Solutions Engineer

• Outcome based focus - Able to consult customer and partners on alignment of outcomes and business solutions at a global enterprise level.
• Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution.
• Scope Verification – Analyze, design and develop a software solution implementation plan based upon current vs. future state of the customer’s business.
• Prescriptive in recommending solution designs and implementation approach to optimize value for customer with PTC solutions.
• Advisory Services – Position and recommend PTC’s adoption and advisory services to support partners in developing credible SOWs.
• Deal Management - Effectively manages and closes complex sales cycles from business champion to c-suite (CIO/CEO) level.

Business Solutions Manager

• Drive strategic customer engagements for some of the world’s most innovative organizations
• Shape technical sales strategies, leading enterprise PLM and digital transformation initiatives
• Collaborate across technical and non-technical functions
• Ensure PTC’s PLM solutions deliver maximum value

Principal Solutions Consultant

Account Manager

• Assist Solution Providers go-to market strategies for all segments in alignment with PTC’s Partner Program Guidelines
• Lead enablement requirements for Sales, Pre-Sales Post-Technical Support and implementations
• Align with Partner Marketing and PTC Marketing to define and execute the pipeline generation strategy
• Work with Partners to accurately forecast all Solution Provider segment sales
• Align Partners with PTC Extended Ecosystem to assist with the GTM Strategy and program adherence & success
• Position and create a governance model to align that all Partners are consistently driving pipeline & sales

Solution Provider Partner Manager

Consultant

• Act as a senior technical consulting expert, providing senior technical guidance and contributing technical expertise to complex pre-sales engagements in North America for PLE and MBSE.
• Support PLE in combination with MBSE, including ALM/PLE and MBSE patterns/architectures, customer onboarding, and long-term customer success initiatives across enterprise clients mainly in regulated industries.
• Develop & present technical presentations and customized demonstrations of PTC Codebeamer and Pure Variants including integrations with Windchill and 3rd party MBSE solutions to customers, prospects, and partners.
• Collaborate cross-functionally with Sales, CSM, Product Management, R&D, and Support to ensure seamless customer experience.
• Plan, manage and deliver POCs (proof of concepts) and technical workshops based on customer and partner related business needs with a focus on PLE process, methods and tools.
• Act as a solution architect for customer engagements within defined solution architecture, working with our partners, solution centers and R&D.
• Represent PLE initiatives at key North American PTC internal events and external events jointly with customers.
• As a senior technical advisor, suggest potential solutions and/or alternatives to key customer and partner challenges.
• Support the sales team in qualifying potential opportunities with current customers, partners or prospects with the goal of fostering customer adoption and value realization of PLE with Pure Variants, Codebeamer and third-party MBSE solutions.

Principal Solution Consultant, MBPLE

Customer Success Manager

• You will be working with high visibility accounts in the Life Sciences industry
• Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.
• Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal.
• Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders.
• Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities.
• Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support.
• Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.
• Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions.

Principal Customer Success Manager, MedTech

• Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value
• Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention
• Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn
• Conducting business reviews to align product usage with client goals and recommending improvements
• Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies)
• Serving as the 'voice of the customer' to provide product teams with feedback on improvements

Infrastructure Engineer

• Support all Windows and Linux related data center infrastructure
• Provide technical support in your area
• Ensure projects are delivered on time and budget
• Ensure operational SLAs are met and/or exceeded
• Serve as an escalation point for junior technicians
• Responsible for on-call rotation and support requests
• Ensure quality, compliance, and stability through documentation review and creation

Systems Infrastructure Engineer

• Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance, including pros and cons of various implementation options.
• Contribute to the ongoing effort of troubleshooting and solving data problems and process issues that relate to the efficient implementation of the application.
• Lead multiple, successful implementations of Arena, including project management, configuration and installation of software, data migration and customer training.

