Ramp

Senior Manager, Strategic Implementations

Ramp

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $217,440 - $332,200 per year

Job Level

Senior

About the role

  • Set and maintain a high-performing culture and morale by managing a group of exceptional Customer Activation Managers to drive thorough and efficient onboarding and product activation for Ramp’s largest and most complex customers
  • Oversee the daily activities and quota performance management of individual CAMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT
  • Refine best practice playbooks for the Customer Activation team, and improve team output and efficiency over time by optimizing systems and processes
  • Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
  • Act as a voice of the customer and key contributor to building out Ramp’s Enterprise segment
  • Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team
  • Report on team performance and forecast to senior leadership
  • Represent the Customer Activation team cross-functionally with leaders of other departments

Requirements

  • Minimum of 4 years of implementation or customer activation experience as an individual contributor, with a proven, consistent track record exceeding goals
  • Minimum of 3 years of experience building and leading implementation or customer success teams with a proven track record of exceeding goals
  • Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
  • A passion and excitement for hiring, with a thoughtful approach to team planning and development
  • Ability to articulate technical product and financial value points to customers, including executive leaders
  • Proficiency in data analytics tools (Salesforce, Looker, and Excel)
  • Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
  • Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Benefits
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer activationimplementationdata analyticsprocess improvementsales skillsproduct knowledgeperformance managementquota performanceteam output optimizationforecasting
Soft Skills
leadershipmentoringcoachingcollaborationcommunicationpresentationinfluencingteam planningcustomer advocacyresults-oriented