Senior Salesforce Administrator

SafetyCulture

Salesforce Administrator managing Salesforce platform for SafetyCulture's GTM teams. Leading cross-functional projects to enhance system capabilities and user experience.

Posted 7/24/2026full-timeSydney • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep hands-on Salesforce administration skills, including custom fields, page layouts, and process automation, while effectively managing cross-functional system change projects. Leverages AI tools to enhance workflows and communicates technical concepts clearly to diverse stakeholders.

Highest-signal resume keywords

Salesforce AdministrationCross-Functional Project ManagementAI Integration in SalesforceLead-to-Revenue Process UnderstandingSalesforce Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Custom FieldsPage LayoutsFlowsValidation RulesProcess AutomationReportsDashboardsOpportunity ManagementSubscription LifecycleAI Tools

Soft Skills

Solutions-OrientedDetail-OrientedEffective CommunicationIndependent WorkStakeholder Engagement

Tools & Technologies

SalesforceGainsightGong

Certifications & Qualifications

Salesforce AdministratorSalesforce App Builder

Industry Keywords

GTMProcess DocumentationChange ManagementTechnical SupportWorkflow Automation

About the role

Key responsibilities & impact

Own the GTM-facing scope of Salesforce administration — including fields, page layouts, record types, custom objects, flows, validation rules, and process automation — working alongside other Salesforce specialists in the organisation to keep the platform reliable and scalable.
Work independently with GTM stakeholders to gather requirements, define scope, and lead cross-functional system change projects from requirements through testing, rollout, and adoption.
Evaluate where AI can enhance Salesforce workflows and processes, and implement AI-assisted solutions where they add measurable value.
Provide technical support to Salesforce users, resolving issues and addressing enhancement requests clearly and promptly.
Develop and maintain process documentation, training materials, and best-practice guides to build platform capability across the GTM team.
Support integration and data flow between Salesforce and adjacent GTM tools such as Gainsight and Gong to ensure systems work together effectively.

Requirements

What you’ll need

Deep hands-on Salesforce administration capability — custom fields and objects, page layouts, flows, validation rules, process automation, permissions, roles, reports, and dashboards.
Proven ability to translate business requirements into Salesforce configurations and automations, working independently without close technical supervision.
Solid understanding of the Lead-to-Revenue process in Salesforce, including opportunity management and subscription lifecycle.
Experience scoping and managing cross-functional system change projects, including requirements definition, stakeholder alignment, testing, and adoption.
Salesforce certifications (Administrator and App Builder preferred) — active Trailhead engagement welcomed.
Familiarity with adjacent GTM tools such as Gainsight or Gong, and how they connect with Salesforce.
Works independently with stakeholders across functions — comfortable owning a requirements conversation without close management.
Breaks ambiguous business problems into clear technical scope and moves forward without waiting for a perfect brief.
Solutions-oriented: brings options, not just problems, and follows through to delivery.
Communicates technical concepts clearly to non-technical audiences and writes documentation that teams actually use.
Detail-oriented without losing sight of the outcome — knows when precision matters and when to keep moving.
Uses AI tools actively to develop and refine Salesforce flows, workflows, and automations more efficiently.
Applies AI to diagnose and resolve platform issues faster.
Evaluates whether AI could enhance existing Salesforce workflows or processes and can build or recommend AI-assisted solutions where appropriate.
Stays across AI developments relevant to GTM systems and how they might apply to SafetyCulture's tech stack.

Benefits

Comp & perks

Equity with high growth potential, and a competitive salary
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
In-house Culinary Crew serving up daily breakfast, lunch and snacks
Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events, including our Shiplt global offsite
On-site gym, table tennis, board games, books library, and pet-friendly offices