Qualicorp

Financial Planning and Analysis

• Verify data and assist in analyzing billing information in spreadsheets.
• Perform billing adjustments according to defined guidelines and procedures.
• Handle customer inquiries/claims, recording and resolving requests in the system.
• Log interactions and keep records of the actions taken up to date.
• Support monitoring of requests and operational deadlines.
• Interact with internal departments to obtain information necessary for case handling.
• Follow established standards and processes to ensure quality and consistency.

Financial Assistant

Analyst

• Maintain regular contact with decision-makers at class entities (member associations);
• Analyze and provide financial and administrative reports to the entities;
• Support internal teams on matters related to class entities, such as statutory inquiries, eligibility, contract amendments, rate adjustments, and other topics;
• Provide support to Specialists with internal requests and requests received from the entities;
• Prepare reports and cross-reference data using Excel and create PowerPoint presentations.

Junior Relationship Analyst

• Respond to complaints within established deadlines, using clear, courteous and empathetic language; draft formal, technical and empathetic responses that adhere to internal guidelines, legal regulations and institutional responsibilities.
• Gather information from internal areas, operators and partners to present complete and assertive solutions; collaborate with other Ombudsman teams to ensure technical alignment.
• Ensure each case is resolved definitively, preventing recurrence of the same cause and avoiding repeat contacts from the customer for the same issue.
• Monitor regulatory SLAs, ensuring compliance with legal deadlines and risk mitigation; track Ombudsman KPIs (deadlines, recurrence, volume, sensitive topics).
• Identify recurring root causes and propose action plans to improve processes, turning complex cases into best-practice examples for the entire team.

Ombudsman Analyst

• Analyze and handle complaints from Reclame Aqui and other channels, conducting investigations with internal teams to understand each case.
• Write public responses with clarity, empathy, and attention to the company’s image, ensuring compliance with deadlines and SLAs.
• Collaborate with internal teams to resolve cases quickly and effectively, ensuring correct recording and categorization of requests in systems.
• Identify root causes and patterns in complaints and propose operational improvements based on these insights.
• Support initiatives aimed at improving the company’s digital reputation.

Junior Ombudsman Analyst

Threat Intelligence Specialist

• Coletar, organizar e estruturar dados de mercado, concorrência e clientes, com foco no setor de saúde, garantindo qualidade e consistência das informações.
• Apoiar análises de mercado, concorrência e benchmarking, contribuindo com insumos para estudos e recomendações estratégicas.
• Construir e atualizar relatórios e dashboards em ferramentas de Business Intelligence, apoiando na geração de insights acionáveis para diferentes áreas do negócio.
• Acompanhar KPIs e metas, auxiliando na identificação de tendências, variações e pontos de atenção para o negócio.
• Apoiar a preparação de materiais e análises para apresentações, desenvolvendo gradualmente a capacidade de comunicação de insights com clareza e objetividade.
• Buscar aprendizado contínuo em novas metodologias, ferramentas analíticas e de visualização de dados, incluindo o uso de soluções de Inteligência Artificial aplicadas à análise de dados, com acompanhamento de profissionais mais seniores.

Analista de Inteligencia Comercial

• Analyze and draft contractual documents in accordance with ANS regulations and internal guidelines.
• Support the implementation and maintenance of products, ensuring regulatory compliance.
• Interface with internal teams and external clients for alignment and clarification.
• Follow up on processes, anticipating risks and proposing solutions.
• Prepare technical and support materials for sales, marketing, and beneficiaries.
• Present products and update project controls and status.
• Respond to audits and regulatory requests, including support for NIPs.
• Monitor the market, competitors, and DOU (Official Gazette) publications, issuing opinions when necessary.
• Support internal clients, communicate clearly, and collaborate with the team.
• Ensure deliveries align with stakeholder expectations.

Junior Product Analyst

• Perform detailed reconciliations between paid invoices and billed clients, ensuring data accuracy and consistency;
• Participate in continuous improvement and automation projects, contributing to process optimization and operational efficiency;
• Process and organize databases in Excel and other formats, ensuring the quality and consistency of information used by the department;
• Prepare collection reports for management, providing visibility into outstanding items, results, and relevant metrics;
• Conduct collection meetings and operational alignments with providers, strengthening communication and ensuring clear agreements and follow-ups;
• Track follow-ups on outstanding issues with internal teams and external partners, ensuring continuous workflow, deadline compliance, and resolution of requests.

Financial Analyst (Mid-Level) – Invoice Reconciliation

Risk

• Support the collection, analysis and consolidation of data for IT service performance and satisfaction reports
• Contribute to the organization and updating of the IT Governance framework in line with the company's strategic plans
• Support meetings by documenting tasks and topics discussed
• Organize backlogs and activity/project cards in progress, ensuring alignment between priorities, deliveries and operational challenges together with other team members
• Support activities within the IT Governance structure, including but not limited to: change and incident management, problem management, audits, service catalog, knowledge management, demand management, among others.