Salesforce

Architect

• Maintain deep understanding of product and roadmap and engage with T&P and CSG stakeholders in the development of product feedback, roadmaps, strategic readiness plans, and customer adoption plays.
• Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements.
• Document best practices and learnings from product interaction to deliver to Cloud Success teams.
• Collaborate closely with your Cloud Success team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall strategy and customer success.
• Maintain deep technical, functional and domain knowledge across all in-market and new products.
• Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem.
• Identify, document, and track all recommended product enhancements reflecting inputs from customer, partner and internal stakeholders.
• Develop product requirements and deliver to Product Leadership for roadmap consideration.
• Establish and own relationship with Product Management Leaders and key subject matter experts.
• Provide product expertise to support the creation and rollout of adoption strategies to improve product adoption score and overall customer health.
• Participate in improving the CSS adoption score / customer health score.
• Work with other Readiness Success Architects across Cloud Success to continuously improve our operating model and share best practices.

Success Architect, Service Cloud – Field Service

Manager

• Coordinate and develop content for public sector RFx responses and proposals to include SaaS/PaaS solutions
• Manage the submission response and create bid/response plans and schedules
• Manage/track all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, legal, and compliance teams
• Simultaneously coordinate across multiple internal/external bidding partners at once where required
• Structure, edit, and format all types of response content, tailoring the content around the customer requirements
• Participate in the development of proposals, win themes, and executive summary sections and share best practices with team members

LATAM Bid Manager – Public Sector

Solutions Engineer

• Lead complex B2C and B2B Commerce Cloud sales cycles from discovery through to close, acting as the primary technical advisor
• Develop and deliver innovative, custom solutions that address customer business requirements across retail, fashion, consumer goods, and other industries
• Coordinate the entire solution cycle through close collaboration with Sales, Product, Customer Success, and Partner teams
• Present compelling Salesforce Commerce Cloud solutions to audiences ranging from developers and IT teams through to C-level executives
• Conduct collaborative discovery workshops to understand customer business challenges, technical landscape, and digital commerce maturity
• Translate complex customer challenges into secure, scalable Commerce Cloud architectural solutions
• Provide deep technical guidance on B2C Commerce platform capabilities including PWAKit, OCAPI/SCAPI, performance optimization, data modeling, and DevOps practices
• Design integration architectures connecting Commerce Cloud with payment gateways, tax engines, order management, ERP, marketing automation, and other enterprise systems
• Champion Commerce Cloud best practices for multi-site architecture, internationalization, personalization, mobile commerce, and headless implementations
• Stay current with Commerce Cloud product roadmap and new capabilities, translating these into customer value propositions
• Serve as trusted advisor to customers, understanding their business goals, competitive landscape, and growth strategies
• Articulate the business value and ROI of Commerce Cloud solutions at every level of the customer organization
• Collaborate with System Integrator partners to design comprehensive implementation approaches
• Contribute to the broader Commerce practice through knowledge sharing, best practice development, and mentoring of junior SEs

Lead Solution Engineer

Full-stack Engineer

• Build strong, sustainable infrastructure for the Slack iOS client
• Enable feature engineers at Slack to tackle complicated problems quickly
• Set a high bar for the technical design and code quality of your team
• Demonstrate exceptional ownership of the area of your team and across Slack’s iOS codebase
• Deliver the highest quality code and the most impactful features
• Thrive in ambiguity and even failure as an innovative and action-biased engineer

Senior Software Engineer, iOS

Sales

• Loyalty Cloud & Platform Development: Design, develop, and implement Salesforce Loyalty Management solutions, including member profiles and enrollment, points accrual and redemption, tier management, promotions, vouchers, and benefits, partner and coalition loyalty use cases.
• Customize and extend Loyalty Cloud using Apex, LWC, Flow, and OmniStudio where applicable.
• Build scalable data models aligned to loyalty, commerce, and customer engagement use cases.
• Integration & Data: Develop and maintain integrations with: commerce platforms, POS systems, partner systems, and third-party loyalty engines; marketing, data cloud, and analytics platforms.
• Solution Leadership: Act as a technical thought leader in loyalty-focused engagements, translate business requirements into robust technical designs, lead evaluation of solution options, guide customers on best practices, proactively identify technical risks, and drive mitigation strategies.
• Delivery Excellence: Follow Salesforce Services best practices for development, testing, CI/CD, and release management; contribute to high-quality deployments and post-go-live stability; support customer success by ensuring adoption, performance, and scalability; drive high customer satisfaction (CSAT).
• Growth & Enablement: Stay current with Salesforce Loyalty Cloud roadmap, Industry Cloud innovations, and Data Cloud capabilities; mentor junior developers; contribute to internal assets, accelerators, and best practices; continuously grow technical and domain expertise.

