Recruiting.com

Customer Success Manager

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
• Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
• Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
• Assist accounts with the return of incorrect or damaged merchandise within established guidelines.
• Attend weekly sales meetings to keep informed on new products and changes within the industry.
• Process orders for assigned territory.
• Monitor backorder status for accounts.
• May gather information regarding assigned territory or accounts and share necessary information with TM partner.
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information related to the account and the company.
• Support general queue sales calls.
• Minimal travel requirements.

Customer Engagement Representative

QA Engineer

• Participate in implementing quality assurance requirements and rules across various departments (maintenance, logistics).
• Assist operational teams in achieving quality objectives.
• Ensure compliance with company rules and the application of quality procedures.
• Ensure adherence to pharmaceutical and site quality procedures; participate in drafting related documentation.
• Participate in implementing 5S methodology across different areas of the company.
• Ensure compliance with procedures and processes for the validation and qualification of processes and equipment.
• Participate in internal audits.
• Draft procedures and develop and deliver training sessions.

Quality Assurance

Business Development Rep

• Create and update dashboards
• Monitor field performance KPIs
• Create and update meeting and appointment materials
• Occasional sales tasks (phone outreach, field visits, merchandising)

Apprenticeship – Business Development

Account Manager

• Serves as the primary point of contact for HCP to support navigation of PSP requirements.
• Acts as a liaison between PSPs, healthcare providers to relay important updates, requirements, and any changes in the patient support process.
• Facilitates the flow of information between all parties involved to streamline the patient support journey.
• Develops strong working relationships with physicians and their office staff to ensure smooth maintenance of patients enrolled in the PSPs.
• Provides triage support of information on PSPs and facilitates the access to PSP services needed.
• Collects necessary patient information and clinical data.
• Coordinates private and public reimbursement activity directly with PSPs or with insurers if no PSPs exist.
• Assists patient with pharmacy services, when needed.
• Monitors patient journey and addresses barriers or delays.
• Provides proactive assistance to resolve issues and escalates accordingly.
• Develops and maintains a positive relationship with the Program Patient Support team.
• Coordinates required medical notes for PSP to complete reimbursement coverage for patient.
• Receives and reviews documents from PSPs.
• Confirms outcome of reimbursement navigation.
• Identifies process improvement to facilitate exchange of information.
• Completes all relevant reports (expenses, mileage, reports etc.) as per specified timelines and as per required standards.
• Plans travel into Physician's office on an agreed upon schedule.
• Attends scheduled Continuous Medical Education events and reports new activities.
• Provides in service presentation to KOL physicians.
• Fulfill other duties and tasks as assigned, including potential on-call responsibilities.

Program Relations Manager

Bilingual

• Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects
• Demonstrate in depth knowledge of rare disease program offerings
• Exhibit in depth knowledge of public/private and federal funding mechanisms
• Coordinate cases with physician and healthcare professionals
• Manage all aspects required to obtain prescription drug coverage for patients
• Institute Financial Means Test to maximize patient’s prescription drug coverage

Bilingual Reimbursement Specialist

Pharmacist

• Serve as an instructor and subject matter expert
• Offer specialized consultation to other business coaching team members
• Collaborate with assigned Business Coaching Coordinator
• Enhance customer retention and engagement
• Execute complex processes and engage in client-facing situations
• Continuously maintain and update coaching activities within the CRM system
• Compile pharmacy data to prepare necessary reports
• Drive results by aligning opportunities with customer needs
• Oversee all aspects of programs
• Identify potential weaknesses within pharmacy operations
• Work closely with Business Coaching Coordinator to assess customer needs
• Guide in-store implementations
• Develop and maintain a strong understanding of the independent retail pharmacy market
• Provide leadership with insights on industry intelligence
• Create and implement new concepts

Pharmacy Business Consultant

Manager

• Serves as the primary contact for physicians
• Communicates with patient and program stakeholders
• Educates healthcare providers on program services
• Reviews patient charts and ensures completion of required documentation
• Takes full ownership of the special authorization process
• Provides ongoing communication and updates to physicians
• Adapts program elements to meet unique needs of healthcare providers

