Account Manager

• Develop and execute region-specific channel strategies to drive revenue growth
• Build and manage strong relationships with channel partners
• Identify and pursue new business opportunities, upselling and cross-selling
• Coordinate with internal teams and serve as the central point of collaboration

Senior Channel Account Manager

IT Support

• Lead the design, implementation, and transformation of PLM-ERP-MES integrations
• Serve as both a technical expert and strategic leader
• Oversee the design, optimization, and promotion of best practices
• Act as a trusted advisor for architecture and business strategies
• Define, develop, and disseminate Windchill PLM architecture
• Establish governance protocols for product and manufacturing data quality
• Partner with implementation and technical enablement teams
• Mentor PTC Professional Services teams on best practices
• Collaborate with Product Management and customer-facing teams

Principal Enterprise Architect

Sales

• Responsible for recruiting and team development within assigned region which will involve travel ~40% of time across the east region
• Lead Forecasting, ARR Management, cross department collaboration, etc.
• Tasked with executive account relationship management
• Sorts out employee(s) personal and professional concerns and needs
• Provides the right resources at the right times to employee(s)
• Ensures staff understands professional development needs and attends training programs as necessary
• Provide leadership to a team of approximately 5-10 sales representatives
• Ability to achieve high activity levels while maintaining focus on multiple sales campaigns
• Ability to direct and motivate a sales team to achieve and exceed their target revenue quota in a competitive environment
• Develop a professional sales force that achieves outstanding customer service
• Competent in the ability to forecast and assess revenue opportunities
• Experience selling complex enterprise software solutions

Regional Sales Director – Industrials

Support Engineer

• Manage a portfolio of strategic SaaS and On-Premise customers
• Act as a trusted advisor and customer advocate, ensuring a high-quality support experience
• Build and maintain strong relationships with strategic enterprise customers
• Influence internal teams across Support, R&D, Services, and Sales
• Identify risks to customer satisfaction and retention, and drive mitigation plans
• Monitor support activity, case trends, severity, and performance
• Guide customers on support processes, best practices, and operational optimization

Technical Support Account Manager

Full-stack Engineer

• Contribute code and automation that enhance developer workflows and documentation delivery
• Implement small requirements and fixes, improve CI/CD pipelines
• Collaborate across engineering and documentation
• Write unit/integration tests; participate in PR reviews
• Instrument code and pipelines with basic metrics/logging
• Follow secure coding and auth best practices

Associate Software Engineer

• Foster and manage relationships with Solution Providers to drive pipeline growth and revenue generation
• Act as primary liaison between PTC Solution Providers and internal business units
• Support partners in their growth initiatives and advocating for their needs within PTC
• Enable partner success through strategic alignment
• Cultivate strong relationships and drive impactful strategies for long-term partnership success

Solution Provider Partner Manager

Customer Success Manager

• Responding to customer inquiries and advising on Arena capabilities and best practices
• Acting strategically to help customers achieve their business goals and outcomes
• Maintaining customer success plans, activities, and notes within Gainsight
• Nurturing relationships and identifying risks or opportunities for expansion
• Identifying and resolving issues or dissatisfaction by applying the appropriate resources
• Monitoring escalations and advocating for product enhancements as appropriate
• Contributing to the ongoing optimization of our coaching systems, processes, and tools
• Working closely with cross-functional teams to enhance the customer experience and drive customer growth, retention, and satisfaction

Principal Customer Success Coach

Security Engineer

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Staff Product Security Engineer

Database Administrator

• Serve as the Oracle database authority for the product, advising development teams on SQL/PLSQL optimization, schema design, and built-in database tuning
• Design and maintain database monitoring and observability, leveraging Oracle diagnostic and monitoring tools
• Proactively identify and resolve performance, scalability, and reliability issues
• Lead advanced troubleshooting of complex database problems (performance degradation, locking, contention, resource exhaustion)
• Define and enforce database best practices and operational standards
• Work directly with customers to monitor, tune, and optimize on-premises/private cloud Oracle instances
• Collaborate with support and consulting teams; occasional on-site customer work may be required

Database Administrator – Oracle

Consultant

• Working as part of a India-wide Sales team, assisting PTC Account Managers/Sales reps by providing customer-facing functional and technical expertise across the full customer buying process.
• Discussing with customers/prospects and understanding their requirements, processes and challenges/concerns
• Qualification of PTC Solution fit
• Responding to Requests for Information / Proposal / Quotation
• Develop and present an enterprise PTC Digital Thread solution vision to customers, positioning SLM (especially Service BOM) as a critical differentiator completing the digital thread from engineering to field.
• architecting and presenting technical solutions – this includes Arbortext editor, styler, Creo illustrate, Arbortext IsoDraw, Arbortext Content Delivery (ACD) and publishing engine
• preparing and delivering standard and customer solution demonstrations
• technical benchmarking/Proof of concepts
• supporting the Customer Value Proposition
• supporting PTC’s broad network of Partners including Resellers, System Integrators, Advisory Groups and leading Academic institutions.

