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SafetyCulture

Project Lead, Customer Success

SafetyCulture

Project Lead orchestrating Customer Success initiatives at SafetyCulture. Enhancing customer experience efficiency across operations in a global tech environment.

Posted 6/19/2026full-timeManila • 🇵🇭 PhilippinesSeniorWebsite

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Own and deliver defined Customer Success initiatives that improve efficiency, consistency, and scalability across the lifecycle.
  • Take scoped problems and drive them through structured design, implementation, and adoption.
  • Bridge operational execution and structured problem-solving, ensuring initiatives are delivered with quality, cross-functional alignment, and measurable impact.

Requirements

What you’ll need
  • 3+ years of experience in Project Management, Operations, or a Strategic role within a Customer Success, Customer Service or Go-to-Market organization.
  • Proven ability to localize and scale operational processes.
  • Technological curiosity combined with some experience with project management, customer relationship management, or design tools. Experimentation with AI features a plus.
  • Excellent verbal, written, and visual communication skills, with the ability to clearly articulate operational strategies and business outcomes to senior leadership.
  • Demonstrated success in working cross-functionally and building strong, collaborative relationships with diverse teams.
  • A highly proactive and results-driven mindset with a focus on defining and improving operational processes and performance.

Benefits

Comp & perks
  • Catered lunches
  • Team events
  • Equity for full-time team members

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Project ManagementOperationsCustomer SuccessCustomer ServiceGo-to-MarketOperational ProcessesAI Features
Soft Skills
Verbal CommunicationWritten CommunicationVisual CommunicationProblem-SolvingCollaborationProactive MindsetResults-Driven