General Manager
Restore Hyper Wellness
General Manager
Restore Hyper Wellness
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $83,000 - $91,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the Restore studio in the community to create brand awareness, drive traffic, leads and membership, and overall sales
- Oversee the studio's performance, team members, KPI management, and marketing events
- Manage day-to-day operations of the studio with guidance of the Area Manager and develop a team
- Meet performance metrics (KPIs), revenue, ordering, inventory, payroll and facilities maintenance
- Execute and coordinate company marketing and sales drivers (pre-sale events, studio events, outreach) and manage local grassroots marketing initiatives
- Hire and onboard new team members; plan and assign daily, weekly, and monthly goals; provide excellent customer service and direct work tasks
- Manage all aspects of the employee life cycle with continuous coaching, annual performance reviews and recognition
- Foster a culture of five star customer service
- Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals through community events, partnerships, B2B, and referrals
- Ensure a safe and clean studio environment for members and guests
- Work flexible schedules including weekends and holidays as directed by business needs
- Demonstrate commitment to Restore's vision, mission and values, modeling the culture
Requirements
- High School Diploma or equivalent required
- Minimum 3-5 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
- Previous management experience in the health, wellness, fitness, or retail industry strongly preferred
- Proven success in sales and team mentorship
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Exceptional communication skills
- Ability to multi-task and manage client and staff concerns
- Intermediate computer skills
- Flexible to work day, evening, and/or weekend hours as needed