Solution Consultant – Arbortext, SLM

Solutions Engineer

• Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance.
• Lead multiple, successful implementations of Arena, including project management, configuration and installation of software, data migration and customer training.
• Contribute to troubleshooting and solving data problems and process issues that relate to the implementation of the application.
• Analyze and map customers’ business requirements to meet implementation objectives.
• Develop and maintain a deep understanding of the functional architecture of the Arena PLM application and translate this into educational content.

Principal Solution Architect – Arena

Account Executive

• Drive key activities, including prospecting, strategy planning, executive relationship development and discovery assessment while ensuring alignment amongst PTC and ServiceMax ecosystems.
• Work closely with the other members across the business to drive and lead growth in service, software, and outcome-driven revenue generation.
• Partner closely with leaders to drive the creation and development of an overall sales readiness vision in the context of our global business.
• Build out your market, as well as maintaining the relationship with existing clients in terms of strategic planning and expansion.
• Develop a deep understanding of current and potential customer business needs to create value to customers with our solutions.
• Define and drive account strategies in partnership with internal and external stakeholders to solve our customers’ needs.
• Develop and execute an Account Playbook that formalizes the “go high / go low” strategy for the Enterprise accounts.
• Maintain and build upon strong customer pipeline management to drive predictable outcomes.
• Actively grow and maintain multi-year account plans that will be shared globally with parts of our business including Marketing, Product Management, Sales, Professional Services, and the Development teams to ensure long term alignment.
• Lead the implementation of economic value selling throughout the customers organization.

Senior Account Executive, ServiceMax

• Achieve assigned revenue target by selling PTC’s Onshape line of solutions and services to global leaders in the industrial and commercial products space
• Build high level Executive relationships at target accounts in order to help build the trust and sponsorship needed to move sales cycles forward and to closure.
• Provide sales strategy to cross-functional sales team resources (sales, presales specialists, product development, and global services)
• Drive and manage the entire sales cycle – from identifying the right business initiatives and building a competitive value proposition to negotiating through close
• Competent in the ability to forecast and assess revenue opportunities
• Investigate and understand the internal business processes of potential clients
• Rapidly learn the appropriate industries, Onshape solutions, and the benefits of the CAD, PDM Cloud model.
• Rapidly learn the necessary business impact of Onshape solutions that benefit a target company and is the most impactful as well as articulate the business value to all levels of various roles in the organization – from end user to executive.
• Utilize SalesForce.com for lead management, sales forecasting, and recording of key sales activities.
• Successfully collaborate with the appropriate internal and external resources needed in order to execute sales cycles.
• Manage the new business sales cycle from initial call through to contract negotiation and execution.
• Work with an assigned Outbound Business Development Rep to identify target companies to approach for new business sales cycles as well as assisting with their execution of email and call campaigns.
• Meet quarterly sales quotas.

Strategic Account Executive

• Develop and execute a sales strategy targeting companies in Fashion, Retail, Home Goods and Consumer Products
• Build and maintain relationships with senior executives
• Win and close new business opportunities
• Collaborate with internal teams for RFPs and solutions
• Manage existing accounts to drive growth
• Stay informed about industry trends and digital advancements
• Accurately forecast and manage pipeline using CRM tools

Enterprise Account Executive – Retail

Application Engineer

• Architect & Deliver Demonstration Kits
• Lead the end-to-end development of CAD (Creo) demo kits
• Gather and reconcile requirements from cross‑functional stakeholders
• Build deliverables such as demo scripts, scenario narratives, and value messaging
• Collaborate with global subject-matter experts to ensure technical and business alignment
• Develop Technical Videos
• Serve as the on‑camera and/or narrative expert
• Script, record, and produce video content
• Collaborate with the Technical Demo Visualization team
• Develop & Support Industry Event Demonstrations
• Partner with stakeholders to design and develop PLM demonstrations