Affiliate Manager

• Serve as the primary senior technical authority for GSI partner solution development across the Americas
• Define the technical strategy and architectural direction for how GSIs build with PTC technologies
• Establish centralized, scalable frameworks supporting GSI technical engagement
• Lead deep technical workshops, co‑development sessions, and solution incubation initiatives with GSI engineering and delivery teams
• Guide GSIs in designing and validating solution architectures
• Ensure partner-built solutions adhere to PTC architectural standards and SaaS guardrails
• Provide executive-level reporting on GSI technical investment impact, solution maturity, and partner readiness
• Serve as a PTC technical thought leader to senior GSI technical stakeholders

Partner Technical Strategist

• serve as the primary senior technical authority for GSI partner solution development across the Americas
• define the technical strategy and architectural direction for GSIs
• establish centralized, scalable frameworks for GSI technical engagement
• lead deep technical workshops and co-development sessions with GSI teams
• guide GSIs in designing and validating solution architectures
• ensure partner-built solutions adhere to PTC architectural standards

Principal Partner Technical Strategist

Full-stack Engineer

• Serve as a primary developer for Perc Ultra SMP (32‑bit) and Perc 64 (64‑bit)
• Plan and execute development tasks; troubleshoot issues and clear blockers
• Implement bug fixes, feature enhancements, and major new release content
• Develop and maintain regression tests for fixes and new functionality
• Review, test, and approve code changes from team members before commit
• Collaborate with Developer Tools leadership to maintain and update licensing components
• Work directly with customer engineering teams to diagnose issues, resolve technical questions, and advise on best practices

Principal Software Engineer

Account Executive

• Achieve assigned revenue target by selling PTC’s Onshape line of solutions and services to global leaders in the industrial and commercial products space
• Build high level Executive relationships at target accounts in order to help build the trust and sponsorship needed to move sales cycles forward and to closure
• Provide sales strategy to cross-functional sales team resources (sales, presales specialists, product development, and global services)
• Drive and manage the entire sales cycle – from identifying the right business initiatives and building a competitive value proposition to negotiating through close
• Competent in the ability to forecast and assess revenue opportunities
• Investigate and understand the internal business processes of potential clients
• Rapidly learn the appropriate industries, Onshape solutions, and the benefits of the CAD, PDM Cloud model
• Utilize SalesForce.com for lead management, sales forecasting, and recording of key sales activities
• Successfully collaborate with the appropriate internal and external resources needed in order to execute sales cycles
• Manage the new business sales cycle from initial call through to contract negotiation and execution
• Meet quarterly sales quotas.

Strategic Account Executive

Security Engineer

• Define and execute a multi-year product/security strategy and roadmap across AI, SaaS, cloud, and product lines; establish a durable operating rhythm.
• Operate, scale, and lead a product security organization (e.g., security architects, product security engineers, security champions enablement, AppSec tooling/program roles), including hiring, coaching, and performance management.
• Ensure security is integrated into agile delivery through developer security training, design/architecture reviews, threat modeling, security user stories, automated security testing, penetration testing, and audit readiness.
• Serve as a senior security advisor to engineering leadership; drive secure-by-design decisions for multi-tenant SaaS, APIs, identity, encryption, secrets, logging/monitoring, and tenant isolation.
• Own or co-own secure development policies/standards, release security criteria, and “definition of done” expectations (e.g., required SAST/DAST/SCA gates; pre-release validation).
• Define requirements for OSS and third-party components, including provenance, vulnerability monitoring, and secure acquisition/maintenance practices.
• Establish measurable outcomes and reporting frameworks to track program effectiveness (risk reduction, coverage, remediation speed, escaped defects, incident trends) and guide investment decisions.
• Partner with product engineering groups as trusted security counterparts across architecture, design, deployment, and runtime operations; influence backlogs and roadmaps without slowing delivery.
• Support customer security reviews, attestations, and compliance-driven requirements by translating expectations into practical engineering controls and evidence.

Senior Director – SaaS, Cloud & Product Security

Solutions Engineer

• responsible for the delivery of the technical aspects of a customer’s implementation in a timely and professional manner to the customer’s ultimate satisfaction
• designing, developing, and maintaining custom extensions between PLM and related enterprise systems using the company’s Integration Platform as a Service (iPaaS)
• troubleshooting customer Arena API issues and migrating PLM/QMS data to and from Arena
• developing and proposing innovative approaches to designing and delivering technical solutions

