Senior Strategic Account Specialist

Recruiting.com

Senior Strategic Account Specialist responsible for managing relationships with strategic accounts. Working with teams to ensure successful service delivery and operational efficiency in the healthcare sector.

Posted 7/14/2026full-timeRemote • Idaho • 🇺🇸 United StatesSenior💰 $43,300 - $79,310 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations, including case management, order management, and issue resolution. Proficient in analytical problem-solving and maintaining effective communication with customers and internal departments.

Highest-signal resume keywords

Customer Service OperationsIssue ResolutionAdvanced Excel SkillsCertified Customer Experience Professional (CCXP)Veterinary Clinic Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCase ManagementService DeliveryAnalytical ThinkingConflict Resolution

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingCritical ThinkingCollaboration

Tools & Technologies

CRM (Orbit) SystemMicrosoft ExcelMicrosoft WordMicrosoft OutlookCOUPA

Certifications & Qualifications

Certified Customer Experience Professional (CCXP)

Industry Keywords

Customer Contract ProceduresCustomer OrdersCustomer InteractionsEscalations SupportVeterinary Clinic Experience

About the role

Key responsibilities & impact

Responsible for the day-to-day relationship between MWI and the MVH strategic accounts
Develop and maintain successful working relationships with relevant departments at MWI
Work closely with customers and collaborate with internal departments
Ensure correct accounting, billing, and customer contract procedures are maintained
Successfully deliver customer orders
Provide standard and ad hoc reports to meet customer specifications
Assist with analytical and operational solutions
Provide accurate information regarding products, pricing, services, policies and procedures
Maintain detailed records of customer interactions/communications in CRM (Orbit) system
Handle escalated issues and recommend solutions for customer challenges
Make suggestions to improve customer service operations
Complete assigned special projects
Maintain MBX email inbox of COUPA orders

Requirements

What you’ll need

High School Diploma/GED or equivalent experience required
3+ years of experience in customer service operations, case management, order management, issue resolution, escalations support, service delivery, or a related field required
Associate's degree in business administration, operations, or a related field preferred
Certified Customer Experience Professional (CCXP), or equivalent certification preferred
Advanced Excel skills
Proficiency with Word and Outlook
Proven experience in a customer service role
Strong verbal and written communication skills
Excellent problem solving and conflict resolution abilities
Ability to handle multiple tasks, demonstrate critical and analytical thinking
Veterinary clinic experience desirable

Benefits

Comp & perks

Health insurance
Dental and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities