S&S Activewear

Communications

• Develop and oversee the strategy and execution of all external corporate communications to ensure consistent messaging, tone, and branding.
• Collaborate with internal communications and cross-functional teams to align on campaign strategies and execution plans.
• Partner with brand marketing teams to create and implement a communications strategy that supports the annual brand plan and overall business goals.
• Ensure marketing communications align with broader organizational objectives and resonate with target audiences.
• Serve as the lead project manager for external communication campaigns—coordinating timelines, deliverables, and inputs from marketing, sales, operations, and internal communications.
• Build strong partnerships with internal functional leaders to ensure consistent, integrated messaging across all customer-facing touchpoints.
• Partner closely with the internal communications team to align messaging and support internal engagement efforts, particularly those tied to commercial strategies.
• Partner with internal communications to support commercial-related internal messaging—ensuring employees are informed, aligned, and equipped to reinforce key customer communications.
• Help translate key external campaigns and customer-facing initiatives into internal messages that support clarity, consistency, and commercial readiness.
• Serve as the primary liaison with external agencies or vendors to ensure deliverables meet quality standards, timelines, and budgetary constraints.
• Build and maintain strong relationships with media outlets, journalists, and influencers to enhance the company’s visibility and reputation.
• Draft, distribute, and manage press releases, respond to media inquiries, and coordinate interviews or other PR-related projects.
• Oversee media monitoring and reporting to track and analyze the company’s presence in the press.
• Conduct market research to identify industry trends, competitor activities, and customer behaviors.
• Use data-driven insights to refine communication strategies and improve audience targeting.
• Develop and implement communication plans for crises or sensitive situations to protect and uphold the company’s reputation.
• Act as the primary point of contact for key stakeholders during crisis communication efforts.
• Establish and monitor KPIs for communication initiatives, regularly reporting on effectiveness.
• Leverage analytics to optimize strategies and enhance campaign outcomes.

Senior External Communications Manager

Analyst

• Collaborate with Sales to identify key short- and long-term performance drivers and develop actionable insights that unlock growth opportunities.
• Support weekly, monthly, and quarterly business reviews with performance reporting and activation recommendations.
• Conduct deep-dive analyses on sales performance, customer behavior, business drivers, and marketing initiatives to identify trends, risks, and opportunities.
• Design, build, and maintain Power BI dashboards and KPI frameworks to track performance & activation metrics.
• Partner with Data Science to quantify the impact of commercial activities and guide prioritization of initiatives.
• Prepare monthly and quarterly performance reporting packages with clear and actionable insights for senior leadership.
• Perform ad hoc analysis to support quarterly priorities, planning & forecasting, campaign tracking, and strategic planning.
• Translate sales performance data into P&L impact to inform decision-making.
• Partner closely with Sales and Commercial Strategy and Planning to align reporting, analysis, and execution with business objectives.
• Support FP&A with data input and insights for forecasting, planning, and financial reviews.
• Serve as a liaison between data/BI teams and commercial stakeholders to ensure data consistency and integrity.
• Drive continuous improvement of data visualization, reporting processes, and performance management tools.
• Assist in integrating data from multiple sources (e.g., CRM, ERP, external market data) for unified analysis and reporting.

Commercial Analyst

Customer Success Manager

• Serve as a strategic and supportive partner to key accounts throughout every stage of the order process.
• Engage clients via phone and electronic communication to foster loyalty and ensure long-term customer retention within the Promotional Products Industry.
• Provide accurate quotes, verify inventory levels, estimate shipping timelines, and respond promptly to customer inquiries.
• Cultivate strong customer relationships and ensure satisfaction by delivering professional and responsive support.
• Address customer inquiries: information requests, order confirmations, status updates, expedited requests, acknowledgments, periodic reporting, complaints, and returns within assigned territory.
• Collaborate closely with internal departments (Order Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, Warehouse) to ensure timely shipments and fulfillment across ~900–1,000 accounts.
• Monitor order flow using system searches and dashboards to ensure seamless processing and timely movement of orders through the pipeline.
• Provide alternative product suggestions for out-of-stock items to maintain customer satisfaction and order continuity.
• Document, report, and escalate system-related issues and functionality concerns; administer issue tracking and compile customer feedback for continuous improvement.
• Assist customers with quotes, freight estimates, product recommendations, shipment dates, and reporting to keep them informed of their order status.
• Comply with individual and departmental service level agreements (SLAs) as defined by Deco Upper Management.

