Field Case Manager – 15 month contract

Recruiting.com

Field Case Manager navigating patients and providers through medication journeys. Innovative pharmaceutical company Cencora improving lives globally.

Posted 7/15/2026contractRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$81,428 - CA$131,428 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support, reimbursement processes, and healthcare provider education, while effectively managing relationships and communication with physicians and program stakeholders. Proficient in navigating complex healthcare environments and adapting program elements to meet provider needs.

Highest-signal resume keywords

Registered Nurse (RN)Knowledge of Third-Party ReimbursementBilingual (English and French)Case Management ExperienceMedical Terminology Comprehension

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Chart ReviewSpecial Authorization ProcessDocumentation CompletionAnalytical SkillsOrganizational SkillsTime ManagementMicrosoft Office ProficiencyContinuous Healthcare Education (CHE) Attendance

Soft Skills

Exceptional Customer ServiceInterpersonal SkillsAbility to Manage Multiple TasksEffective CommunicationDetail Oriented

Industry Keywords

Healthcare Provider EducationPatient Support ResourcesQuality ImprovementRemote Care AdaptationProgram Stakeholder Communication

About the role

Key responsibilities & impact

Serves as the primary contact for physicians.
Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area.
Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes.
Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals.
Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement.
Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices.
Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in clinic and remote care, and proactively identify and address areas for quality improvement.
Other duties as assigned.

Requirements

What you’ll need

Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees)
Knowledge of public or private third-party reimbursement arena
Bilingualism is an asset (requirement for province of Quebec)
Previous Case Manager experience is an asset.
Exceptional customer service and interpersonal skills
Ability to manage multiple tasks and priorities at once
Comprehension of medical terminology
Strong analytical and organizational skills
Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
Excellent time management skills & sense of urgency
Ability to collaborate effectively with program associates
Ability to work autonomously in a remote setting
Ability to communicate effectively both orally and in writing and in both English and French for Quebec and New Brunswick Provinces
Detail and results oriented
Ability to adapt to change and ambiguity
Strong computer skills and knowledge of Microsoft Office
Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
Hold and maintain a valid, non-expired, unrestricted driver’s license and car.

Benefits

Comp & perks

medical, dental, and vision care
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities