Research Operations Specialist II

Root Inc.

Research Operations Specialist coordinating UX studies, participant logistics, and insight repositories for Root, an insurtech transforming car insurance. Improving research workflows and customer insight reuse.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $112,200 - $139,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing research operations, including participant logistics, documentation, and insight distribution. Proficient in utilizing AI-enabled tools to enhance research efficiency and quality.

Highest-signal resume keywords

UX Research SupportResearch Operations ManagementParticipant Recruiting LogisticsAI-Enabled Research ToolsDocumentation and Insight Distribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research OperationsParticipant Experience ManagementStudy SetupNote-TakingSynthesis SupportDocumentation StandardsResearch TrackingConsent ManagementData Quality MonitoringResearch Insight Packaging

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsCollaboration SkillsAdaptability

Tools & Technologies

Research ToolsAI-Enabled ToolsDocumentation SoftwareResearch RepositoriesScheduling Tools

Industry Keywords

Customer ResearchResearch MechanicsParticipant HandlingOperational OversightResearch Triage

About the role

Key responsibilities & impact

Facilitate research team operating rhythms, including sprint planning, daily scrums, sprint reviews, and retrospectives
Manage research intake and triage, including capturing, clarifying, routing, prioritizing, and tracking requests
Maintain visibility into active, upcoming, and backlogged research work
Provide operational oversight for always-on research programs
Monitor participation, data quality, operational issues, and follow-up needs, escalating risks or decisions when needed
Manage participant recruiting logistics, scheduling, communications, consent tracking, incentives, and participant experience
Draft and manage screeners, outreach language, scheduling communications, and participant instructions
Provide live study support, including session setup, note-taking, recording checks, observer coordination, and artifact cleanup
Oversee study closeout, including participant follow-up, incentive fulfillment, vendor wrap-up, consent records, artifacts, and documentation
Coordinate with Legal, Compliance, Security, Finance, Procurement, and other partners on research tools, vendors, privacy, consent, incentives, and participant handling
Turn individual studies into durable knowledge assets such as insight libraries, journey documentation, customer segment summaries, and recurring themes
Own and improve the research repository, including tagging, templates, naming conventions, permissions, documentation standards, and artifact hygiene
Maintain templates, playbooks, process documentation, research trackers, readout formats, and reusable research materials
Help teams find existing customer evidence before starting duplicative research

Requirements

What you’ll need

At least 2 years of experience supporting UX research, customer research, research operations, or a closely related function
Knowledge of modern research operations
Understanding of AI-enabled tools for research speed, consistency, note-taking, documentation, repository management, and access to customer insights
Ability to manage recruiting logistics, study schedules, participant communication, incentives, documentation, and follow-through
Understanding of high-quality customer research mechanics, including study setup, screeners, consent, participant experience, note-taking, synthesis support, documentation, and research tools
Ability to organize, package, and distribute research insights
Ability to improve repeatability and process navigation pragmatically
Comfort working in a growing practice where systems are still forming
Must be able to participate in virtual interviews on camera

Benefits

Comp & perks

Eligible for competitive bonus
Equity offering
Work from whatever location works best across the US
Reasonable accommodation throughout the hiring process