Ramp

Frontend Engineer

• Build AI-powered, frontend apps to assist the workflows of marketers across the company (recent examples include: a self-serve landing page prototyper, an agent that can autonomously run experiments for paid ads across channels, an LLM copilot for creating new sales collateral, etc.)
• Collaborate with design, growth and marketing on website projects that maximize the number of qualified leads generated across Ramp’s Go-To-Market (GTM) channels
• Build design systems and foster a culture of upholding industry-leading UX
• Continuously improve our engineering processes, tools, and systems that allow us to scale the code base, productivity, and team

Senior Software Engineer – GTM Platform, Frontend

General Counsel

• Advise on global privacy and AI laws (e.g. CCPA, GDPR, EU AI Act)
• Manage and help automate privacy program work
• Partner with Product and Engineering teams to advise on new features and products
• Collaborate with Information Security, Engineering, and other stakeholders for incident management
• Draft, review, and assist with negotiation of data processing agreements (DPAs)
• Proactively track and analyze developments in privacy, AI, and data governance regulation
• Create and deliver privacy, AI, and information security training to internal stakeholders

Privacy Data, AI Counsel

Manager

• Set and maintain a high-performing culture and morale by managing a group of exceptional Customer Activation Managers to drive thorough and efficient onboarding and product activation for Ramp’s largest and most complex customers
• Oversee the daily activities and quota performance management of individual CAMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT
• Refine best practice playbooks for the Customer Activation team, and improve team output and efficiency over time by optimizing systems and processes
• Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
• Act as a voice of the customer and key contributor to building out Ramp’s Enterprise segment
• Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team
• Report on team performance and forecast to senior leadership
• Represent the Customer Activation team cross-functionally with leaders of other departments

Senior Manager, Strategic Implementations

Customer Support

• Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat
• Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
• Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
• Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams
• Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
• Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
• Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale

Customer Experience Agent – Evening Shift

Security Engineer

• Lead and support security and compliance programs to achieve and maintain key certifications and attestations (e.g., SOC 2, ISO 27001, PCI-DSS, SOX, ISO 42001, AIUC-1), while building scalable processes to support future framework expansion and geographic growth.
• Partner cross-functionally with Product, Engineering, IT, Finance, Legal, People, and Go-to-Market teams to translate regulatory, customer, and emerging requirements (including AI governance considerations) into practical, actionable controls.
• Support the design, implementation, and monitoring of IT General Controls (ITGCs), automated controls, and financial system governance processes, including access management, change management, and configuration oversight.
• Support and lead audit and assurance activities, including planning and coordination with external auditors and independent assessors, conducting control walkthroughs, managing evidence collection, and maintaining audit-ready documentation.
• Strengthen customer assurance programs by evaluating vendor security practices, responding to customer due diligence requests, and identifying opportunities for automation and continuous monitoring within GRC workflows.
• Build scalable audit management processes and documentation systems that will support future expansion to additional geographies and compliance frameworks

Security Program Manager, AI Assurance

• Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.
• Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully.
• Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience.
• Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
• Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized.
• Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.
• Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance.
• Continuously grow, learn, and adapt within a fast-paced startup environment.

Senior Scaled Customer Activation Manager – Bill Pay Specialist

Account Manager

• Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.
• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

Senior Customer Activation Manager – Partnerships

• Oversee indirect tax compliance across sales and use tax, VAT/GST, property tax, and gross receipts tax jurisdictions.
• Review taxability determinations, nexus analyses, filings, and account reconciliations to ensure accuracy and completeness.
• Lead responses to indirect tax notices and audits, preparing documentation and technical support for tax positions.
• Evaluate and enhance indirect tax processes and controls to improve scalability and compliance integrity.
• Partner with Accounting, Legal, and Product teams to advise on indirect tax implications of new initiatives and revenue streams.

Indirect Tax Manager

Human Resources

• Lead the rollout of new HRIS modules (time cards, leaves of absence, workforce planning, LMS, remaining integrations, and more!), partnering cross-functionally with HR, Finance, IT, and business leaders.
• Configure and optimize existing modules to improve usability, adoption, and process alignment.
• Ensure employees, managers, and HR teams are properly trained and supported in using new functionality.
• Drive structured implementation plans, documentation, and change management efforts.
• Audit historical data and lead the migration of remaining legacy data into the new HRIS.
• Validate data accuracy and integrity during and after migration.
• Establish and document data governance standards and ownership.
• Improve integrations and data flows between the HRIS and other internal systems.
• Design and implement a recurring reconciliation process across HRIS and downstream systems (e.g., payroll, finance, benefits, IT systems).
• Identify and resolve data discrepancies.
• Create sustainable controls and reporting mechanisms to ensure ongoing data accuracy.
• Serve as the primary operational owner of HRIS data integrity.
• Maintain documentation of system architecture, data flows, and processes.
• Provide strategic recommendations to strengthen long-term system scalability.
• Own day-to-day system administration tasks including:
• Bulk uploads and updates
• Cost center changes and organizational updates
• System configuration updates
• Workflow and automation enhancements

