Root Inc.

Underwriter

• Lead state filing operations- build, manage, and develop the team responsible for drafting, maintaining, and submitting Root’s rating rules, underwriting guidelines, forms, and related state-specific filing materials; set clear expectations for quality, timeliness, documentation, and market ownership.
• Drive operational excellence- establish disciplined operating rhythms, milestone plans, dependency tracking, and status visibility for filing revisions and implementations from intake through approval and launch; identify risks early and keep critical workstreams unblocked.
• Own filing submission execution- oversee the team responsible for preparation and submission of filings through online filing submission systems, ensuring filing packages are complete, internally aligned, accurately documented, and supported by appropriate state-specific context.
• Coordinate cross-functional delivery- manage across State Management, Actuarial, Product, Legal, Compliance, Underwriting, and other partner teams to ensure the right resources are engaged at the right time and accountable to shared execution timelines.
• Lead objection response operations- lead the team owning intake, triage, routing, tracking, and follow-up when Departments of Insurance issue objections; ensure responses are assigned to the appropriate subject matter experts, reviewed, and submitted within expected timeframes.
• Build state-specific filing expertise- develop and maintain the team’s practical knowledge of assigned states’ filing norms, regulatory expectations, objection patterns, implementation constraints, and approval timelines; use that expertise to inform filing strategy, sequencing, and stakeholder expectations.
• Improve documentation and controls- create frameworks, templates, quality checks, and durable documentation that improve consistency across filings, make market-specific decisions easier to audit, and allow the team to scale without losing accuracy or context.
• Develop and coach a high-performing team- hire, coach, prioritize, and provide feedback to team members; identify skill gaps, create development plans, and build the team’s capability in insurance documentation, regulatory process, operational rigor, and cross-functional communication.
• Communicate with clarity- translate complex filing status, risks, dependencies, and regulatory issues into concise updates for senior leaders and cross-functional partners, enabling timely decisions and effective tradeoffs across competing priorities.

Senior Manager, Underwriting

Data Analyst

• Design and maintain scalable dashboards and performance reporting to measure partner health, funnel performance, and portfolio economics and drive action.
• Support analytical workstreams for partner diligence, onboarding, and optimization — including forecasting and ROI modeling.
• Build frameworks to evaluate partner economics versus expectations.
• Partner with Product, Business Development, and Marketing to evaluate new opportunities, test hypotheses, and guide investment decisions.
• Design and execute experiments (A/B or quasi-experimental) to assess and improve partner conversion funnels.
• Collaborate with data engineering to enhance data pipelines and ensure accurate, reliable partner reporting.
• Translate technical insights into clear, actionable recommendations for stakeholders.

Senior Data Analyst, Partner Analytics

Business Development Rep

• Make outbound calls to independent agencies across the Root footprint with the goal of securing an appointment with them
• Manage the onboarding process for each appointment application
• Partner with the business to target key growth markets in the agency channel
• Host regular product training for new and existing appointed agents
• Conduct monthly/quarterly business reviews as needed with agency partners that drive new writings, premium and profit goals
• Drive agent engagement through continued agent education and experience enhancements
• Provide in-depth knowledge of Root’s underwriting and business appetite to agency partners
• Collaborate with internal and external business partners to drive product adoption and improvements
• Gather, classify, and analyze agent feedback for continuous improvements
• Participate in the development, maintenance, and consistent application of standard processes across agency onboarding
• Provide input for continuous development of department guidelines and best practices
• Leverage analytical business functions, including engineering, analytics, and product teams, to identify trends and opportunities to achieve favorable results
• Use independent discretion and judgment to consistently review business areas of opportunity
• Recommend viable solutions and alternatives to identified opportunities

Business Development Representative

• Lead, coach, and develop a team of Business Development Representatives responsible for agency outreach, appointment setting, and onboarding
• Establish team goals, performance metrics, and accountability standards aligned with company growth objectives
• Oversee outbound agency acquisition strategies, including call campaigns and market targeting
• Ensure a seamless and efficient onboarding experience for newly appointed agencies
• Partner with Business Development, Sales, Product, and Analytics teams to refine go-to-market strategies and improve conversion rates
• Monitor team performance, analyze key metrics, and identify opportunities to improve productivity and outcomes
• Drive consistency in messaging, training delivery, and agency engagement practices across the team
• Support the execution of agency training programs and business reviews led by the team
• Act as an escalation point for complex agency relationships and operational challenges
• Gather and synthesize market and agent feedback to inform product, underwriting, and experience improvements
• Develop and implement scalable processes, playbooks, and best practices for agency acquisition and onboarding
• Leverage data and insights to optimize territory planning, outreach strategies, and partner performance
• Foster a culture of accountability, collaboration, and continuous improvement

