Riachuelo

Customer Success Manager

• Garantir a operação ponta a ponta de campanhas e jornadas de CRM (recorrentes e pontuais), assegurando prazos, SLAs e qualidade;
• Priorizar, organizar e distribuir as demandas dentro do time;
• Conduzir a execução de novas estratégias, testes A/B, réguas e otimizações;
• Influenciar as decisões de negócios com o olhar operacional e técnico;
• Atuar como ponte entre estratégia × operação, traduzindo diretrizes em execução precisa;
• Monitorar status da operação, antecipar riscos, reduzir retrabalhos e evitar incidentes;
• Fazer a gestão do orçamento de disparos, garantindo uso eficiente e saudável;
• Implementar melhorias contínuas em fluxos, checklists, governança e documentação;
• Manter e evoluir processos internos como formulários de briefing, padrões de entrega e controles operacionais.

Coordenador de CRM

Manager

• This professional will be the media team's spokesperson within Marketing, responsible for managing, designing, implementing, and optimizing online and offline media strategies with a focus on measurable results and growing brand awareness.
• Full-funnel strategies: Lead, together with the agency, effective branding strategies, monitor results, and develop insights and learnings from all media campaigns. Establish methodologies that deliver precise audience and channel strategies in collaboration with the BI and Data Science teams;
• Technical knowledge: Expertise in the main concepts, fundamentals, and media operations, leading the team and partners with agility and technical know-how in both branding and performance media;
• Budget and resource optimization: Manage the branding campaign budget, ensuring efficient allocation of resources to maximize the impact of media initiatives;
• Agency and partner management: Manage relationships with media agencies, coordinating campaign execution strategically and aligned with business objectives, and work with a team of analysts to ensure high-quality result delivery;
• Collaboration and influence: Work closely with other teams within Marketing, building media expertise in related areas and representing the department's interests in meetings with teams such as Creative and Planning;
• Monitoring market innovations: Stay up to date with the latest trends and innovations in digital and offline media, with special attention to new platforms and performance analysis tools;
• Embedding a creative mindset: Ensure plans are executed in ways that creatively differentiate Riachuelo in the fashion market, positioning the brand as a reference among market players;
• Management: Supervise the media and BI teams, guiding them toward maximum effectiveness while ensuring a healthy, functional, and organized environment.

Digital and Offline Media Manager – Temporary

Frontend Engineer

• Develop and evolve end-to-end features, working autonomously on the frontend (React) and backend (Node.js).
• Design, implement and maintain GraphQL APIs, ensuring scalability, performance, and alignment with product needs.
• Consistently participate in the definition and evolution of schemas, queries, mutations, and resolvers, following best practices and considering impact on the ecosystem.
• Occasionally work with REST APIs, especially for maintenance, legacy integrations, or specific requirements.
• Ensure efficient integration between frontend, backend, and database, focusing on quality, security, and performance.
• Build reusable, responsive, and high-performance interfaces with attention to user experience and maintainability.
• Identify, fix, and prevent bugs, and propose continuous improvements in performance, stability, and observability.
• Actively participate in code reviews, contributing to code quality and the team's technical growth.
• Take part in agile rituals, contributing to technical estimates, refinement sessions, and planning.
• Collaborate closely with Product, UX, and QA to translate business requirements into robust technical solutions.
• Support technical decisions, impact analysis, and the definition of approaches for more complex requests.

Senior Full Stack Developer – React/Node

Security Engineer

• Define and evolve security architecture in cloud environments (multi-cloud or hybrid).
• Design secure solutions on providers such as AWS, Azure and/or Google Cloud Platform (GCP).
• Establish security standards, frameworks and best practices (IAM, encryption, network segmentation, etc.).
• Support engineering and development teams in implementing secure solutions (DevSecOps).
• Conduct risk assessments, threat modeling and architecture reviews.
• Ensure compliance with standards and frameworks (ISO 27001, NIST, CIS, LGPD, among others).
• Define and oversee identity and access management strategies (IAM, PAM, SSO, MFA).
• Implement and oversee controls such as WAF, CASB, SIEM, EDR/XDR and CSPM.
• Support internal and external audits related to information security.