Technical Solution Engineer

Manager

• Manage and interface with a portfolio of assigned customers
• Manages technical interactions between Support, Engineering and Product to deliver a unified support experience to Customers
• Develops relationships with key business and technical stakeholders across assigned accounts
• Runs regular case and metric review meetings
• Communicates status of customer issues and overall health internally as necessary, within Support, to other departments and to executives
• Manages escalated Customer issues through to resolution, in conjunction with Escalation Manager
• Understands the Customer's customizations and technical needs and is able to communicate these to other departments
• Works with the AM to inform and plan with the customer: Upgrades and other rollouts, Upcoming maintenance events

Platinum Support Manager

Sales

• Achieve assigned quota by selling IIoT solutions to a set number of accounts
• Coordinate closely with the territory teams to align on strategy, execution, and management of account
• Develop and maintain a 4-quarter business revenue forecasts and strategic account plans
• Prospect and develop new accounts while expanding relationships within existing accounts
• Understand customer operations and data strategies to tailor compelling IIoT solutions
• Build executive relationships with key leadership (CIO, VP of Operations, OT/IT Directors, AI/Cybersecurity leaders)
• Coordinate sales and technical resources throughout the sales cycle
• Drive complex industrial software sales: identify, engage, and close enterprise-level opportunities
• Act as a trusted advisor: translate technical capabilities into business value
• Manage the full sales cycle: from lead qualification to contract signing
• Collaborate across teams: work with channel partners, solution consultants, and marketing to maximize impact
• Use data-driven forecasting and pipeline management to exceed sales targets

IIoT Solution Sales

• Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance, including pros and cons of various implementation options.
• Contribute to troubleshooting and solving data problems and process issues that relate to efficient implementation.
• Lead multiple successful implementations of Arena, including project management, configuration and installation of software, data migration, and customer training.

Principal Solution Architect – Arena

• Lead consultant on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution.
• Accountable for leading discovery and design workshops.
• Completing business requirements analysis and confirmation.
• Ability to transform business requirements into a set of end to end solutions within the application.
• Identifying and documenting specifications and criteria for customizations.
• Confirming functional design with client.
• Supporting configuration effort by project consultants.
• Overseeing quality reviews and testing of the configured solution.
• Documenting finalized solution design and build specifications.
• Leading deployment and hand-off.
• Coordinating resolution of client-reported feedback and issues.
• Communicating with project team to ensure timely updates to project health, risks, issues and solutions.

Solution Architect

Program Manager

• Lead cross-functional/cross-regional enablement projects to develop and deliver engaging and effective sales training assets and curriculums focusing on our ServiceMax solutions
• Establish partnerships with Segment groups and the corporate ecosystem to secure essential subject matter expert (SME) and delivery resources
• Master content from subject matter experts (SMEs) and defined sources to organize it in a way that reflects an understanding of the product/program to be supported
• Develop identified training assets and sessions (courseware, webcasts, battlecards, live delivery, etc.), utilizing appropriate source subject matter experts
• Leverage data to provide actionable insights and measure the effectiveness of sales enablement initiatives
• Participate in the design, development and delivery of a robust onboarding program that accelerates new hire productivity and integration, with a focus on accountability

Sales Enablement Program Manager

• Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed
• Lead initial renewal contract negotiations with customers and escalate when appropriate
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
• Ensure prompt and accurate responses to inbound customer requests and internal communications
• Deliver excellent customer service throughout the renewal lifecycle
• Ensure all renewals are completed prior to their expiration date
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
• Communicate customer feedback to the appropriate internal teams
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
• Identify strategic opportunities through contract review and collaboration with Sales
• Communicate company policies and any limitations that may impact customer requests
• Recommend alternative subscription options when customer requests cannot be met
• Follow PTC’s Code of Conduct

Renewal Sales Representative

Events

• Lead development, planning, and execution of event strategies
• Oversee end-to-end planning of high-impact global sales events
• Partner closely with various stakeholders for event goals
• Manage multi-million-dollar event budgets
• Define, monitor, and report on key event performance indicators
• Develop and maintain vendor and venue relationships
• Identify potential risks and implement proactive strategies
• Lead exploration of innovative event technologies

Senior Director, GTM Events

Cloud Engineer

• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels
• Manage cases efficiently within our ticketing system
• Facilitate communication between customers and internal teams to resolve issues
• Update managers and management team on ticket status as required
• Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare
• Operating systems include Solaris, Linux, Windows

Cloud Services Ops, Associate Engineer

• Act as a trusted advisor to prospects and customers, focusing on value-based selling
• Lead discovery sessions to understand customer pain points and translate them into tailored solutions
• Deliver engaging product demonstrations and presentations to both technical and non-technical audiences
• Collaborate with sales, product, and engineering teams to align solutions with customer needs
• Support strategic initiatives and C-level engagements with a focus on business outcomes