HRIS Manager – Temp

Operations

• Lead, coach, and develop a team of four Talent Operations professionals.
• Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.
• Be hands on where needed to continue to shape and grow this critical function.
• Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
• Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
• Evaluate and implement new tools as the organization scales.
• Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.
• Own execution and operational tracking of the company’s headcount plan in partnership with finance.
• Build systems to monitor hiring progress, recruiter capacity, and forecasting.
• Own end-to-end interview operations, including scheduling infrastructure.
• Build scalable processes and tooling to support high-volume, complex hiring.
• Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.
• Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
• Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.
• Ensure recruiting processes meet compliance requirements across jurisdictions.
• Partner with People Ops & Legal to support international hiring expansion.

Senior Manager, Talent Operations

Conversion Rate Optimizer

• Drive net new leads for Ramp, with an emphasis on Conversion Rate Optimization (CRO) on our website and Top-of-Funnel demand generation campaigns.
• Own the feedback loop of testing new copy, imagery, layouts, and engagement mechanisms on our website, analyzing the results, and sharing learnings with our broader Growth & Marketing teams.
• Leverage web analytics tools to monitor website performance and uncover trends and opportunities.
• Regularly report on key performance indicators (KPIs) such as conversion rates, user engagement, user traffic patterns, and sales lead generation.
• Work across Sales, Marketing, Engineering, Product, Risk, and Operations to execute against Ramp’s growth goals
• Collaborate across Growth and Marketing teams to coordinate web launches and automate workflows through AI to accelerate processes and bottlenecks

Growth Manager, Website CRO

• Configure and maintain HRIS business processes, calculated fields, security groups, and reports
• Own and support HRIS integrations (payroll, benefits, finance, ATS, identity and access management)
• Execute complex data operations, including Enterprise Interface Builder, mass updates, and validation
• Partner with IT on SSO, provisioning, and downstream system dependencies
• Independently troubleshoot and resolve Tier 2 / Tier 3 issues
• Test, deploy, and document changes across HRIS tenants
• Support HRIS releases and upgrades
• Design, maintain, and secure HRIS access and data flows in partnership with IT and Security, including Workday security groups, role-based access, and integration credential management
• Maintain technical documentation, configuration standards, and reusable patterns

HRIS Engineer

Marketing Analyst

• Drive direct mail initiatives: Lead campaign execution from ideation through measurement, managing audience targeting and segmentation, platform setup, creative production, vendor coordination, and post-campaign performance tracking.
• Build experimentation frameworks and drive optimization: Design tests for messaging, creative assets, targeting strategies, and campaign tactics. Use data to identify what works, refine approaches, and scale successful experiments into repeatable playbooks.
• Find leverage through creative personalization: Identify opportunities where thoughtful, well-researched personalization can meaningfully outperform generic outreach, using automation tools to operationalize at scale. Recommend and test unconventional tactics that deliver higher impact for lower cost.
• Manage vendor relationships and operational workflows: Own external partnerships with direct mail platforms, fulfillment vendors, and data providers. Ensure quality execution, optimize processes, and maintain high standards across all campaigns.
• Track performance and inform strategy: Monitor campaign metrics, identify trends, and surface insights that inform targeting, creative, and channel decisions. Work with the team to continuously improve results.
• Collaborate cross-functionally: Partner with creative, product, data science, and sales teams to execute acquisition campaigns. Ensure smooth coordination across internal teams and external vendors to deliver campaigns, with a high degree of autonomy and attention to detail to ensure quality execution and continuous process improvement.

Performance Marketing Analyst, Direct Mail

• Own the HRIS product roadmap, prioritization, and long-term vision
• Act as the primary partner to external HRIS implementation and support vendors
• Translate business needs into clear system requirements and design decisions
• Establish and enforce governance, including intake, prioritization, and release management
• Serve as the final decision-maker on system design tradeoffs (configuration vs. customization)
• Drive adoption through enablement, training, documentation, and change management
• Ensure data quality, process consistency, and audit readiness
• Partner closely with People, Finance, IT, Legal, and Compliance
• Manage and mentor the HRIS Engineer

HRIS Manager

• Embed with cross-functional teams to build, launch, market, and operate new regulated fintech products
• Analyse regulatory and licensing implications of new products and services; partner with regulatory on new license applications
• Interface with regulators on new product approvals, requests for information, license applications, and regulatory examinations
• Structure and negotiate complex partnerships with financial institutions, payment services providers, technology platforms and other entities that provide or support financial services
• Support marketing teams, develop content policies, and review marketing collateral
• Provide guidance on state, federal and international regulatory, privacy, intellectual property, and other legal issues, and their implications on product development and marketing strategies
• Draft policies and procedures for regulated financial products
• Help select and manage outside counsel