Field Case Manager

• Communication quotidienne et continue avec le gestionnaire de programme ou le gestionnaire de programme adjoint pour les projets nouveaux et existants
• Coordonner les cas avec les médecins et les professionnels de la santé afin de préparer des soumissions répondant aux spécifications et aux critères spécifiques établis par les payeurs des secteurs public et privé
• Coordonner et gérer tous les aspects nécessaires à l'obtention d'une couverture des médicaments d'ordonnance pour les patients
• Naviguer à travers le processus complexe d'obtention de couverture de médicaments d'ordonnance et remboursement de médicaments coûteux

Spécialiste de remboursement Bilingue, maladies rares

• To manage and coordinate all assigned client-facing activities across NeoHealthHub, ensuring that our clients receive a consistently excellent experience throughout the full lifecycle of their engagement — from onboarding and contract setup through to delivery, reporting, and offboarding.
• Act as the primary point of contact for designated NeoHealthHub clients, building strong, trusted relationships with all relevant stakeholders.
• Ensure regular and meaningful contact with clients, proactively identifying needs and opportunities to enhance value and service delivery.
• Lead and attend client account meetings to report on performance against contractual KPIs and deliver relevant market insights.
• Continuously seek ways to improve working practices and the overall client experience of NeoHealthHub.
• Work closely with the operations team to ensure all appropriate contracts, Statements of Work, and payment terms are completed and in place prior to the start of any project or sales activity.
• Ensure all KPIs are confirmed, clearly communicated to delivery teams, and regularly monitored throughout the contract period.
• Monitor contract renewal dates, proactively initiate renewal discussions, and ensure timely completion of all renewal documentation.
• Ensure clients are professionally offboarded at the end of each contract period and that all records are appropriately archived with the operations team.
• Work closely with the finance team to ensure client invoices are issued on time, purchase orders are received, payments are tracked, and any late payments are promptly chased.
• Manage accrual lists and support accurate budgeting and forecasting activities.
• Maintain and manage the company CRM system, ensuring accurate and up-to-date data entry, stage monitoring, and reporting.
• Update and manage all internal administrative requirements in accordance with set timelines, utilising company IT and data collection systems.
• Ensure all activities undertaken on behalf of clients comply with the ABPI Code of Practice and all other applicable legal, regulatory, and ethical codes at all times.
• Schedule and coordinate client-led product technical training and pharmacovigilance awareness training for Market Access Directors at the start of each contract, including collation of attendance records and validation certificates.
• Work closely with the operations team to ensure all training records are logged in HR files and company compliance records.
• Support planned self-inspection audits of activities to monitor adherence to company Standard Operating Procedures and report any deviations.
• Adhere to all company policies and Standard Operating Procedures.
• Recognise and communicate opportunities for business development across the NeoHealthHub portfolio of services.
• Support the Senior Director of Client Services with business development activities where required, leveraging existing client relationships to identify growth opportunities.

Product Manager

• Serve as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations.
• Accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations.
• Ensure that products are delivered in alignment with business priorities, customer requirements, and security standards.
• Provide coaching and guidance to a cross-functional team.
• Collaborate with IT and business stakeholders to drive continuous improvement and product strategy.
• Develops and maintains product roadmaps that incorporate new features, technical debt reduction, and product end-of-life or retirement planning.
• Manage vendor contracts and service provider performance.

