Director

• Driving the firm’s e-billing vision, operating model, and transformation agenda
• Developing and executing the firm’s e-billing strategy in alignment with overall financial objectives
• Serving as the firmwide subject matter expert on e-billing operations, platforms, industry trends, and best practices
• Co-leading the global e-billing function with an emphasis on operating model design, governance, and standardization
• Acting as a co-owner of the firm’s billing systems, including Elite 3E and eBillingHub
• Providing strategic guidance on client e-billing requirements and guidelines
• Supporting internal and external audits related to billing and e-billing processes
• Designing and overseeing a comprehensive training and education program for attorneys, billing staff, and support personnel on e-billing policies, systems, and client expectations

Associate Director – E-Billing

Operations

• Business Partner for Theater leader - be the go to for the Theater leader, helping them manage their business and solve problems, partnering with the extended Alliances operations team.
• Build out and manage a team to ensure day-to-day operational excellence of Crowdstrike Alliances team
• Work proactively with Alliances leaders, align with their strategy and priorities
• Lead territory planning, goal setting and quota assigning process for Theater
• Being an expert on operational processes and advisor to Alliances leader(s) and their team(s)
• Working cross-functionally with other Alliances ops teams and leveraging their experience
• Understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis
• Advising on process enhancements and liaising with the IT and capability team.
• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future state
• Instituting best practices and scalable processes including data flow
• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands.
• Aligning with cross-functional teams to ensure positive user experience for our partners
• Help to set up KPIs to help monitor and optimize sales and partner performance
• Onboarding of new hires.
• Managing knowledge transfer and training materials
• Ability to optimize and prioritize tasks and acting as a point for escalation within the theater region

Director, Field Alliances Operations

Attorney

• Researching legal issues and drafting memos related to various corporate issues
• Providing legal counsel to the business managers on intellectual property and general business issues
• Reviewing and drafting various corporate contracts and other legal documents
• Conducting background research to ensure compliance with state, federal, and local laws and internal policies

Legal Extern

Support Engineer

• **Are you the one we’re looking for?**
• Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. This is a full-time, salaried, nonexempt position that can be performed remotely or in office. The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.
• The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and security.
• **Get to know us a little.**
• At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit.
• Imagine working for a company where you get to take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren’t just catch phrases… they are part of our everyday reality, and, yes, we’re proud of it!

Technical Support Representative I

Recruitment

• Lead, coach, and develop a team to hit and exceed activity and output targets
• Own rep skill development, diagnosing what's holding each rep back and building toward it
• Review call and meeting recordings systematically, deliver feedback, and hold dedicated feedback sessions to reinforce best practices across the team
• Own the team's daily and weekly activity scorecard, identify negative trends early, and translate them into coaching moments or escalate gaps to the Director
• Lead a portion of the interview process for new hires and own the execution of onboarding and ramp milestones for new team members
• Implement performance management processes in close partnership with the Director
• Foster a positive, high-accountability team culture that reflects Nourish's values and keeps the bar high

Provider Recruiting Manager

Data Engineer

• Solving our unique data-lake challenges: transforming and seamlessly normalizing highly varied partner datasets (such as donation data);
• Design robust batch-processing pipelines capable of extracting and loading massive datasets from a variety of internal, external, and public sources;
• Developing processes for data mining, data modeling, and data production;
• Leveraging modern technology knowledge to champion evolving industry trends, updated design patterns, and engineering excellence across the team;
• Autonomously scope, design, and execute complex data projects from day one, turning ambiguous requirements into clear, decisive technical plans;
• Developing robust testing and monitoring systems for scheduled processes;
• Collaborating with cross-functional teams to support their data infrastructure needs;
• Joining each and every one of your colleagues in creating an inclusive workspace.

Staff Data Engineer

Account Executive

• Deliver quality and tailored demonstrations of Workshop to prospects based on the prospects needs and priorities
• Supplement your pipeline by completing lead generating activities including cold calls, emails, and social touches
• Meet or exceed your monthly quota
• Following up with prospects several times throughout the sales cycle to ensure needs are being met
• Compiling and analyzing data to find trends
• Developing sales strategies and achieving sales targets
• Staying current on company offerings and industry trends
• Maintaining accurate CRM records for contact and deal management
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
• Handling objections and negotiations

Account Executive, Mid-Market

• Own full-cycle recruiting across all functions - clinical, operations, business development, technology, and everything in between
• Partner with hiring managers to define roles, build pipelines, and close strong candidates quickly
• Manage our ATS and keep hiring data clean, accurate, and useful
• Coordinate external search partners for senior or specialized searches when needed
• Represent Duet's brand and values at every touchpoint of the candidate experience
• Manage our PEO, including onboarding new hires, so everyone starts strong
• Own day-to-day HR processes: PTO, leaves, employee relations, policy questions, and compliance
• Support managers on performance conversations, documentation, and corrective action when needed
• Maintain accurate records in our HRIS and ensure we're running clean processes as we scale
• Oversee the day-to-day operations of our NYC office - vendors, supplies, facilities, and the little things that make the space work
• Own logistics for company offsites, team dinners, and internal events
• Design and execute cultural programming that builds connection across a growing team
• Be the person who notices what needs to happen and makes it happen

Recruiting Lead

Analyst

• Execution operations and supporting overall planning of credit loss forecasting activities
• Technical planning, design, development, and operational process execution for CECL and CCAR processes
• Running complex business performance, risk and operational analytics
• Development of analytical methods/models for financial products
• Analyzing large datasets to improve risk-adjusted returns
• Establishing baselines for strategies and tracking performance
• Developing segmentation and targeting for acquisition and portfolio strategies
• Engaging with internal and external information suppliers to ensure solutions fit for purpose
• Collaborating with business, credit, data, and model development partners
• Designing/enhancing reporting suites for product/portfolio reviews
• Assessing and establishing credit risk appetite

Senior Portfolio Analytics, Strategy Analyst

• Act as the primary, seamless point of contact for established, mature, and large-scale client accounts during designated team leaves of absence.
• Assist clients in client responses, RFP answers, client meetings and providing high-touch strategic recommendations to maximize their success.
• Partner with Account Executives during high-volume RFP seasons and peak holiday windows to ensure rapid, high-quality turnarounds.
• Drive the data strategy for a critical new business project by conducting deep-dive research in Winmo and internal tools to map brand prospects to their agencies and leverage existing leadership connections.
• Build highly targeted, actionable lead lists and source market intel to help the sales team prioritize our highest-value, most engageable prospects.
• Analyze and assess the growth and revenue potential of incoming inbound clients and new prospects.

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