Territory Sales Manager, Food
The Common Market
Senior Account Manager, Partner Success
Acelab
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Serve as the primary point of contact for manufacturing partners throughout their entire customer journey
- Build and maintain strong, trusted relationships with key stakeholders across partner organizations
- Conduct regular check-ins, business reviews, and strategic planning sessions with partners
- Proactively identify and address potential issues before they impact customer satisfaction
- Proactively identify upsell opportunities to grow accounts and ARR
- Ensure partners are successfully onboarded and achieving value from our platform
- Monitor customer health metrics and proactively intervene when accounts show signs of risk
- Collect and analyze customer feedback to drive product improvements and platform enhancements
- Work with partners to establish success metrics and regularly demonstrate ROI
- Collaborate with internal teams to resolve customer concerns quickly and effectively
- Identify upselling and cross-selling opportunities within existing accounts
- Lead renewal conversations and negotiations to maximize account retention
- Develop and execute account expansion strategies based on customer needs and platform capabilities
- Achieve quarterly and annual targets for ARR growth and customer retention
- Partner with marketing team to develop customer success stories and case studies
- Work closely with data team to provide partners with meaningful insights and reporting
- Collaborate with customer experience team to ensure seamless partner interactions
- Provide product team with customer feedback to inform roadmap priorities
Requirements
- 3-5 years of experience in customer experience, account management, or customer success roles
- Proven track record of managing customer renewals and driving account expansion
- Strong experience with upselling and achieving revenue growth targets
- Excellent communication and interpersonal skills with ability to build rapport quickly
- Confident, personable demeanor with ability to manage challenging customer situations
- Highly motivated self-starter who thrives in a fast-paced environment
- Strong organizational skills and ability to manage multiple priorities simultaneously
- Experience working with B2B SaaS platforms or technology solutions
- Preferred: Experience in the architecture, engineering, construction, or building products industry
- Preferred: Previous startup experience and comfort with ambiguity and rapid change
- Preferred: Background in sales or business development
- Preferred: Familiarity with CRM systems and customer success platforms
- Preferred: Understanding of data analysis and customer health scoring
- Preferred: Experience presenting to C-level executives and senior stakeholders
