sustainability, and education– into compelling narratives that maintain technical integrity and credibility while resonating with broad audiences.
• Partner with corporate marketing, PR, internal communications, and relevant cross-functional leaders to embed Impact values and messaging into the company’s highest-visibility campaigns, channels, and moments, ensuring consistent and strategic positioning.
• Shape Salesforce’s Impact presence at industry and owned events (e.g., Dreamforce, Davos, UNGA, Climate Weeks), including executive positioning, speaking, content and giving back experiences.
• Deepen brand leadership with key stakeholders by identifying and activating on emerging social and environmental narratives and media trends.
• Continue to leverage agents, generative AI, and other cutting edge technologies to augment our human impact storytellers and event planners.
• Establish and operationalize a data-driven framework to measure content and event performance and optimize budget allocation.

Senior Director, Impact Marketing Communications

Content Manager

• Own end-to-end content strategy for global campaigns: define the core story, the content architecture, and the asset mix required to bring it to life across the funnel.
• Bring to life the central narrative for each campaign and ensure every asset, across every channel, reinforces that story in a clear, connected, audience-first way.
• Use research, audience insights, and performance data to shape content direction — ensuring campaigns resonate with the right people, reflect real customer needs, and drive outcomes.
• Champion a customer-first approach that balances business priorities with what audiences actually want to hear.
• Write, shape, and oversee the production of high-impact campaign content — from narrative frameworks and messaging guides to hero copy and key asset copy across web, email, paid, and social.
• Partner with Creative and channel teams to adapt core content into channel-native formats, protecting quality and consistency as campaigns scale.
• Treat AI as core to the craft, not a side project. Design, test, and scale AI-powered capabilities for advancing content marketing.
• Build and maintain prompt libraries, content templates, Skills, and agentic workflows that lift the whole team's output — while protecting brand voice, quality, and accuracy.
• Monitor content performance across assets and channels and lead strategic iteration grounded in real engagement data and audience signals.
• Use AI to accelerate the test-and-learn loop — generating variants, surfacing patterns, and turning insight into the next round of content faster than is possible manually.

Campaign Content Strategist

Business Operations

• Build the Operating System of the Business
• Design and implement scalable systems, workflows, and automation that enable efficient business operations
• Identify manual processes and replace them with automated, AI-driven solutions
• Develop and own the roadmap for operational systems and tooling
• Lead AI & Automation Initiatives
• Apply AI-first principles to business operations, including the use of agent-based workflows and intelligent automation
• Identify high-impact opportunities to deploy AI to improve speed, accuracy, and scalability
• Partner with cross-functional teams to integrate AI solutions into core workflows
• Own Data, Reporting & Decision Infrastructure
• Build and maintain scalable data pipelines, dashboards, and reporting systems
• Enable real-time visibility into business performance
• Eliminate manual reporting and streamline decision-making processes
• Drive Cross-Functional System Design
• Partner with Strategy & Ops to translate business needs into scalable system solutions
• Work closely with Product, Sales, and Operations to design workflows that support growth
• Ensure systems support alignment and execution across teams

Senior Manager/Director, Business Operations & Systems

Operations

• Run the Business
• Build planning processes, decision frameworks, and governance using AI-first principles
• Identify, prioritize, and deploy agent-based workflows and automation
• Own monthly operating cadence
• Define and evolve key metrics aligned to business goals
• Ensure teams are operating against clear priorities
• Synthesize performance into clear insights and actions
• Drive executive-level discussions and decisions
• Own and drive execution of the org’s highest-priority, cross-functional initiatives
• Lead complex programs spanning Product, GTM, and Operations
• Identify risks, dependencies, and trade-offs; proactively drive resolution
• Align priorities across Product, Sales, and Operations
• Develop solutions to problems independently
• Act as a trusted advisor to leadership on key strategic decisions

Director, Strategy – Operations

• Our Account Executives drive new business and engage with existing customers to sell MuleSoft.
• They build positive, trusted relationships with both key team members and c-suite decision makers within their patch.
• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts.
• Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment.
• Share Salesforce value proposition for existing and/or new customers.