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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Operate the store channel funnel (approach → simulation → proposal → contracting), identifying bottlenecks and prioritizing actions based on data;
- Ensure robust product governance in the channel, aligning priorities and materials;
- Design and execute commercial campaigns with key areas (incentives, audience-targeted offers, in-store communication), monitoring performance by region/store and running short improvement cycles;
- Support pricing and terms for the channel (in partnership with profitability/credit), bringing inputs from the store floor and their impacts on conversion;
- Map the customer journey vs. action plan: identify causes of abandonment, queues and rejections and implement improvements with internal teams;
- Create support routines for low-performing stores (incubators): diagnosis, recovery plan, weekly follow-up and playbooks;
- Maintain a strong connection with regional teams (store leadership): clear communication, process/product training and structured feedback collection;
- Run improvement experiments (A/B tests on approach, scripts, materials, offers/terms), with short cycles and documented learnings;
- Build and monitor dashboards and performance rituals (daily/weekly/monthly), with views by store/region and by season/collection.
Requirements
What you’ll need- Experience analyzing and operating funnels, especially in offline channels (stores);
- Ability to identify drop-off points, rejections and bottlenecks, proposing improvements;
- Proficiency with statistical and analytical tools for generating insights;
- Advanced Excel, SQL, Databricks;
- Ability to translate data into clear, actionable narratives;
- Align priorities, materials and operational rituals with partner areas;
- Bachelor's degree in a related field.
- Differentials:
- Experience in pricing, product pricing or planning.
Benefits
Comp & perks- Health insurance;
- Dental insurance;
- Meal voucher;
- Food allowance;
- Gympass;
- Childcare assistance;
- Cultural allowance;
- Home office allowance;
- PPR - Profit Sharing Program;
- Private pension plan;
- Group life insurance;
- Educational partnerships;
- Discounts at Riachuelo.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Funnel OperationData AnalysisPerformance MonitoringPricing StrategyCustomer Journey MappingA/B TestingImprovement ImplementationCommercial Campaign DesignBottleneck IdentificationActionable Insights Generation
Soft Skills
Clear CommunicationCollaborationFeedback CollectionProcess TrainingProblem Solving
Certifications
Bachelor's Degree
