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Intake Coordinator
PromptCareIntake Coordinator processing inbound orders and requests for assistance at PromptCare. Proficient in enterprise systems and customer satisfaction in a healthcare environment.
About the role
Key responsibilities & impact- Processing inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, and e-mails
- Become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients
- Provide our clients with timely and accurate information and take appropriate corrective actions regarding our services to ensure the customer’s complete satisfaction
- Obtains patient referral admission data and documents initial information
- Notifies appropriate staff of all pending referrals and patient admissions and maintains communication between referral, sales, dispatch, and other departments as needed
- Enters new patient information into the order processing system
- Generates a referral log every day and forwards to appropriate staff
- Performs insurance verification and obtains prior authorizations for patient onboarding
- If additional information is needed to obtain authorization, direct contact with sales, case manager, physician, and patient may be required until all data is collected, and the authorization process is complete
- Performs cost analyses for new referrals and communicates information to Sales and dietician if required
- Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies
- Assure deliveries are scheduled to meet patient needs and company guidelines for cost-effectiveness
- Follow proper procedures for accurate and timely documentation of referral source or patient concerns, and most importantly, take appropriate corrective actions
Requirements
What you’ll need- A college education (associate or bachelor’s degree) is preferred, but we will consider strong relevant experience in lieu of a college degree
- Must have strong PC skills, especially the MS Office suite
- Previous experience with Brightree or CPR+ software, is a major advantage (although training will be provided)
- Previous experience with patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
- Previous experience working with hospitals, physicians, case managers, and sales team is preferred
Benefits
Comp & perks- Competitive Salary
- Medical, Dental, Vision Package
- 401(k) plan (discretionary)
- PTO - Vacation, Sick and Personal days, and paid holidays
- Referral bonuses & Discount Ticket Program
- Employee Recognition Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order ProcessingData EntryCost AnalysisReferral DocumentationCorrective Action Implementation
Soft Skills
Effective CommunicationProblem-SolvingTeam Collaboration