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About the role
Key responsibilities & impact- Execute, oversee, and continuously improve managed services operations within the assigned territory.
- Ensure operational excellence, contractual compliance, team development, customer satisfaction, and financial performance across area site locations.
- Lead account expansion and renewal initiatives as a key member of Area Operations leadership team.
- Promote effective use of internal recruiting processes to attract and hire talent.
- Identify training and development needs and assign work, training, and development activities to enhance team capability and satisfaction.
- Manage Managed Services employees and oversee FSR performance.
Requirements
What you’ll need- College degree preferred.
- 5–7 years of multi–site operations management experience with direct client interaction in facilities management or related outsourcing industry.
- Successful completion of all Site Manager–level training (for internal candidates).
- Valid driver’s license and required auto–insurance coverage per Ricoh policy.
Benefits
Comp & perks- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementcontractual complianceteam developmentcustomer satisfactionfinancial performanceaccount expansionrenewal initiativesrecruiting processestraining and developmentperformance management
Soft Skills
leadershipinterpersonal skillsorganizational skillscommunication skillsteam capability enhancementclient interactionemployee managementproblem-solvingstrategic planningtalent attraction
Certifications
Site Manager-level trainingvalid driver’s licenseauto insurance coverage