Senior Technical Consultant – Salesforce Loyalty Cloud

Robotics

• Own the feature lifecycle for specific components or minor feature tracks from discovery through launch and iteration.
• Translate high-level strategic goals into clear, concise, and detailed Product Requirement Documents (PRDs), user stories, designs, and technical acceptance criteria for engineering.
• Act as the voice of the customer within the development process, managing the product backlog, prioritizing sprints, and driving consistent delivery using Agile methodologies.
• Conduct detailed user interviews and quantitative analysis to deeply understand the pain points of supply chain operators and identify product opportunities.
• Partner directly with Engineering and Design (UX/UI) to ensure technical feasibility and deliver intuitive, enterprise-grade user experiences.

Product Manager – Intelligent Process Automation

• Lead a high-visibility team of tenured Account Executives focused on our most strategic Manufacturing Enterprise customers in Germany.
• Drive enterprise-wide initiatives that transform how the manufacturing industry engages with technology to generate business value.
• Recruit, inspire, and retain top-tier sales talent.
• Provide active mentorship, helping team members master the art of value-based selling and career progression.
• Implement rigorous sales methodologies while maintaining emotional intelligence to lead a human-centric organization.
• Develop and implement the GTM strategy for your territory, aligning local execution with global corporate objectives.
• Support Account Executives by leading high-level client meetings and mobilizing internal corporate resources to close complex, multi-stakeholder deals.
• Lead weekly revenue forecast meetings and provide transparent reporting on sales activity to ensure business predictability.
• Manage the full talent lifecycle, including recruiting, hiring, and training to bridge skills gaps and ensure the team is equipped for the future.

Regional Sales Director, Manufacturing

Account Executive

• To exceed quarterly / annual sales targets by driving new opportunities and selling our solutions into the Public Sector - CHAT
• Manage and orchestrate the entire complex sales-cycles often presenting to C-level executives the value of the Salesforce portfolio
• Evangelize the salesforce vision through product demonstrations, in-market events, and account specific initiatives
• Run the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales to position and sell Salesforce Platform
• Drive Pipeline development through a combination of customer engagements, marketing campaigns and market sector knowledge/intelligence
• Proactively prospect, identify, qualify and develop a sales pipeline and close business to meet and exceed quarterly and annual bookings objectives
• Engage with prospect organisations to position Salesforce solutions through strategic value based selling, business case definition, return on investment analysis, references and analyst data
• Provide accurate monthly forecasting and revenue delivery
• Lead the end to end sales process through engagement of appropriate resources such as Business Development Representatives, Sales Engineers, Professional Services, Executives, Partners etc.
• Generate short term results whilst maintaining a long term perspective to improve overall revenue generation
• Build strong and effective relationships, resulting in growth opportunities
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and development programs

Territory Account Executive – Public Sector

• Serve as the primary technical point of contact for the SIEM platform.
• Manage vendor relationships, including coordinating new feature enablement, tracking bugs, and holding the vendor accountable for system stability and availability.
• Enforce a rigorous "safe change" process to achieve "zero manual changes" by routing all administrative actions through auditable, internal processes.
• Act as the "ultimate gatekeeper for the quality of data" within the SIEM.
• Define and enforce strict SIEM ingestion requirements, including format and enrichment processes, to ensure high-quality, structured, and contextualized log data.
• Oversee the availability and performance of the vendor SAAS platform, with a target uptime of 99.9%.
• Build and maintain supporting services to monitor and alert on key metrics, including end-to-end log ingestion pipeline health, data freshness (targeting a maximum 5-minute latency), data ingestion rate, and deviation from ingestion time.
• Develop and implement services to automate platform changes and streamline processes, moving away from fragmented, manual tasks and over-reliance on "tribal knowledge".
• Manage the full lifecycle of new feature enablement, from proof of concept and validation to controlled rollout.
• Lead the team in making key architectural decisions and participate in design reviews to ensure that technical solutions are not only robust but also scalable for future growth.