Manager – IT Product Lead, CRM / GPO

• Under the general direction of the designated Manager, the Architect II – Solutions is responsible for designing and delivering IT solutions within the Salesforce / Experience Cloud ecosystem that support the GPO (Group Purchasing Organization) business team
• This role leverages the architectural roadmap and standards of the organization, ensures seamless integration with the existing CRM portfolio, and drives both the resolution of technical debt and the design of future-state solutions aligned to evolving business requirements
• As a key member of the CRM Delivery team, this architect serves as the technical authority for Salesforce platform decisions and provides strategic direction for the continued maturity of our CRM capabilities
• Provides technical leadership and architectural vision for the Salesforce / Experience Cloud platform, ensuring solutions are scalable, maintainable, and aligned with enterprise standards
• Designs and documents future-state architectures that address current business challenges and anticipate the evolving needs of the GPO business team
• Evaluates the existing Salesforce environment to identify, prioritize, and remediate technical debt — improving platform performance, reliability, and supportability
• Develops feasibility analyses, business case justifications, and architectural options — effectively communicating trade-offs and recommendations to business stakeholders and development teams
• Partners closely with the GPO business team and other internal stakeholders to deeply understand business requirements, pain points, and strategic objectives
• Translates complex business needs into well-defined system and platform solutions within the Salesforce ecosystem (Service Cloud, Experience Cloud, and related technologies)
• Works with outside service providers, Salesforce consultants, and vendors to support ongoing CRM initiatives and platform enhancements
• Coordinates and contributes to the development and maintenance of CRM architecture models, standards, patterns, and best practices for use across the CRM Delivery team and broader enterprise
• Provides direction, mentorship, and technical guidance to developers and team members working within the Salesforce platform
• Ensures solution designs comply with established architectural standards, security requirements, and Salesforce platform governance guidelines
• Participates in enterprise-level strategic and operational planning, representing the CRM platform perspective
• Stays current with Salesforce platform releases, roadmap updates, and emerging capabilities (e.g., new Experience Cloud features, automation tools, AI integrations) to inform architectural decisions
• Fosters a culture of innovation and continuous improvement, identifying opportunities to leverage native Salesforce capabilities and reduce custom complexity
• Serves as a trusted advisor and consultant to the CRM Delivery organization on matters of platform architecture and technical strategy
• Provides coaching, mentoring, and overall leadership to direct reports
• Works closely with direct reports on strategic planning, budgeting, resource allocation, and weekly status reporting

Architect II – Solutions, CRM / Salesforce

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts
• Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues
• Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude
• Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent
• Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health
• Process orders for assigned territory
• Monitor backorder status for accounts
• May gather information regarding assigned territory or accounts and share any necessary information with TM partner
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company

Customer Engagement Representative II

Director

• Manage a team responsible for the end-to-end government price reporting process for multiple companies.
• Implement methodologies for calculating and reporting pricing for CMS AMP/ASP reporting, Medicaid/340B pricing, Federal Supply Schedule, and any other government agencies.
• Review and approve Quarterly/Monthly reporting of government price types including reconciliations to systems of record.
• Ensure compliance with all program requirements and data integrity for all supporting systems.
• Responds to all inquiries from federal and state government pricing agencies.
• Responsible for maintaining and updating all government pricing related internal control procedures, Policies, SOPs, and Job Aids on a regular basis to ensure compliance and audit readiness.
• Oversee and fulfill all Federal and state specific pricing transparency requirements.
• Coordinate the activities of both internal and external resources to manage the required data collection and submit all reports needed for compliance.
• Responsible for review and maintenance of key master data utilized within all Government Pricing calculations.
• Work with cross-functional teams to review commercial and business contracts and amendments to assess Government Pricing requirements and implications.
• Support governance and compliance for Legal, Compliance, or Finance as requested.
• Manage relationship with third party government pricing vendor.

Senior Director, Government Pricing

QA Automation Engineer

• Design, develop, test, and support automation workflows using industry-standard tools and technologies
• Monitor, troubleshoot, and optimize automation solutions to ensure performance and reliability
• Create scripts and workflows to automate business processes and document technical specifications for knowledge sharing
• Work with Business Analysts, Architects, and cross-functional teams to translate business requirements into automation solutions
• Share ideas, communicate progress, and provide updates on risks and issues to team leads and stakeholders
• Optimize existing workflows and explore opportunities for efficiency and scalability
• Research emerging technologies and contribute innovative ideas to improve automation solutions
• Conduct testing (unit, integration, and user acceptance) and support debugging during implementation and production
• Participate in training and mentorship programs to grow technical expertise in automation tools and methodologies
• Apply best practices to ensure solutions are scalable, efficient, and maintainable

Automation Developer I

• Own and evolve the product strategy and roadmap
• Lead continuous product discovery with veterinary practitioners
• Translate insights into clear product bets and prioritized backlogs
• Define and own outcome metrics for adoption, engagement, and performance
• Lead product positioning, launch, and lifecycle management
• Incorporate compliance and regulatory considerations into product planning
• Mentor product team members and elevate product craft across the organization