Cloud Security Architect

Recruitment

• Lead the R&S (Recruitment & Selection) transformation roadmap using Scrum or Kanban methodologies, ensuring incremental value deliveries to internal stakeholders.
• Act as a Change Management agent, designing communication and training plans to ensure adoption of new technologies and work methods by the recruiting team.
• Map and diagnose the candidate journey and the hiring manager journey, identifying friction points and applying Lean principles to eliminate operational waste.
• Optimize the conversion funnel, ensuring process flow directly contributes to reduced Time-to-Hire and improved Candidate Experience Score.
• Implement and customize Generative AI solutions to automate screening, create job profiles, and deliver personalized candidate communications.
• Develop intelligent workflows using low-code/no-code tools and API integrations to connect the ATS with other layers of the HR ecosystem.
• Establish Data Governance protocols in compliance with LGPD (Brazilian Data Protection Law), ensuring information security across all automation touchpoints.
• Audit processes and algorithms to identify and remove bias, ensuring AI acts as an ally for diversity and inclusion rather than a replicator of prejudice.

Innovation Architect – Recruitment & Selection, Projects, Processes, AI

Ecommerce

• Act as the category focal point, consolidating and ensuring the accuracy of results (revenue, margin and key KPIs) across channels;
• Build, track and review forecasts and overall targets, ensuring alignment between planning and execution;
• Consolidate and validate figures, identifying variances between actuals and plan and proposing corrective actions;
• Consolidate and cross-reference information from different sources (commercial, inventory, channels) to build a single view of the business;
• Analyze sales performance with a critical perspective on opportunities and risks;
• Monitor and support the rollout of targets by channel/category, ensuring consistency with the overall plan;
• Identify commercial and operational opportunities from quantitative data and qualitative inputs;
• Structure and improve planning and forecasting models to increase predictability and accuracy;
• Prepare executive materials and management reports, owning the narrative of the category's results.

Senior Commercial Planning Analyst – E-commerce

Product Marketing

• Act strategically to monitor the customer journey end-to-end — from acquisition via digital campaigns through product engagement and retention.
• Analyze the full funnel, identify optimization opportunities, generate data-driven insights and collaborate with media and product teams.
• Track key metrics from campaign sources through in-product behavior.
• Identify bottlenecks and improvement opportunities at each stage of the funnel.
• Assess the volume, quality and evolution of audiences generated by campaigns.
• Consolidate data from multiple sources (media, product and conversions).
• Build dashboards and executive views for ongoing monitoring.
• Analyze trends, fluctuations and campaign impacts on funnel progression.
• Develop hypotheses and run A/B tests focused on incremental impact.
• Produce actionable insights to guide strategic decisions.
• Serve as the liaison with media and acquisition teams.
• Ensure campaigns are executed according to strategy and calendar.
• Recommend adjustments to targeting, audiences and creative/offer positioning.
• Document learnings and ensure replication of best practices.

Senior Business Analyst – Growth & GTM

Analyst

• Manage the activities required for Facilities operations, including cleaning services, procurement of back-office furniture, and maintenance of furniture in sales areas and restaurants;
• Ensure proper execution of Facilities services in stores and administrative areas;
• Monitor operational Facilities requests, ensuring service delivery within established deadlines;
• Manage contracts for outsourced services, overseeing scopes, terms, SLAs and performance indicators;
• Supervise on-site cleaning and other outsourced services to ensure quality and contractual compliance;
• Maintain relationships with suppliers and service providers, ensuring operational alignment;
• Propose improvements to processes, controls and systems related to Facilities services;
• Conduct audits, inspections and periodic site visits in stores to ensure compliance with regulations, standards and contracted scope;
• Prepare management and operational reports on the area’s results.