Software Engineer, LMTS

• Lead the technical strategy and execution of the product roadmap for Customer Success products
• Define end-to-end architecture for scalable technology solutions
• Build and lead high performing global engineering teams
• Collaborate with senior executives to deliver durable, secure systems
• Foster an environment of innovation while embodying Salesforce's core values

VP, Software Engineering, Customer Success

Machine Learning Engineer

• You will work with research scientists, software engineers, product managers and solution engineers closely to design, implement and iterate agentic AI systems with customers.
• With your strong technical competence, strategic thinking and customer engagement, you will innovate at the frontier of the field,
• having the opportunity to create new solutions and define new categories of product with meaningful impact to Salesforce customers and beyond.

Senior Machine Learning Engineer

Engineer

• Work closely with management, product owners, and engineers to understand product requirements and design appropriate performance test plans to verify features performance and scalability requirements
• Measure, analyze, and optimize the performance and scalability of new and existing features within an Agile development environment
• Find performance bottlenecks in features across all areas of the cloud, diagnose the issues, fix them, and verify and test your solutions with the owning team
• Design and implement scalability, stability, stress, reliability, availability, and longevity tests using industry standard tools and custom developed software and scripts
• Provide accurate scoping, clear strategies, and milestones for performance tests
• Communicate status, risks to test complete dates, and offer mitigation strategies to ensure on-time delivery of all committed projects to cross functional teams
• Reproduce, diagnose, and resolve critical customer situations requiring special performance tests or simulations
• Collaborating and planning with development scrum teams to identify, prioritize, and mitigate performance risks of features being shipped every release
• Review automation implementations and encourage sound design principles
• Review test plans, results analysis, capacity planning guides for in–flight releases
• Coordinate technical presentations and training for capacity planning guides
• Report weekly trends highlighting product performance and team status against committed milestones and projects

Performance Engineer

Technical Writer

• Document monitoring and availability tools and services for Salesforce's infrastructure
• Partner with Availability & Infrastructure Engineering leadership to evaluate and support in-house and third-party AI tools
• Create infrastructure onboarding guides that support Day 2 operations
• Develop playbooks, guides, videos, and other technical content in partnership with our training organization
• Deliver effective content via multiple delivery mechanisms including MD/Git, Confluence, newsletters, and Slack canvases
• Create process flow and database architecture diagrams
• Craft content for end users with a focus on technical and engineering audiences
• Drive innovation through comprehensive content enablement solutions
• Ensure high availability documentation standards across Salesforce infrastructure
• Build and maintain a robust content strategy that supports our developer experience initiatives
• Establish documentation best practices using GenAI tools to expedite content development lifecycle

Lead Technical Writer – Technology CX

• Cultivate and maintain enduring relationships with State Gov clients
• Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations
• Provide regular progress updates to management regarding client accounts
• Monitor and report on key performance metrics, including client retention and revenue growth
• Maintain a high level of client satisfaction by consistently exceeding expectations
• Work collaboratively with internal teams to devise solutions for complex challenges
• Address and resolve client issues in a timely and efficient manner
• Keep clients informed about new product features, updates, and enhancements relevant to their needs
• Identify growth opportunities within existing accounts and work towards expanding Salesforce services
• Collaborate closely with clients to formulate customized account strategies
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery
• Stay informed about industry trends, government regulations, and competitive offerings
• Develop an in-depth understanding of Salesforce products and solutions
• Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement
• Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly

Named Account Executive, State Government – West Virginia

• Lead complex Revenue Cloud sales cycles from discovery through to close, acting as the primary technical advisor
• Develop and deliver innovative, custom solutions that address customer business requirements across subscription businesses, manufacturing, high-tech, telecommunications, media, professional services, and other industries with complex pricing and billing needs
• Coordinate the entire solution cycle through close collaboration with Sales, Product, Finance Solutions, Customer Success, and Partner teams
• Design and demonstrate proof-of-concept solutions showcasing Revenue Cloud capabilities including advanced CPQ configurations, complex pricing rules, subscription management, usage-based billing, and revenue recognition automation