Restore Hyper Wellness

Human Resources

• Run full-cycle payroll processing in ADP Workforce Now for multi-state, hourly and salaried employees.
• Manage and maintain accurate compensation data and payroll records in compliance with federal, state, and local regulations.
• Serve as the ADP system administrator for Payroll and Compensation modules, owning configuration, audits, updates, and user support.
• Build and manage real-time compensation dashboards and analytics to support business decisions.
• Lead and support annual merit and bonus cycle administration through ADP, including eligibility setup, calculation validation, and reporting.
• Support compensation benchmarking and pay structure development using tools such as Radford, Mercer, or Salary.com.
• Ensure HR compliance with initiatives including EEO reporting, AAP (Affirmative Action Plans), and other audit or regulatory programs.
• Collaborate with Finance, Legal, and HR to ensure compliance with wage and hour laws, tax reporting, and compensation policies.
• Provide guidance during audits and ensure compliance across payroll and compensation programs.

Compensation Specialist

Program Manager

• Document project scope, goals, and deliverables in collaboration with the operations team and stakeholders.
• Develop detailed project plans, timelines, and resource allocation.
• Monitor and report on project progress, adjusting plans as necessary to meet objectives.
• Define KPIs and track performance metrics to evaluate project success.
• Drive the successful delivery of SaaS implementation and strategic business initiatives from kickoff through adoption.
• Translate business goals into actionable project plans with clear milestones, dependencies, and success metrics.
• Anticipate and mitigate risks; pivot quickly when business priorities shift.
• Champion the “why” behind each project, connecting execution to strategic outcomes.
• Integrate AI tools across the project lifecycle, from intelligent documentation and predictive analytics to automated reporting and scenario modeling to enhance team efficiency and project outcomes.
• Lead and motivate cross-functional project teams, ensuring effective collaboration and communication.
• Assign tasks and responsibilities to team members based on skill sets and project needs.
• Provide guidance, mentorship, and support to project team members.
• Facilitate discussions and decision-making processes.
• Use project management tools to map dependencies and proactively identify risks.
• Build trusted relationships with executives and cross-functional partners.
• Lead meetings and workshops with composure and presence, simplifying complexity and facilitating decisions.
• Proactively address potential project delays or issues to minimize impact.
• Identify opportunities for process improvements and implement best practices in project management.
• Continuously refine project management methodologies and tools to enhance project efficiency.

Consultant

• Support owners and managers through in-person visits, virtual meetings, emails, and phone support to guide studios toward profitability
• Develop and implement data-driven action plans to improve studio performance, focusing on raising profitability and systemwide EBITDA
• Act as the primary point of contact between the Restore Support Center and franchisees, promoting best practice sharing and operational alignment
• Conduct monthly business reviews and annual audits to measure and track studio performance and KPIs
• Ensure One Restore adoption across all studios and collaborate with corporate studio team on underperforming locations
• Gather franchisee feedback and represent the voice of the network to inform corporate decisions
• Identify and escalate recurring or critical field issues and collaborate on long-term solutions
• Develop and present reports highlighting franchise performance trends, successes, and areas requiring corporate attention
• Serve as a communication bridge to keep franchisees informed on initiatives, policies, compliance, and resources
• Guide franchisees in revenue optimization, upselling services, expanding customer bases, and improving retention
• Provide localized marketing support aligned with corporate campaigns to drive revenue
• Ensure franchisees meet operational KPIs such as conversion rates, customer satisfaction scores, member churn, utilization, and profitability margins

Franchise Business Consultant

Manager

• Lead the Restore studio in the community to create brand awareness, drive traffic, leads and membership, and overall sales
• Oversee the studio's performance, team members, KPI management, and marketing events
• Manage day-to-day studio operations with guidance of the Area Manager and develop a team in a fun, engaging, and inclusive environment
• Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll and facilities maintenance
• Execute and coordinate company marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives
• Responsible for hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks
• Manage all aspects of the employee life cycle with continuous coaching, annual performance reviews and by providing recognition to high performers
• Foster a culture of five star customer service
• Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals through community events, partnerships, B2B, and word-of-mouth referrals
• Ensure a safe and clean studio environment for members and guests
• Work a flexible schedule including weekends and holidays as directed by business needs
• Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture

General Manager

• Lead the Restore studio in Phoenix to create brand awareness, drive traffic, leads, membership, and overall sales
• Oversee studio performance, team members, KPI management, and marketing events
• Manage day-to-day studio operations with guidance from the Area Manager and develop the team
• Meet performance metrics (KPIs), manage revenue, ordering, inventory, payroll and facilities maintenance
• Execute and coordinate marketing and sales drivers, studio events, outreach, and local grassroots marketing initiatives
• Responsible for hiring, onboarding, planning and assigning goals, providing customer service, and directing work tasks
• Manage full employee life cycle with continuous coaching, annual performance reviews, discipline and recognition
• Foster a culture of five star customer service and lead service/product knowledge training to motivate sales via events, partnerships, B2B, and referrals
• Ensure a safe and clean studio environment for members and guests
• Work flexible schedules including weekends and holidays as required
• Model and demonstrate commitment to Restore's vision, mission, values and culture

