SafetyCulture

Customer Success Manager

• You’ll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagement
• Collaborate with the Sales Team to identify areas of opportunity and ensure non-event renewals
• Partner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCulture
• Become a trusted advisor to key stakeholders to enable the best customer experience possible
• You’ll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platform
• Advocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.

Senior Customer Success Manager

Sales

• Lead & Coach: Recruit, onboard, and continuously develop a team of high-performing sales professionals. Provide hands-on coaching in discovery, solution selling, negotiation, and closing.
• Drive Performance: Consistently hit or exceed team quota, pipeline coverage, and activity metrics. Hold the team accountable to performance expectations and operating rhythm.
• Operational Excellence: Own pipeline management and forecasting accuracy. Leverage data-driven insights to optimize productivity and conversion rates.
• Process Discipline: Ensure the team adopts and adheres to core methodologies (Mutual Action Plans, MEDDPICC, Sandler, ForceManagement etc.) and embeds them into daily execution.
• Cross-functional Collaboration: Partner with Marketing, BDR, Solutions Consulting, and Customer Success to drive pipeline generation, deal progression, and long-term customer value.
• Culture Carrier: Build a high-performance, team-first culture grounded in accountability, continuous improvement, and fun

Sales Manager

Technical Customer Success

• Own technical solution design for Enterprise customers: from scoping integrations and data workflows through to working implementations that enable full platform value.
• Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.
• Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.
• Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.
• Build lightweight technical solutions (scripts, automations) that extend platform capability for specific customer use cases.
• Advise customers on integration architecture: how to connect SafetyCulture to their existing systems effectively and sustainably.
• Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.

Customer Success Engineer

Onboarding Specialist

• Own and deliver end-to-end onboarding plans for each customer, aligning Sales, Product, and Customer Success on goals, timelines, and success criteria.
• Lead kick-off meetings and guide stakeholders through onboarding milestones, providing a clear roadmap with defined accountability at each stage.
• Project manage multiple concurrent customer implementations, maintaining momentum and surfacing blockers early.
• Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live execution.
• Act as a trusted advisor on product and industry best practices, identifying new use cases that expand customer value within SafetyCulture.
• Proactively identify risks and obstacles to customer progress, escalating and resolving issues before they become churn signals.
• Coordinate post-onboarding handoffs to Customer Success Managers, transferring full context and insights that maintain customer momentum.
• Build and continuously improve onboarding templates and playbooks that increase efficiency and support scale as the customer base grows.

Customer Onboarding Manager, German Speaking

Manager

• Own the US Marketplace commercial outcome across all three revenue channels: direct (first-party) fulfilment margin, third-party supplier clip revenue, and platform Software-as-a-Service (SaaS) licensing Annual Recurring Revenue (ARR).
• Lead enterprise customer acquisition and account expansion — building on anchor enterprise accounts and closing new zero-click customers across safety, Personal Protective Equipment (PPE), and compliance consumable categories, supported by an active pipeline of prospective accounts.
• Own and execute a major national distribution partnership through its three-phase pilot — from leveraging the partner’s warehouse network for SafetyCulture zero-click order fulfilment, through to deploying the solution to the partner’s end customers across the US.
• Manage the customer migration from the legacy tech stack. Coordinate with the platform team to eliminate legacy integration dependencies, migrate active US customers to the new system, and protect service continuity for live accounts throughout the transition.
• Own the US supplier base — negotiate and close agreements across key safety, PPE, and consumable categories, close product gaps critical to the distribution partnership, and maintain healthy supplier relationships across all active categories.
• Represent the US Marketplace at SafetyCulture’s leadership level — align commercial priorities with the Australia-based team, contribute to global platform strategy, and build a US commercial model that can be replicated in other markets.

