Backend Engineer

• Work closely with customer’s partner(s) in the implementation and conversion of their current PLM system to Windchill+
• Provide necessary technical support required to design and configure a solution that meets the Windchill+ guardrails
• Collaborate with PTC SaaS BDM’s, PLM Segment and R&D for technical assessment phase
• Establish timeframes, schedules, deliverables with the customer/SI partner Project/Program manager
• Design, implement and validate solutions in Windchill Plus SaaS environment
• Provide the customer experience and implementer’s perspective to the continued development of SaaS tools, services and features

Principal Technical Architect

Solutions Engineer

• Qualify and validate technical requirements ensuring solution fit and implementation plans are aligned to the customer’s needs and strategic priorities
• Manage customer relationships, advocating for customer interests and addressing issues promptly to maintain high satisfaction and loyalty
• Lead technical validation aspects of sales opportunities, demonstrating deep product knowledge and industry expertise to drive successful engagements and technical closure
• Drive adoption of PTC CAD solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth
• Provide expert technical advice based on deep industry, market, PTC and enterprise transformation knowledge

Senior Solutions Consultant

DevOps Engineer

• Function effectively in a remote environment
• Support the creation of ad-hoc and emergency maintenance schedules
• Interface with involved work groups to determine available resources and resolve scheduling conflict
• Create change requests with appropriate information in Service Now
• Create, seek approval and send notifications to end-customers
• Identify missing contacts and populate them in the CMDB
• Resolve schedule conflicts due to coordination needs, changing priorities and customer requests
• Analyze success/failures, create the final report and organize lessons learned
• Attend all required meetings
• Identify and share issues related to inventory with CMDB team
• Create and Update SNOW templates for change requests
• Create and manage planning and alignment meetings with various stakeholders
• Other duties as required.

Cloud Operations Engineer

Product Designer

• Lead the end-to-end design of CAD and PLM/PDM features including geometry workflows, BOM management, and engineering change processes.
• Translate complex technical requirements into intuitive user interfaces and interactions.
• Own design systems and patterns to ensure consistency, scalability, and accessibility across platforms.
• Partner with Product Managers, Engineers, and UX Researchers to define product vision, user needs, and design strategy.
• Influence long-term product direction through user insights, data, and design best practices.
• Facilitate cross-functional workshops and design reviews to align teams and drive innovation.
• Develop prototypes and conduct usability testing to validate design decisions.
• Ensure designs meet performance, accessibility, and security standards and advocate for design quality throughout development.
• Mentor junior designers and contribute to a culture of feedback, learning, and continuous improvement.
• Explore emerging design tools, technologies, and methodologies and work in Agile environments.

Senior Product Designer

Manager

• Manage a portfolio of 14 customers (ARR $13.4M) as Platinum Support Manager
• Serve as trusted technical advisor and liaison between Support, Engineering, and Product teams
• Act as the customer’s Technical Account Manager post-implementation
• Build and maintain strong relationships with key business and technical stakeholders across assigned accounts
• Lead regular case reviews and performance metric discussions
• Provide timely updates on customer issues and account health to internal teams and leadership
• Participate in customer-facing meetings, including Quarterly Business Reviews
• Represent the customer’s voice internally to drive continuous improvement
• Manage escalated issues in collaboration with the Escalation Manager
• Understand and communicate customer-specific customizations and technical needs
• Collaborate with Account Managers to coordinate upgrades and rollouts, maintenance schedules, company events and communications
• Monitor and follow up on customer satisfaction through surveys, feedback, and postmortem reviews
• Share technical best practices and relevant updates with customers
• Contribute to and review knowledge base articles, especially those related to Platinum Support processes

