Ricoh UK

Administration

• Answer incoming customer calls to address issues, requests, or concerns in a professional manner;
• Make outbound calls to provide customers with feedback/resolutions;
• Create a ticket in the CRS system to capture the customer's voice and handle any customer requests;
• Perform research using Ricoh systems (Baan, Lotus Notes, DT Search, UCM, SFDC) to provide a resolution to the customer or to gather information for resolution and prompt communication with customers;
• Appropriately assign the CRS ticket to the correct person/department/domain;
• Offer service options to ensure Ricoh retains the account;
• Maintain data integrity in the CRS system;
• Improve retention of existing customers by increasing customer loyalty through welcome calls and distribution of customer satisfaction surveys;
• Participate in monthly/quarterly management council meetings;
• Create and generate qualified sales leads when a customer is looking to upgrade their current equipment, a new customer is seeking equipment, or an existing customer is considering leaving Ricoh;

Customer Administrator

Financial Planning and Analysis

• Participate in projects focused on analyzing and improving business and financial performance.
• Provide financial consulting support to business units in achieving their strategic and operational goals.
• Assist with forecasting and planning activities on a monthly, quarterly, and annual basis at the business unit level.
• Support the development and execution of RICOH’s strategic initiatives and operating plans.
• Identify opportunities to improve accounting and finance processes, as well as data quality, through ongoing analysis.
• Maintain strict confidentiality of sensitive and proprietary information, while interacting professionally and effectively with a diverse range of internal and external stakeholders.
• Perform additional duties as assigned.

Financial Solutions Analyst I

Account Manager

• Execute Business Development
• Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share
• Solve critical business challenges for the customer -- those known and uncovered through research and questioning.
• Understand how customers are buying, not what they are buying -- focusing on their needs, not a predetermined product or service.
• Excellent communication
• Differentiate Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
• Articulate how buying decisions can impact the customer's financial position.
• Develop and confidently deliver compelling presentations both in person and virtually

Account Manager, Target

Sales

• Manage a team of Sales Representatives servicing our Commercial accounts in Alberta to achieve branch revenue & profitability targets.
• On Board, Coach, mentor and assist in the training and development of Sales Representatives to support them in achieving their business and personal growth objectives.
• Being in the field with Sales Representatives 75% of the time meeting with customers, cold calling and activity management.
• Managing a team of Sales Representatives to achieve monthly and annual sales quotas, complete assignments using established guidelines, procedures, and policies.
• Attending training and associated workshops to increase product/services knowledge and to stay abreast of company products, services and pricing as well as familiarity with competitor products, services and pricing.
• Provide leadership, direct activities and communicates strategic direction to the area Sales organization.
• Ensure the customer understands Ricoh's strategic direction.
• Provide leadership with Corporate Social Responsibility initiatives linked to the defined marketplace.

Sales Manager

• Receive sales orders from Sales Reps:
• As raw data needing consolidation and entry into the sales order system, or
• As work‑in‑process orders already partially entered.
• Evaluate order factors that determine revenue and cost, including pricing, lease rates, vendor credits, promotions, and sales compensation.
• Verify accuracy of product information and pricing based on published price structures and customer contracts.
• Ensure all supporting documentation is complete and accurate.
• Complete sales orders per Ricoh policies and quality requirements.
• Follow up on order modifications to ensure billing accuracy.
• Maximize order processing efficiency to meet delivery and invoicing cycle time requirements.
• Review leasing program results and ensure document accuracy with Sales.
• Provide order status updates to Sales; run and reconcile Order Management reports.
• Maintain expert knowledge of customer accounts and order types.
• Facilitate resolution of issues related to sales orders once assigned to Order Management.
• May coordinate workflow and paperwork for Associates and Specialists.
• Maintain excellent customer service for internal and external stakeholders.
• Manage Oracle‑booked orders, including monitoring progress through delivery, invoicing, funding, and forecasting accuracy.
• Ensure orders progress without delays to minimize preventable month‑to‑month order roll.
• Collaborate effectively with Sales, Supply Chain, Service Operations, and Finance.
• Run, reconcile, and format Order Management reports.
• Utilize advanced Microsoft Office skills, especially Excel and PowerPoint.
• Execute effectively against targeted KPIs.
• Serve as central point of contact for funding questions across departments and business lines.
• Work to streamline processes to increase efficiency, effectiveness, and customer satisfaction.
• Handle complex customer and lease invoicing disputes; initiate credit memos when needed.
• Ensure transactions are billable and fundable prior to installation.
• Initiate and process lease funding for all lease deals.
• Act as liaison with third‑party leasing companies to resolve issues and ensure timely funding.
• Assist with training new employees.
• Support team members with large or complex orders.
• Perform other duties as assigned.

Order Support Administrator

• New business prospecting and development, including cold calling, scheduling and conducting client introductions, and face to face client meetings.
• Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share
• Solve critical business challenges for the customer – those known and uncovered through research and questioning.
• Understand how customers are buying, not what they are buying – focusing on their needs, not a predetermined product or service.
• Differentiate Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
• Articulate how buying decisions can impact the customer's financial position.
• Develop and confidently deliver compelling presentations both in person and virtually.
• Use core sales tools / resources: CRM solutions, LinkedIn, Power BI, Hoovers, etc. to research and connect with customers and prospects to develop sales opportunities with current and potential Ricoh customers.
• Use consultative selling techniques with a focus on client value and return on investment
• Identify clients’ business initiatives and articulate the value of Ricoh services on clients’ desired business outcomes
• Independently execute strategic business development plans while coordinating with key internal stakeholders (e.g. operations, service teams, legal, support, etc.)
• Manage complex contract negotiations and serve as a liaison to the legal group and executive management team.
• Prepare and give business reviews to internal stakeholders and management team regarding progress and roadblocks to closing new customers.
• Perform other duties as assigned.

Bilingual Account Manager

• Own a defined book of key accounts and drive both retention and expansion across the portfolio.
• Manage all elements of the sales cycle, from discovery to close, across Ricoh’s entire production print offering.
• Conduct recurring Strategic Account Reviews (SARs) with customers to track performance and identify growth areas.
• Uncover net new business opportunities within existing accounts.
• Secure net new customers within assigned territory.
• Actively track opportunities and maintain up-to-date forecasting using RISE (Oracle CRM).
• Maintain awareness of print technology developments and apply insights where applicable in client engagements.

Key Account Manager

Director

• Lead end‑to‑end PMI for assigned acquisitions/partnerships in North America (primarily Tech/SW), accountable for integration outcomes, timeline, cost‑to‑achieve, and value realization.
• Own integration planning during diligence: build the integration thesis (scope, approach, operating model impacts), identify Day‑1 requirements, estimate integration effort/costs, and stress‑test synergy assumptions with functional leaders and Finance.
• Stand up integration governance: steering committee cadence, workstream charters, decision rights, escalation paths, and disciplined program management (integrated plan, RAID log, dependency and change control).
• Drive Day‑1 readiness and Day‑100 execution to ensure business continuity, customer protection, and minimal disruption to field, service, and customer success operations.
• Lead cross‑functional workstreams (e.g., Commercial/Sales, Service & Delivery/Customer Success, Operations, Finance, HR, IT, Legal/Compliance, Procurement), with clear deliverables, owners, and milestones; remove blockers and secure timely decisions.
• For Tech/SW deals, coordinate product, engineering, and IT integration considerations (e.g., platform/architecture alignment, tooling, SDLC, support model, data flows) and ensure required controls (security, privacy, compliance) are incorporated into the plan.
• Partner with Finance to translate deal models into measurable initiatives with baselines/targets; track synergies and integration costs, report performance vs. plan, and drive corrective actions when variance occurs.
• Develop integration communications and change plans (stakeholder mapping, leadership alignment, operating rhythm, culture considerations) to enable adoption and retention of key talent.
• Provide executive‑ready updates and decision briefs for RNA leadership, including progress dashboards, key risks, and recommended trade‑offs.
• Institutionalize best practices for RNA PMI: refine playbooks, templates, and lessons learned; coach workstream leads and strengthen integration capability over time.

Director, Post-Merger Integration RNA

• Working closely with Management teams, provides financial operations analysis for projects, strategic planning and implementation of operational and financial improvements for customer accounts.
• Financial analysis and reporting.
• Deal pricing audit/review.
• Profit sharing financial review.
• Expense oversight and tracking revenue/cost forecasting and reconciliation.
• Primary contact for billing and reporting.
• Work with accounting department as needed.
• Support customer process change analyst team in project analysis.
• Invoice and vendor analysis experience.
• Assists in forecasting and planning on a monthly, quarterly and annual basis for scope of customer project.
• Assists in the development & implementation of RICOH's strategic initiatives & operating plans.

Associate Analyst, Financial MS

Account Executive

• Responsible for spearheading RICOH's penetration and expansion in assigned geographic territory and accounts, through the development of a targeted customer strategy that includes customer segmentation, customer awareness activities and establishing a customer relationship.
• Win new business by aligning customer's business goals and objectives with Ricoh's Solutions portfolio including both hardware and services.
• Develop strategies to penetrate ZBA (zero base account) opportunities, including reference selling.
• Manages, protects and develops territory base by analyzing and developing solutions for new and existing customer business communication requirements. Supports strategies, products, and equipment within assigned territory.
• Acquires and grows client base by selling incremental solutions and services within their new base accounts.
• Meet or exceeds gross profit expectations within assigned territory.
• Prepares and presents benchmark demonstrations, proposals, and value propositions within account assignment, utilizing product and/or technical resources as needed.
• Retains and grows current client base by selling incremental solutions and services within their base accounts, and through customer satisfaction.
• As Account Manager, takes ownership for the resolution of any ongoing issues within an account within their assignment, utilizing the necessary local, regional and national resources needed.
• Maintains records of all account activity within Ricoh provided sales database and CRM tool. Serves as first line of contact with client in the creation and maintenance of accurate paperwork on each sale.
• Performs other duties as assigned.

Production Print Sales Executive

• Lead software development efforts for large-scale, complex web technology and data-processing initiatives
• Deliver projects on time, within budget, and aligned with targeted business outcomes
• Partner with process owners, functional leaders, and cross-functional teams to analyze data, improve business processes, and drive operational efficiency
• Provide subject-matter expertise in supply chain processes and systems
• Drive the successful execution of complex business initiatives and programs
• Manage cross-enterprise initiatives and ensure alignment with organizational goals
• Identify and analyze business needs; recommend operational and process improvements
• Enhance reporting tools through standardization, best practices, and technology improvements
• Design and implement efficient information-sharing and reporting processes.

Senior Analyst, Strategic Planning

Full-stack Engineer

• Provide architectural oversight for AWS workloads and services.
• Ensure cost governance and optimize platform investments.
• Collaborate on internal infrastructure and customer-facing digital services.
• Maintain long-term optimization and operational risk reduction for Ricoh’s cloud platform.

Principal Engineer, Cloud

Operations

• This position is directly responsible for execution and management of all managed service operations for Area site locations within assigned territory.
• Maintain operational strategy and contractual compliance to ensure consistency in site level performance and service excellence standards.
• Initiates, organizes, and leads the charge on account expansion/renewals.
• Promotes effective use of internal recruiting and selection process to attract and hire talent.
• Establishes goals, clarifies roles and responsibilities, and holds work group members accountable.
• Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
• Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions.

Field Manager – Operations

Project Manager

• Provide leadership for cross‑functional initiatives, planning and executing delivery from kickoff through close while ensuring disciplined management of scope, schedule, quality, governance, change control, and successful achievement of project objectives and deliverables.
• Lead operational readiness and continuity programs, shaping priorities, supporting planning cycles, and ensuring asset lifecycle, dependencies, and risk considerations are addressed to support organizational resilience.
• Deliver executive‑level, decision‑oriented communication and insights, including clear status updates, dashboards, and recommendations; proactively manage risks, issues, dependencies, trade‑offs, ensuring analysis is validated and recommendations are actionable.
• Apply strong business and organizational acumen to independently assess operational, technical, and process issues, validate assumptions and data; and advise leadership on pragmatic, scalable solutions that reduce risk and strengthen long‑term operational health.
• Partner with internal and external stakeholders to improve tools, workflows, and supplier‑facing processes, actively contributing expertise to solution design and validation driving consistency, efficiency and operational maturity.
• Coordinate with EHS, facilities, and other partners to support site operations, including safety‑related considerations, incident follow‑up, and operational risk reporting.
• Lead structured root‑cause analysis and continuous improvement efforts to strengthen processes and embed learnings.
• Establish and maintain strong relationships to support smooth operational execution, effectively influencing across organizational boundaries in both in‑person and virtual environments.
• Develop and maintain business process documentation (procedures, narratives, diagrams, flowcharts) to strengthen policies, controls, and operational clarity.
• Prepare and deliver audience‑specific communications that clearly convey complex concepts including impacts, data analytics, and recommendations.

Project Manager – Operations

• Execute, oversee, and continuously improve managed services operations within the assigned territory.
• Ensure operational excellence, contractual compliance, team development, customer satisfaction, and financial performance across area site locations.
• Lead account expansion and renewal initiatives as a key member of Area Operations leadership team.
• Promote effective use of internal recruiting processes to attract and hire talent.
• Identify training and development needs and assign work, training, and development activities to enhance team capability and satisfaction.
• Manage Managed Services employees and oversee FSR performance.