Marketplace Manager

Account Executive

• Lead the entire sales process from prospecting to closure, focusing on achieving quarterly targets by selling to new customers
• Responsible for identifying and closing new revenue opportunities
• Drive revenue growth by developing executive-level relationships within new customers
• Source opportunities for thought leadership and represent SafetyCulture at tradeshows and customer summits, articulating the unique benefits of our solutions to potential customers
• Conduct both in-person and virtual demonstrations, customising presentations to meet the specific needs of prospective customers
• Collaborate closely with Customer Success to ensure a seamless transition and onboarding experience for new customers
• Work alongside internal teams such as product development, legal, marketing, and customer support to optimise sales strategies and achieve commercial goals
• Act as a voice of the customer within the company, ensuring that customer feedback directly influences product development and service delivery
• Maintain rigorous data management practices within Salesforce to accurately track and report on sales activities

• Own the end-to-end administration of the ICM platform ensuring commission calculations are accurate and payouts are processed on time each period.
• Maintain plan configuration in the ICM tool — building and updating logic as plan design evolves, and validating changes ahead of each payout cycle.
• Investigate and resolve compensation discrepancies and disputes, delivering clear, well-documented resolutions to reps and managers within agreed service levels.
• Produce monthly accrual data and submit to Finance within cycle deadlines, with figures reconciled against actuals before submission.
• Support the monthly and quarterly compensation reporting cadence, including payout summaries, attainment reporting, and exception tracking for leadership.
• Partner with Revenue Operations (RevOps), Finance, and People & Culture (P&C) to ensure data flowing into the ICM tool is accurate — including headcount changes, quota updates, and plan eligibility.
• Experience leading or supporting an ICM platform migration — including data mapping, parallel testing, and stakeholder validation — is highly desirable.
• Establish and maintain process documentation and standard operating procedures for administration workflows, supporting audit readiness and team continuity.
• Identify opportunities to automate or streamline manual administration processes and drive those improvements through to implementation.

Senior Sales Compensation Analyst

Account Manager

• Build and grow SafetyCulture’s partner ecosystem across the Americas region
• Identify, recruit, and develop relationships with Channel Partners, VARs, distributors, Global and Regional System Integrators (SIs), and specialized boutique consultancies
• Lead partner onboarding and enablement across sales, product, commercial, and implementation functions
• Drive co-sell execution through account mapping, joint pipeline development, and deal collaboration with GTM teams
• Support and refine partner engagement processes including deal registration and partner activation workflows
• Deliver compelling product demos and presentations to partners and prospective customers
• Collaborate with Marketing to develop partner-facing campaigns, events, webinars, and enablement content
• Work cross-functionally with Legal, Finance, Customer Success, and GTM teams to navigate complex partner motions and customer opportunities
• Maintain and improve partner-facing assets and resources within the partner portal
• Track partner performance, pipeline progression, and overall partner contribution to revenue growth
• Ensure referred customers receive a strong onboarding and customer experience that drives long-term advocacy and retention

Partner Account Manager

Backend Engineer

• Lead structured technical discovery on strategic opportunities, uncovering the business impact behind requirements and translating customer pain into targeted SafetyCulture capabilities
• Partner with Account Executives from early in the sales cycle to shape deal strategy and map the customer's technology landscape
• Design scalable, secure solution architectures across identity and access management (SSO, SCIM), system integrations (APIs, ERP, middleware), and data architecture
• Build custom integration prototypes and proof-of-concept demos that turn complex technical requirements into compelling proof of SafetyCulture's fit
• Proactively surface and mitigate technical blockers, integration risks, and security considerations before they become deal-breakers
• Own a clean handoff to post-sales teams, transferring validated solution context so Customer Success Engineers can hit the ground running
• Build trusted relationships with senior IT leaders and technical decision-makers at enterprise prospects
• Work closely with implementation partners and agencies to extend SafetyCulture's technical reach
• Feed customer insight back to Product and Engineering, and contribute to reusable team assets like playbooks, integration demos, and AI-powered tooling

Technical Architect

Human Resources

• Serve as a trusted advisor to Manila leaders, including the Head of Support and Director, Scaled Success.
• Proactively address complex people challenges and enable informed decision-making.
• Support the delivery of ambitious business goals.
• Align global People initiatives with effective local execution and ensure compliance with labour laws.
• Oversee day-to-day people operations and drive continuous improvement.
• Strengthen employee engagement and foster a high-performance culture.