Platinum Support Manager

Support Engineer

• Deliver world class maintenance and support services to ServiceMax customers
• Assist ServiceMax customers in using and resolving day-to-day product questions for the ServiceMax Field Service products
• Act as the first point of contact for all ServiceMax Customers
• Capture, understand and reproduce the customer issue and take the appropriate actions to root cause and resolve
• Log, replicate, troubleshoot and resolve technical support cases
• Communicate updates and resolutions in a written and verbal manner
• Advocate / be the voice of the customer within ServiceMax
• Manage the client relationship for ServiceMax and support new business development activities
• Engage with customers to reactively and proactively address requests for service
• Assist team members in on-time closure of outstanding customer cases
• Continuous management and upkeep of Customer
• Meet or exceed SLA’s, Case Quality and Customer Satisfaction (CSAT) score
• Collaborate with customers and ServiceMax functional teams to integrate, implement software updates, change requests and application support activities
• Assess business impact of customer issues and update stakeholders
• Create Knowledge articles and peer review articles for resolved customer issues

Technical Support Specialist

Full-stack Engineer

• Software development under Agile methodologies (Scrum / Kanban)
• Feature development / Bug fixing
• Building reusable code for future use
• Participating in the design and creation of a scalable software
• Collaborate with Product Owner, Support and QA (Quality Assurance) teams
• Showcasing the features developed to the team and customers
• Work on Java-based web application (CodeBeamer ALM)

Associate Software Engineer

• Software development under Agile methodologies (Scrum / Kanban)
• Feature development and bug fixing for Java-based web application (CodeBeamer ALM)
• Build reusable code and participate in the design and creation of scalable software
• Collaborate with Product Owner, Support and QA (Quality Assurance) teams
• Showcase developed features to the team and customers
• Work in a virtual Agile Scrum team and deliver hands-on impact from day one

Senior Software Engineer

• Responsible for the full stack of tools, processes, and environments that make up CI/CD for Codebeamer to turn code check-ins into deliverable software
• Use depth of knowledge to advance DevOps tools, systems, and processes to enable faster software delivery
• Resolve issues with CI/CD Pipelines (Jenkins) and systems running on Linux (Ubuntu, Red Hat)
• Review logs to debug issues in distributed environments
• Take ownership of new projects, solutions, assignments and drive them to completion
• Improve AWS and/or Azure infrastructure
• Create automations for AI-related projects and support development/QA

Marketing Analyst

• Play a key role in executing strategic marketing programs that drive pipeline and revenue growth across international markets.
• Support Account-Based Marketing (ABM) campaigns: contribute ideas, tailor tactics, and ensure flawless execution.
• Partner with the Senior Manager of Demand Generation on research, planning, and execution of strategic marketing campaigns.
• Execute campaign tactics across channels to engage priority accounts.
• Support the coordination of vendors, platforms, and tools used in marketing programs.
• Research and support the planning of events.
• Track and report on campaign performance, providing insights to improve execution.
• Collaborate cross-functionally to ensure programs are aligned, on time, and on budget.
• Plan and execute quarterly webinars aligned with campaign themes.

Technical Writer

• Join PTC’s Enablement team as a Technical Editor transforming complex technical content into clear, engaging materials
• Report to the Director of Standards, Tools, and Processes and define the voice of PTC’s product documentation
• Edit and review content in Word and PowerPoint for clarity, grammar, tone, and consistency
• Collaborate with developers to ensure technical accuracy
• Maintain a project board to track editing progress and communicate updates or delays to stakeholders
• Provide constructive feedback to content creators and drive adoption of editorial standards
• Develop and update the editorial standards guide and research external style guides to refine internal standards

Technical Editor

Developing mobile apps using cutting edge technology. Be a part of a professional team that can get mobile apps done right. Build a robust and scalable sync engine to handle large amounts of data to and from a mobile device in seconds. Building enterprise software that “just works”. Create enterprise quality web pages with the pop of a consumer driven page. Learn and practice skills that are in high demand. React Native, Async JavaScript, AWS, Machine Learning, Salesforce development.

Customer Success Manager

• Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.
• Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
• Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders.
• Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
• Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
• Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
• Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.

Principal Technical Architect

Senior Solutions Consultant

Cloud Operations Engineer

Senior Product Designer

Platinum Support Manager

Technical Support Specialist

Associate Software Engineer

Senior Software Engineer

DevOps Engineer

Marketing Analyst

Technical Editor

Senior Software Engineer

Customer Success Manager, Principal