Solution Engineer – Higher Education

Salesforce

Account Solution Engineer position focusing on higher education, leveraging Salesforce to optimize operations and enhance learner experiences. Collaborate with teams to drive technical solutions and transformation.

Posted 6/6/2026full-timeColorado, Illinois, Texas, Utah • 🇺🇸 United StatesSeniorLead💰 $134,750 - $180,250 per yearWebsite

About the role

Key responsibilities & impact

Lead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions.
Position Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products, including but not limited to Agentforce for Education, align to institutional initiatives.
Apply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders.
Support RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value.
Collaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
Stay Ahead of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution (NNAOV).
Invest in Professional Growth – Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.
Drive Consumption & Value Realisation - Support consumption and activation efforts — including account QBRs, health checks, and technical workshops — to drive product adoption, NCR, and reduce attrition risk.
Consumption Estimation & Use Case Scoping - Partner with account teams to define and document use cases, estimate credit consumption, and build consumption plans that set customers up for successful adoption of AI and Data products.

Requirements

What you’ll need

7+ years of combined experience working with Salesforce or other CRM solutions, with a focus on education.
5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success.
Required: A degree in Computer Science (B.S., Master's, or Ph.D)
Artificial Intelligence and/or Data Certifications, Salesforce-preferred, related to generative AI and LLM concepts.
Deep understanding of education operations, including student lifecycle management, academic operations (registrar, advising, curriculum management), financial aid, student success initiatives, enrollment, and alumni relations.
Strong technical acumen, with experience configuring and demonstrating Salesforce or similar enterprise platforms in a sales or implementation context.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels—from IT teams to university presidents.
Proven ability to lead discovery sessions, understand institutional challenges, and craft tailored solutions that drive digital transformation in higher education.
Strong time management and prioritization skills, with the ability to manage multiple engagements in a fast-paced sales environment.
Curiosity and passion for technology, with a desire to continuously learn, experiment, and stay ahead of industry trends in education and CRM solutions.
Collaborative mindset, able to work cross-functionally with sales, professional services, product teams, and partners to deliver customer success.
Open to travel for client meetings, presentations, and industry events, approximately 40%.

Benefits

Comp & perks

Health insurance
401(k)
Paid parental leave
Life and disability insurance
Time off programs
Mental health support
Employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceCRM solutionssolution engineeringenterprise software deliverycustomer successartificial intelligencedata certificationsconfiguration of enterprise platformsdigital transformationstudent lifecycle management

Soft Skills

communication skillspresentation skillstime managementprioritization skillscollaborative mindsetcuriositypassion for technologyability to lead discovery sessionsability to translate technical conceptsability to manage multiple engagements

Certifications

degree in Computer ScienceArtificial Intelligence certificationsData certificationsSalesforce certifications