HR Manager

Project Manager

• Lead Implementation of Commercial Strategy: Take full end-to-end ownership of operationalising and executing the defined pricing, packaging, and commercial frameworks, including plan redesigns, model transitions (e.g., hybrid, location-based), and managing price changes on legacy products.
• Drive Cross-Functional Execution: Partner with Product, Engineering, Revenue Operations, Finance/FP&A, and GTM teams to define implementation requirements, incorporate user and business needs into engineering backlogs, track execution, and forecast financial impacts of changes.
• Design and Lead Pricing Experiments: Build and lead rigorous experimentation plans (pilot tests, A/B tests) to validate strategic assumptions, define success criteria, measure outcomes, and support evidence-based refinement of pricing models.
• Ensure Adoption and Commercial Readiness: Coordinate rollout plans, manage go-to-market sequencing, and ensure effective adoption and compliance of updated structures by Sales, Customer Success, and Support teams through enablement, documentation, and pricing guardrails.
• Provide Commercial Intelligence and Communication: Track competitive pricing, market dynamics, and customer insights to inform strategy, while synthesising complex pricing information into concise briefs for executive and senior leadership communication.

Project Manager – Monetisation

Billing Specialist

• Act as a primary financial point of contact for customers, managing billing inquiries, payment discussions, and dispute resolution with professionalism and commercial awareness
• Review, structure, and process complex customer contracts and purchase orders in partnership with Sales, Legal, and Revenue Operations
• Ensure accurate order setup and billing alignment with contractual terms, pricing structures, and subscription models
• Own the end-to-end billing process across business units, ensuring invoices are accurate, timely, and compliant with contract terms
• Manage the Group’s debtors ledger, maintaining accuracy, integrity, and timely follow-up on outstanding balances
• Lead collections efforts, conducting firm yet relationship-focused conversations with customers to drive timely payments
• Handle complex billing disputes and escalations, balancing customer satisfaction with company policy and revenue protection
• Manage customer onboarding processes, oversee portal administration, and coordinate purchase order management to ensure smooth and efficient operations
• Perform detailed account reconciliations, identifying root causes of discrepancies and implementing preventative solutions
• Monitor and analyze debtor balances on a regular basis, identifying trends, risks, and opportunities for improvement
• Prepare and present aged receivables reporting with actionable insights and recommendations
• Partner closely with Sales, GTM Leadership, Legal, and Finance to streamline contract-to-cash workflows
• Act as a subject matter expert on billing and invoicing processes, clearly communicating financial concepts to non-finance stakeholders
• Identify and drive process improvements to enhance billing accuracy, customer experience, and operational efficiency
• Contribute to special projects focused on scaling systems, improving reporting, and optimizing customer financial interactions

Senior Billing Analyst

Financial Planning and Analysis

• Managing end-to-end financial accounting across the consolidated entity, including income statement and balance sheet accounts, with responsibility for revenue, OPEX, fixed assets, prepayments, and intercompany transfers.
• Processing month-end journals and actively driving the timely and accurate completion of month-end close procedures.
• Preparing robust and insightful financial reports for internal stakeholders, including monthly management accounts and cash flow statements, to support strategic decision-making.
• Collaborating effectively with external auditors and tax advisors, providing necessary documentation and support to ensure compliance
• Owning the preparation and review of balance sheet reconciliations to ensure accuracy and integrity of financial data.
• Supporting the preparation of statutory accounts and working closely with external auditors and tax advisors to ensure compliance and the timely delivery of all reporting obligations.
• Collaborating with commercial stakeholders to provide relevant financial analysis and help the business understand its financial performance.
• Working collaboratively with other Accountants to manage and support the accounting team, contributing to a high-performing and cohesive finance function.
• Providing guidance, mentoring, and day-to-day oversight to junior members of the accounting team, fostering their professional development and ensuring quality of work.
• Proactively identifying and implementing opportunities for process improvement, standardisation, and automation within the finance function to enhance efficiency and accuracy.
• Contributing to wider finance team projects, including system migrations, ERP enhancements, and other transformation initiatives.
• Ensuring adherence to and documentation of internal controls, accounting policies, and relevant regulatory requirements.

Senior Customer Success Manager

Sales Manager

Customer Success Engineer

Customer Onboarding Manager, German Speaking

Marketplace Manager

Sales Manager

Account Executive

Account Executive

Senior Sales Compensation Analyst

Partner Account Manager

Technical Architect

HR Manager

Project Manager – Monetisation

Senior Billing Analyst

Senior Financial Accountant