Principal Solution Architect

• Represent PTC with major international SaaS customers, including top-tier Fortune 500 companies
• Ensure long-term customer experience and satisfaction with PTC’s IoT SaaS/Cloud offering
• Plan and execute risk mitigation plans to retain and build loyalty with customers
• Provide valuable insights by analyzing customer health metrics
• Act as the main point of contact for escalations, coordinating PTC resources to resolve issues
• Work with Delivery teams to ensure programs are delivered on time and with quality

Senior Cloud Customer Success Manager

Affiliate Manager

• Serve as the primary senior technical authority for GSI partner solution development across the Americas
• Define the technical strategy and architectural direction for how GSIs build with PTC technologies
• Establish centralized, scalable frameworks supporting GSI technical engagement
• Lead deep technical workshops, co‑development sessions, and solution incubation initiatives with GSI engineering and delivery teams
• Guide GSIs in designing and validating solution architectures
• Ensure partner-built solutions adhere to PTC architectural standards and SaaS guardrails
• Provide executive-level reporting on GSI technical investment impact, solution maturity, and partner readiness
• Serve as a PTC technical thought leader to senior GSI technical stakeholders

Partner Technical Strategist

• serve as the primary senior technical authority for GSI partner solution development across the Americas
• define the technical strategy and architectural direction for GSIs
• establish centralized, scalable frameworks for GSI technical engagement
• lead deep technical workshops and co-development sessions with GSI teams
• guide GSIs in designing and validating solution architectures
• ensure partner-built solutions adhere to PTC architectural standards

Principal Partner Technical Strategist

Full-stack Engineer

• Serve as a primary developer for Perc Ultra SMP (32‑bit) and Perc 64 (64‑bit)
• Plan and execute development tasks; troubleshoot issues and clear blockers
• Implement bug fixes, feature enhancements, and major new release content
• Develop and maintain regression tests for fixes and new functionality
• Review, test, and approve code changes from team members before commit
• Collaborate with Developer Tools leadership to maintain and update licensing components
• Work directly with customer engineering teams to diagnose issues, resolve technical questions, and advise on best practices

Principal Software Engineer

Account Executive

• Achieve assigned revenue target by selling PTC’s Onshape line of solutions and services to global leaders in the industrial and commercial products space
• Build high level Executive relationships at target accounts in order to help build the trust and sponsorship needed to move sales cycles forward and to closure
• Provide sales strategy to cross-functional sales team resources (sales, presales specialists, product development, and global services)
• Drive and manage the entire sales cycle – from identifying the right business initiatives and building a competitive value proposition to negotiating through close
• Competent in the ability to forecast and assess revenue opportunities
• Investigate and understand the internal business processes of potential clients
• Rapidly learn the appropriate industries, Onshape solutions, and the benefits of the CAD, PDM Cloud model
• Utilize SalesForce.com for lead management, sales forecasting, and recording of key sales activities
• Successfully collaborate with the appropriate internal and external resources needed in order to execute sales cycles
• Manage the new business sales cycle from initial call through to contract negotiation and execution
• Meet quarterly sales quotas.

Strategic Account Executive

Security Engineer

• Define and execute a multi-year product/security strategy and roadmap across AI, SaaS, cloud, and product lines; establish a durable operating rhythm.
• Operate, scale, and lead a product security organization (e.g., security architects, product security engineers, security champions enablement, AppSec tooling/program roles), including hiring, coaching, and performance management.
• Ensure security is integrated into agile delivery through developer security training, design/architecture reviews, threat modeling, security user stories, automated security testing, penetration testing, and audit readiness.
• Serve as a senior security advisor to engineering leadership; drive secure-by-design decisions for multi-tenant SaaS, APIs, identity, encryption, secrets, logging/monitoring, and tenant isolation.
• Own or co-own secure development policies/standards, release security criteria, and “definition of done” expectations (e.g., required SAST/DAST/SCA gates; pre-release validation).
• Define requirements for OSS and third-party components, including provenance, vulnerability monitoring, and secure acquisition/maintenance practices.
• Establish measurable outcomes and reporting frameworks to track program effectiveness (risk reduction, coverage, remediation speed, escaped defects, incident trends) and guide investment decisions.
• Partner with product engineering groups as trusted security counterparts across architecture, design, deployment, and runtime operations; influence backlogs and roadmaps without slowing delivery.
• Support customer security reviews, attestations, and compliance-driven requirements by translating expectations into practical engineering controls and evidence.