Business Development Manager

Manager

• Lead multiple teams within the First-Party Medical Unit in the claims organization
• Establish processes to drive technical claim handling
• Measure, evaluate and communicate individual and team performance results
• Provide leadership across geographically dispersed teams

Senior Manager, First Party Medical

• Lead and develop a team of analysts focused on our strategic partnerships channels
• Translate ambiguous business questions into analytical frameworks, experiments, and models — including forecasting and ROI modeling
• Partner with Business Development, Engineering, and Product to evaluate, onboard, and optimize partner relationships
• Build and maintain scalable dashboards and reporting infrastructure to measure partner performance and economics
• Conduct cohort, funnel, and retention analyses of actuals versus forecasts to diagnose partner effectiveness
• Own testing and measurement frameworks for partner pilots and growth initiatives
• Serve as the analytics “voice of truth” in cross-functional partner strategy discussions

Analytics Manager

Insurance

• Drive domain strategy - identify and frame complex functional and market problems across multiple states; evaluate strategic options with empirical evidence where possible; make high-quality tradeoff decisions across teams in support of profitable growth and long-term business outcomes
• Set and optimize market performance - proactively review state performance across a wide range of measures, design frameworks for analyzing market-specific problems, specify objective criteria for product and rate changes, and translate findings into meaningful pricing, underwriting, and product recommendations
• Lead cross-functional execution - plan roadmaps and milestones for initiatives that intersect with multiple teams; keep overlapping workstreams unblocked; communicate status, risks, and decision points clearly to stakeholders and senior leaders
• Advance regulatory strategy - use statutes, regulations, competitor filings, industry sources, prior experience, and legal partnership to identify compliance and product needs; write comprehensive product requirements and meaningfully contribute to filing strategy and objection responses
• Build external and internal alignment - effectively manage relationships with Departments of Insurance and other external stakeholders while leveraging relationships across Root to drive action, alignment, and better strategic decisions

Senior Insurance State Manager

Customer Success Manager

• Serve as the primary technical owner of Root's Braze platform, including architecture, configuration, governance, administration, and optimization.
• Lead the strategic migration and consolidation of customer communications from multiple internal systems and ownership groups into Root's centralized CRM ecosystem.
• Translate complex operational, servicing, product, and lifecycle communications into scalable, brand-aligned journeys within Braze and related marketing technologies.
• Design, build, launch, monitor, and optimize customer engagement programs across email, SMS, push, in-app messaging, and emerging channels.
• Design and execute customer journeys that support acquisition, remarketing, retention, servicing, and re-engagement initiatives.
• Develop audience segmentation strategies and activation frameworks to improve targeting, engagement, conversion, and customer experience outcomes.
• Lead experimentation efforts across messaging, creative, audience selection, timing, channel mix, personalization, and customer journey design.
• Collaborate with Analytics and Data Science teams to measure campaign effectiveness, evaluate incrementality, and identify optimization opportunities.
• Own Root's email deliverability strategy, including IP reputation management, domain health, authentication protocols, sender reputation monitoring, warming strategies, and inbox placement optimization and suppression frameworks.
• Partner with Marketing, Product, Operations, Engineering, Brand, and Creative teams to operationalize customer communications while ensuring Root's evolving brand identity is consistently and effectively represented across all customer communication channels.
• Partner with Engineering teams to implement and maintain customer events, integrations, data feeds, automated workflows, and technical requirements that support CRM programs and customer journey orchestration.
• Monitor, report to the Executive Leadership Team, and optimize email, SMS, and customer engagement performance metrics; develop reporting frameworks and executive-level dashboards that provide visibility into communication health and business impact.
• Troubleshoot platform, campaign, and deliverability issues to ensure reliable execution and performance.
• Stay current on emerging trends, technologies, and best practices in email, SMS, lifecycle marketing, deliverability, accessibility, customer engagement, AI-enabled capabilities, and marketing technology, translating those insights into measurable improvements.

