Forward Deployed Engineer

Salesforce

Forward Deployed Engineer at Salesforce responsible for designing and optimizing business process automation solutions. Collaborating with teams to improve customer engagement through technological innovations.

Posted 6/5/2026full-timeSan Francisco • California, Washington • 🇺🇸 United StatesSeniorLead💰 $150,100 - $227,000 per yearWebsite

About the role

Key responsibilities & impact

Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs
Own the feature lifecycle for specific components from discovery through launch and iteration
Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows
Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
Build solution blueprints and workflow automations using current platform features
Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions
Validate, test, and iterate blueprints for accuracy, consistency, and performance
Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria
Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
Document solution architecture, demonstrations, and implementation guidelines
Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities
Act as the voice of the customer within the development process
Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences
Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability
Support rollout and enablement of blueprint solutions across teams and customers

Requirements

What you’ll need

8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
Experience building external-facing products in enterprise B2B SaaS environments
Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
Proven experience translating business requirements into structured automated workflows or solutions
Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences
Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
Rigor and consistency in managing product backlogs and executing delivery

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process automationbusiness analysisworkflow mappingprocess modelingprocess improvementautomated workflowsAI promptinglow-code platformsAgile methodologiesproduct backlog management

Soft Skills

communicationcollaborationproblem-solvingcustomer advocacyfeedback provisionanalytical thinkingpresentation skillscross-functional teamworkattention to detailstrategic thinking