• Lead the Restore studio in the community to create brand awareness, drive traffic, leads, membership, and overall sales
• Oversee the studio's performance, team members, KPI management, and marketing events
• Meet performance metrics (KPIs), revenue targets, manage ordering, inventory, payroll, and facilities maintenance
• Execute and coordinate company marketing and sales drivers (pre-sale events, studio events, outreach) and manage local grassroots marketing initiatives
• Hire, onboard, plan, and assign daily/weekly/monthly goals for new team members; provide excellent customer service and direct work tasks
• Manage all aspects of the employee life cycle with continuous coaching, annual performance reviews, and recognition of high performers
• Foster a culture of five-star customer service
• Lead the team in service and product knowledge to motivate meeting/exceeding sales goals through community events, partnerships, B2B, and referrals
• Ensure a safe and clean studio environment for members and guests
• Work flexible schedules including weekends and holidays as directed by business needs
• Model Restore’s vision, mission, values, and culture

• Lead the Restore studio in the community to create brand awareness, drive traffic, leads and membership, and overall sales
• Oversee the studio's performance, team members, KPI management, and marketing events
• Manage day-to-day operations of the studio with guidance of the Area Manager and develop a team
• Meet performance metrics (KPIs), revenue, ordering, inventory, payroll and facilities maintenance
• Execute and coordinate company marketing and sales drivers (pre-sale events, studio events, outreach) and manage local grassroots marketing initiatives
• Hire and onboard new team members; plan and assign daily, weekly, and monthly goals; provide excellent customer service and direct work tasks
• Manage all aspects of the employee life cycle with continuous coaching, annual performance reviews and recognition
• Foster a culture of five star customer service
• Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals through community events, partnerships, B2B, and referrals
• Ensure a safe and clean studio environment for members and guests
• Work flexible schedules including weekends and holidays as directed by business needs
• Demonstrate commitment to Restore's vision, mission and values, modeling the culture

• The General Manager serves as the driving force behind the success of the Restore studio, fostering brand awareness within the community and driving traffic, leads, memberships, and overall sales.
• Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll and facilities maintenance
• Execute and coordinate company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives
• Responsible for hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks
• Manage all aspects of the employee life cycle with continuous coaching, annual performance reviews and by providing recognition to high performers
• Foster a culture of five star customer service
• Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals through community events, partnerships, B2B, and word-of-mouth referrals
• Ensure a safe and clean studio environment for members and guests Ability to work flexible schedules including on weekends and holidays as directed by business needs
• Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture

• Assist in managing day-to-day operations of the studio
• Train and onboard new hires and assist in hiring
• Oversee studio performance and meet performance metrics (KPIs), revenue, ordering, inventory, and facilities maintenance
• Execute and coordinate company marketing and sales drivers; manage local grassroots marketing initiatives (events, partnerships, B2B, referrals)
• Plan and assign daily, weekly, and monthly goals; direct work tasks
• Foster five-star customer service culture and cultivate team environment
• Lead team in service and product knowledge to motivate sales
• Promote and recommend membership packages to drive sales
• Manage client accounts (freezes/terminations) and follow up on declined auto-pays
• Serve as product/service expert and coach team on technical skills and sales strategy
• Work flexible schedules including weekends and holidays as needed
• Ensure a safe and clean studio environment
• Model Restore's vision, mission, values, and culture

Assistant General Manager

Product Manager

• Take ownership of a critical consumer website migration project and ensure seamless execution and delivery
• Develop and execute comprehensive product strategies and data-driven roadmaps for consumer-facing web and mobile applications
• Partner closely with Business Intelligence, Analytics, and UX/UI teams to translate user insights into product improvements
• Lead marketing technology strategy and implementation including email, SMS, and chatbot systems to enhance customer engagement
• Own end-to-end marketing analytics strategy across MixPanel, Google Ads, Meta Ads, translating attribution data into actionable insights
• Drive continuous UX optimization through A/B testing, user research, and performance analytics to maximize acquisition and retention
• Leverage analytics and user behavior data to inform product decisions, measure success metrics, and identify optimization opportunities
• Collaborate with executive leadership, engineering teams, and franchise stakeholders to align product initiatives with business strategy and operational requirements
• Serve as strategic leader and hands-on collaborator, scaling consumer wellness technology to impact millions of experiences

Director of Product, Consumer Applications

Customer Support

• Greet and welcome potential and existing clients to the studio and help clients determine the next steps in their wellness journey
• Promote membership sales and meet/exceed all key performance sales indicators, including membership sales/renewals and retail sales
• Conduct studio tours and deliver an exceptional and versatile sales and service experience to all members and guests
• Educate clients on Restore services, including medical benefits, precautions, and at-home care
• Onboard new clients by completing medical waivers and creating guest profiles in POS system
• Field incoming calls to schedule appointments and answer general questions and assist with outgoing promotional calls
• Assist in the execution and coordination of marketing and sales drivers (pre-sale events, studio events, outreach)
• Assist General Manager with day-to-day administrative and hands-on studio operations and retention efforts
• Ensure a safe and clean studio environment and promote enthusiasm for health/wellness and the Restore brand
• Administer some of the services offered

Compensation Specialist

Program Manager

Franchise Business Consultant

General Manager

General Manager

General Manager

General Manager

General Manager

Assistant General Manager

Director of Product, Consumer Applications

Customer Service Representative