Customer Onboarding & Integration Operations Lead

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Customer Onboarding & Integration Operations Lead at Cencora supporting veterinary and livestock production solutions. Driving operational excellence and enhancing customer experience through data and quality assurance.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $73,600 - $147,290 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analytics and business intelligence, with a strong focus on performance metrics, customer onboarding workflows, and quality assurance. Proficient in analyzing data to drive actionable insights and improve case management processes.

Highest-signal resume keywords

Data AnalyticsBusiness IntelligencePerformance Metrics AnalysisCustomer Onboarding WorkflowsSQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingData VisualizationAnalytics EngineeringData Modeling

Soft Skills

Analytical SkillsCommunication

Tools & Technologies

DashboardsData Governance Practices

Certifications & Qualifications

Dashboard DevelopmentSQL

Industry Keywords

Regulatory ComplianceQuality AssuranceCase Management Processes

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Collaborate with the Customer Onboarding & Integration Manager to monitor queues and take appropriate actions to ensure service-level goals are met.
Analyze historical data to forecast workload spikes and prepare the team for increased demand.
Monitor and maintain dashboards to identify trends and opportunities for improvement.
Track and analyze team performance metrics, providing actionable insights and recommendations.
Champion a consistent quality assurance program by monitoring customer interactions and evaluating performance against established standards and policies.
Identify inefficiencies in case management processes and implement improvements.

Requirements

What you’ll need

Bachelor’s degree in data analytics, business analytics, computer science, information systems, statistics, mathematics, business administration, or a related field, or equivalent experience required.
4+ years of experience in business intelligence, data analytics, reporting, data visualization, analytics engineering, or a related field required.
Strong analytical skills with expertise in data analysis and auditing.
Hands-on experience with customer communication, onboarding workflows, and regulatory compliance processes.
Certifications in dashboard development, SQL, data modeling, analytics engineering, or data governance practices preferred.

Benefits

Comp & perks

Health insurance
Dental care
Vision care
Paid parental leave
Paid caregiver leave
Family building support
Behavioral health solutions
Backup dependent care
Adoption assistance
Various training programs
Professional development resources
Opportunities to participate in mentorship programs, employee resource groups, volunteer activities