Customer Administrator

Ricoh UK

Customer Administrator at Ricoh engaging with clients, assessing their needs and providing solutions. Responsible for customer communications and improving retention strategies.

Posted 6/4/2026full-time🇨🇦 CanadaMid-LevelSenior💰 CA$36,600 - CA$45,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Answer incoming customer calls to address issues, requests, or concerns in a professional manner;
Make outbound calls to provide customers with feedback/resolutions;
Create a ticket in the CRS system to capture the customer's voice and handle any customer requests;
Perform research using Ricoh systems (Baan, Lotus Notes, DT Search, UCM, SFDC) to provide a resolution to the customer or to gather information for resolution and prompt communication with customers;
Appropriately assign the CRS ticket to the correct person/department/domain;
Offer service options to ensure Ricoh retains the account;
Maintain data integrity in the CRS system;
Improve retention of existing customers by increasing customer loyalty through welcome calls and distribution of customer satisfaction surveys;
Participate in monthly/quarterly management council meetings;
Create and generate qualified sales leads when a customer is looking to upgrade their current equipment, a new customer is seeking equipment, or an existing customer is considering leaving Ricoh;

Requirements

What you’ll need

High school diploma; post-secondary education preferred
Minimum of three years' experience in a call center environment
Industry knowledge is an asset
Experience in customer retention is an asset
Excellent verbal and written communication skills, with effective listening abilities
Customer-focused with strong negotiation and problem-solving skills
Effective time management skills
Attention to detail
Advanced proficiency with MS Office applications

Benefits

Comp & perks

Choose health, dental, life and disability coverage that meets your needs.
Support your financial security with Ricoh Canada’s pension plan, including company matching contributions.
Expand your knowledge through tuition assistance programs for team members.
Enjoy paid annual vacation and statutory holidays.
Access a range of additional benefits to support your health, well-being, and ongoing personal and professional development.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer retentionticketing systemdata integritysales lead generationproblem-solvingnegotiationtime managementattention to detailMS Office

Soft Skills

verbal communicationwritten communicationeffective listeningcustomer-focused