Bilingual Account Manager

Ricoh UK

Account Manager solving critical business challenges and building customer relationships at Ricoh. Focused on aligning solutions to customer goals through consultative selling techniques.

Posted 5/26/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$70,000 - CA$85,000 per yearWebsite

About the role

Key responsibilities & impact

New business prospecting and development, including cold calling, scheduling and conducting client introductions, and face to face client meetings.
Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share
Solve critical business challenges for the customer – those known and uncovered through research and questioning.
Understand how customers are buying, not what they are buying – focusing on their needs, not a predetermined product or service.
Differentiate Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
Articulate how buying decisions can impact the customer's financial position.
Develop and confidently deliver compelling presentations both in person and virtually.
Use core sales tools / resources: CRM solutions, LinkedIn, Power BI, Hoovers, etc. to research and connect with customers and prospects to develop sales opportunities with current and potential Ricoh customers.
Use consultative selling techniques with a focus on client value and return on investment
Identify clients’ business initiatives and articulate the value of Ricoh services on clients’ desired business outcomes
Independently execute strategic business development plans while coordinating with key internal stakeholders (e.g. operations, service teams, legal, support, etc.)
Manage complex contract negotiations and serve as a liaison to the legal group and executive management team.
Prepare and give business reviews to internal stakeholders and management team regarding progress and roadblocks to closing new customers.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor's Degree or equivalent experience required
5+ years of sales experience in a B2B environment, IT or consultative selling environment
Experience in IT and/or Software services environment preferred
Understanding of document workflow solutions and processes preferred
Strong business acumen including financial analysis of proposals and foundational knowledge of P&L components
Ability to research and analyze customers to enable appropriate business conversations across the account
Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail
Preferred experience selling digitization and automation as well as SaaS, PaaS, IT Services

Benefits

Comp & perks

Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B salesconsultative sellingfinancial analysiscontract negotiationbusiness developmentdigital transformationdocument workflow solutionsSaaSPaaSIT services

Soft Skills

communicationpresentation skillsclient relationship managementstrategic thinkingattention to detailproblem-solvingresearch and analysisstakeholder coordinationstorytellingvalue articulation

Certifications

Bachelor's Degree