Marketing CRM Lead

Financial Planning and Analysis

• Serve as the dedicated FP&A partner for leaders across Engineering, Product, Quantitative and Decision Sciences, and Business Development, building trusted relationships and providing financial guidance that supports business decision-making.
• Lead financial planning, forecasting, reporting, and variance analysis for supported departments, ensuring leaders have timely visibility into financial performance, risks, opportunities, and key business drivers.
• Partner with department leaders to translate business priorities into financial plans, resource allocation recommendations, and measurable operating targets.
• Act as the primary finance contact for acquisition spend management, including tracking spend performance, monitoring LTV/CAC trends, and partnering with business leaders to evaluate acquisition efficiency and investment effectiveness.
• Develop and maintain financial models that support departmental forecasting, acquisition spend analysis, headcount planning, vendor and investment decisions, and long-term strategic planning.
• Support the governance and enhancement of the FP&A teams Enterprise Performance Management tool (Anaplan)
• Deliver clear, actionable insights on budget performance, forecast changes, and operational trends, helping leaders understand the “why” behind financial results and determine appropriate next steps.
• Support annual planning by analyzing proposed investments, business strategy initiatives, and resource allocation options, with a focus on financial impact, scalability, and alignment to company priorities.
• Conduct ad hoc analyses to evaluate strategic initiatives, operating tradeoffs, growth opportunities, and performance improvement opportunities across the Product Delivery organization.
• Prepare financial reporting and executive-ready materials that communicate performance, risks, opportunities, and recommendations with clarity and precision.
• Help improve FP&A processes, reporting tools, and planning practices to increase financial discipline, forecast accuracy, and business partner effectiveness.

Senior Financial Analyst

Adjuster

• Delivers an industry-leading claim experience for all policyholders and claimants
• Negotiates and settles total loss situations with policyholders and claimants
• Prepares salvage vehicles for auction and oversees the end-to-end salvage process
• Consistently makes prompt and courteous contact with every claim customer
• Maintains and updates a diary/schedule for each claim in the adjuster’s pending
• Responds to claim correspondence in a timely fashion with very high quality
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Total Loss Adjuster

Data Engineer

• Partner with Finance, Product, Data Science, Analytics, and experts in the Insurance group to set the strategy for the quarters to come.
• Identify and socialize important technical initiatives that increase the effectiveness of our products, systems, and teams.
• Coach and guide engineers on your team in planning experiments and projects that align with our strategic objectives.
• Contribute code each development cycle to advance the impact of the team.
• Lead by example in incident response ensuring we take action to continuously improve the resiliency of our systems.
• Coordinate with Staff Engineers across the organization to establish and evangelize standards and best practices.

Staff Data Engineer – Financial Data Operations

Client Services Representative

• Analyze complex legal factual issues while conducting extensive and well reasoned legal research.
• Independently develop and present defense strategies on behalf of clients for auto and general liability cases from inception through trial;
• Handle all aspects of case management, discovery, trial preparation from inception through resolution.
• Prepare pleadings, written discovery, motions and briefs in support of defense strategies.
• Provide effective and timely information, legal advice, and other services.
• Communicate with the court, witnesses, opposing counsel, and co-counsel with professional diplomacy and discretion.
• Participate in claims file reviews;
• Provide advice and training to the claim partners and clients.
• Work closely with the claim department to ensure legal compliance, mitigate risk, and negotiate settlements.
• Stay current on Texas Insurance Laws, advising internal teams, and independently participate in mediation, depositions, arbitration, trials, and settlement discussions to protect the company’s interests.
• Attend continuing legal education seminars in order to maintain a high level of professional expertise.
• Integrate legal support staff into the case handling process;
• Create and maintain software documentation.

Client Legal Services Attorney

• Lead the successful delivery of client and insurance product implementations by building and leading high-performing delivery teams
• Actively support the teams, remove obstacles, and resolve complex challenges
• Report to the Head of Business Operations with the Projects Team Lead and the Solutions Engineering Team Lead reporting directly to you
• Manage delivery scope commercially and ensure accurate invoicing and utilisation data
• Ensure clients receive appropriate training and are fully prepared for launch and product changes
• Maintain transparency around progress, dependencies, risks, and delivery timelines.
• Collaborate closely with the Head of Business Operations to maintain services profitability.

Technical Projects Delivery Manager

Support Engineer

• Investigate and resolve escalated technical tickets at code, configuration, and integration level
• Diagnose root causes accurately and implement fixes that fully resolve the issue
• Manage your own ticket queue ensuring ownership and clear status updates
• Use AI to accelerate investigation and root cause analysis
• Support in scoping and delivering Change Requests to production standard
• Communicate the status and resolution of issues clearly to non-technical stakeholders
• Document fixes, patterns, and workarounds to retain institutional knowledge