Junior Administrative Analyst – Facilities

• Analyze customer experience indicators (such as NPS), conducting deep-dive studies and correlations with business metrics
• Structure and lead executive forums, preparing materials and presentations focused on decision-making
• Automate data collection processes and develop Power BI dashboards for monitoring and governance of indicators
• Identify opportunities to improve the customer journey and design action plans and transformation projects
• Partner with product and project teams to support the development and evolution of digital platforms (with a focus on e-commerce)

Mid-Level Customer Experience Analyst

Procurement

• Direct support to the Product Manager, assisting with commercial activities;
• Issuing purchase orders in the system for both imported and domestic items;
• Managing the order portfolio (scheduling, QC samples);
• Supplier relationship management and follow-up, including delivery tracking and alignment of production statuses;

Purchasing Assistant – Temporary

Analytics Engineer

• Develop, maintain and evolve data pipelines for collection, ingestion, transformation, and provisioning of information in an analytical environment;
• Ensure data quality, integrity, and consistency through validations, monitoring, and handling of pipeline failures;
• Process and analyze large volumes of data using Databricks, SQL, and advanced transformation and analytical exploration techniques;
• Identify patterns, trends, and optimization opportunities from data, supporting process improvements and business outcomes;
• Develop and optimize code for automation of analytical processes and data integration;
• Work on optimizing operational processes, reducing manual tasks, and increasing efficiency and scalability of routines;
• Structure, document, and evolve data flows and processes, identifying bottlenecks, dependencies, and opportunities for continuous improvement;
• Create interactive Power BI dashboards tailored to business area needs;
• Collaborate with marketing, sales, and product teams to align metrics and objectives.

Senior Analytics Engineer, DBM

Financial Planning and Analysis

• Calculate, forecast and reconcile revenue for Midway products, including:
• Credit card;
• Personal loans;
• Insurance and assistance products;
• Work closely with business areas to support:
• Management of results;
• Alignment of expectations;
• Explanation of variances and performance;
• Develop calculators and financial models for:
• Valuation of new initiatives;
• Decision-making support;
• Actively participate in the consolidation of the company's results, ensuring quality, consistency and deadlines;
• Support recurring and ad hoc financial analyses for leadership and partner areas.

Senior Controllership Analyst – FP&A

• Support the team in daily activities
• Work on Demand Planning, maintaining a strong interface between business areas, technology, and corporate planning
• Lead the design and implementation of statistical methodologies for demand forecasting, aiming to improve accuracy, reduce stockouts and excess inventory, and integrate existing processes.

Demand Planning Manager

• Lead the Information Security strategy team responsible for the Blue Team, Red Team and SecOps.
• Responsible for ensuring proper use of resources, managing issues, dependencies and risks throughout the project lifecycle and initiatives, and ensuring compliance with methodologies, plans and budgets.
• Accountable for budget management, from defining budgets and leading negotiations with procurement, to overseeing payments and monitoring services and resources to ensure budget execution aligns with the company’s plans and guidelines.
• Manage day-to-day activities with the teams, ensuring alignment, direction and support whenever necessary.
• Lead your team members, acting as the point of support in scenarios of need, supporting them in day-to-day work and, above all, in the individual career development of each team member.
• Maintain effective interaction and communication with Tech and other business areas.

Information Security Manager – SOC

Collections

• Desenvolver e aprimorar modelos de projeção de PDD, utilizando técnicas estatísticas;
• Realizar análises de dados complexas para identificar tendências, padrões e riscos no portfólio de crédito;
• Elaborar projeções de PDD e cenários de stress, avaliando o impacto de diferentes variáveis macroeconômicas e de mercado;
• Desenvolver e manter relatórios para monitoramento da carteira de crédito e do desempenho das projeções de PDD;
• Comunicar de forma clara e concisa os resultados das análises e projeções para diferentes públicos, incluindo a alta gestão;
• Colaborar com outras áreas da empresa, como Risco de Crédito, Finanças e Tecnologia, para garantir a integração e a qualidade dos dados;
• Utilizar ferramentas de análise de dados, como SQL, Python (Databricks) e Excel, para extrair, manipular e analisar grandes volumes de dados;
• Manter-se atualizado(a) sobre as melhores práticas e regulamentações relacionadas à gestão de risco de crédito e PDD.