PromptCare

Auditor

• Use CPR Document management system
• Follow up with Documentation Team for documents that require signatures.
• Print documents for audit requests and/or payor requests
• Follow up on documents not returned.
• Timeframe 1 week follow up with Documentation Team/Enteral Team
• Follow up with sales reps.
• Follow up with clinical team as required.
• Submit Audit documents to manager for review
• Once documents are reviewed, can submit to Auditing body and/or payor
• Contact Payor for proper documents to send for request of Medical Records
• Internal Audit review to be done quarterly

Internal Auditor, Documents

Director

• Leading patient services which includes patient management, reauthorizations, and documentation across our existing patients who are on service.
• Drive process improvements to optimize billing timelines, cash collections, and DSO.
• Proactively ensure that disruption to ongoing care for patients is minimized resulting from insurance, physician, medication or other changes.
• Empower teams to deliver exceptional service to both internal and external stakeholders.
• Reports to: VP of Reimbursement – RCM
• Keep abreast of insurance coverage guidelines and infusion reimbursement terms for the vast array of insurances on the market.
• Assume direct management over Reauthorization, Patient Management and Document Management.
• Maintain knowledge of reimbursement principles.
• Consistently works toward becoming a subject matter expert relative to Medicare, Medicaid and insurance company requirements for home infusion services.
• Results oriented in achieving assigned cash collection and DSO goals.
• Communicate effectively and express ideas clearly.
• Prepare department reports to serve as resource both for the VP of Reimbursement and VP of Intake and update them as needed.
• Maintain confidentiality of company and patient information.
• Always maintains courteous demeanor.
• Work effectively and maintains expected productivity.
• Take all data and present to decision makers when identifying areas of improvement.
• Maintains knowledge of, and compliance to all applicable laws, regulations, and SOPs always.
• Provide effective employee training.

Director of Patient Services – Home Infusion

Account Executive

• Supports the Director of Sales with the development and implementation of Clinical Programs with best practices in assigned market
• Evaluates referral sources satisfaction and develops branch opportunities to improve customer satisfaction
• Initiates and develops good working relationships with referral sources and physicians to drive increased referrals
• Assesses accounts for new business opportunities and promotes new company services
• Assesses opportunities and utilizes internal and external resources to solidify relationships that will increase profitable net revenues to meet budget objectives
• Secures renewal orders with existing customers
• Follow up with accounts on a regular basis to check for client satisfaction, changing needs, territory strategies, progress in attaining sales goals, product mix, payor mix and market penetration, etc
• Initiates and coordinates in-services with clients and appropriate managers
• Identifies and establishes a strong relationship with the decision makers responsible for the control of referrals
• Develops and implements marketing plan for territory, consistent with company and corporate goals and regulatory and accrediting bodies
• Assists in developing new programs consistent with plan, client need and community desire
• Prepares materials for sales calls, presentations, and promotions, including seasonal promotions
• Meets monthly quota objectives
• Perform other duties as assigned

Operations

• Build and support financial models and forecast analysis.
• Conduct market research and competitive analysis to inform growth strategy.
• Support M&A and corporate development initiatives (research, financial analysis, diligence preparation).
• Analyze operational KPIs and identify performance improvement opportunities.
• Assist in development of executive-level presentations and strategic recommendations.
• Partner with analytics teams to enhance dashboards and reporting tools.
• Evaluate workflows across patient intake, pharmacy, nursing, and revenue cycle to identify efficiency gains.
• Support cross-functional project management efforts including timeline tracking and stakeholder coordination.

Internal Auditor, Documents

Director of Patient Services – Home Infusion

Account Executive

Strategic Operations Associate Intern