Customer Success Coordinator

Director

• Define and execute a multi-year merchandising strategy across non-apparel categories aligned with company vision, customer needs, and financial goals
• Own category-level financial targets including revenue, margin, and inventory productivity
• Lead line architecture planning across multiple categories, ensuring a balanced and differentiated assortment by brand, price point, use case, and trend
• Identify white space opportunities and drive innovation through new product development and strategic brand partnerships
• Partner with Purchasing/Planning, Marketing, Sales, Strategy, and Operations to deliver cohesive go-to-market strategies and successful product launches
• Influence cross-functional roadmaps to ensure alignment on category priorities, customer segmentation, and seasonal initiatives
• Collaborate with digital and technology teams to enhance product discoverability and merchandising effectiveness across channels
• Build and manage strategic vendor relationships to ensure alignment on product development, exclusivity, and execution
• Create roadmaps to drive mutual growth and profitability with vendors and brands
• Leverage customer data, feedback, and trends to inform assortment decisions and category strategies
• Monitor competitive landscape and consumer behavior to identify emerging trends and market shifts
• Engage directly with key customers to understand their business needs and translate insights into actionable merchandising plans
• Lead and develop a high-performing merchandising team, mentoring category managers and merchants and fostering accountability and continuous improvement

Director of Merchandising

Content Marketing Manager

• Lead unified brand storytelling, lifecycle strategy, customer education, and digital content across all touchpoints
• Own go-to-market messaging, oversee the content marketing team, and partner cross-functionally to deliver content and campaigns that drive awareness, pipeline growth, and customer success
• Plan and execute multi-channel B2B content initiatives from thought leadership to lifecycle programs
• Develop and execute multi-channel content marketing strategy aligned to growth goals for brand awareness, lead generation, and pipeline acceleration
• Define and own go-to-market messaging across web, email, events, sales enablement, catalogs, and social channels
• Create and scale educational, thought leadership, and product-related content (white papers, case studies, articles, emails, catalogs, guides, social)
• Leverage AI and digital tools to scale content production while maintaining high quality
• Provide strategic direction for channel owners (Digital, Catalog, Social Media) and evaluate performance against channel KPIs
• Lead lifecycle content strategy (acquisition, onboarding, retention) and develop customer enablement tools
• Manage and mentor a multi-disciplinary content team and collaborate across Merchandising, Sales, Commercial, Creative, Ecommerce, and Customer Service
• Establish KPIs and reporting frameworks to measure content impact on awareness, engagement, pipeline, and retention

Director of Content Marketing

Data Engineer

• Influence the technical roadmap and architecture to enable S&S to use data more effectively
• Help select tools, technologies, and operational practices that allow the company to manage its data at scale
• Develop ETL/ELT pipelines to bring together data from a variety of sources into the company’s data warehouse
• Manage existing ETL/ELT pipelines, including monitoring, troubleshooting, and optimizing their performance
• Partner with business teams to understand their data needs and prioritize new development work
• Design and prototype solutions in Snowflake and AWS that help business teams answer complex questions
• Provide input on data management best practices to ensure the company’s data ecosystem is robust
• Collaborate with technical and non-technical counterparts to understand and prioritize projects
• Participate in design reviews and code reviews with other engineers

Senior Data Engineer - Tech Lead (Remote or Hybrid Available) 

Business Development Rep

• As a Business Development Executive (BDE) within Prime Line’s Global Sourcing team, you’ll be at the forefront of delivering custom-made promotional products sourced from around the world.
• This team specializes in creating tailored solutions that meet unique customer needs, leveraging global partnerships and agile sourcing strategies.
• In this role, you’ll drive revenue growth and optimize gross margin across your assigned territory.
• You’ll cultivate lasting customer relationships through creativity, responsiveness, and exceptional service.
• From initial concept to final delivery, you’ll own the customer experience, managing orders, aligning expectations, and ensuring satisfaction every step of the way.
• WHAT WE WILL DO includes the following responsibilities: Consistently meet or exceed sales targets and margin goals set by leadership; Build and nurture strong, trust-based relationships with customers; Engage in proactive sales outreach, including outbound calls, virtual meetings, and in-person visits; Win new business by identifying opportunities, presenting compelling solutions, and closing deals; Follow up with urgency and persistence to convert leads into sales; Collaborate cross-functionally with Prime Line’s inside sales, field reps, and internal teams to support customer success; Offer creative product ideas and sourcing strategies tailored to customer needs; Work closely with our China-based buying office to streamline sourcing and production; Leverage global supplier networks to deliver high-quality, cost-effective solutions; Travel to trade shows, customer offices or team meetings; Physical Demands; Working Environment; S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and are committed to providing equal opportunity for all employees and applicants.

Business Development Executive

Customer Support

• Show up on time every day, ready to work with a positive attitude
• Ability to work in a fast-paced goal-oriented department
• Manage daily ticket quota to resolve customer issues.
• Address internal and external matters in a timely manner while providing exceptional customer service.
• Identify customer's needs, clarify information, research issues, and provide solutions.
• Responsible for accurate order entry of replacement orders, credits, RAs, and return labels.
• Responsible for all customer communication via phone and email.
• Support activities for the department as needed and requested