FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Intake Coordinator
PromptCareIntake Coordinator processing inbound orders and requests for assistance at PromptCare. Proficient in enterprise systems and customer satisfaction in a healthcare environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing patient orders and referrals while ensuring customer satisfaction through effective communication and problem-solving. Skilled in insurance verification and maintaining accurate documentation in a referral-based healthcare environment.
Highest-signal resume keywords
Patient Admissions ExperienceInsurance VerificationMS Office Suite ProficiencyBrightree or CPR+ Software ExperienceCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingData EntryCost AnalysisReferral DocumentationCorrective Action Implementation
Soft Skills
Effective CommunicationProblem-SolvingTeam Collaboration
Industry Keywords
Referral SourcePatient OnboardingHealthcareSales CoordinationCase Management
About the role
Key responsibilities & impact- Processing inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, and e-mails
- Become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients
- Provide our clients with timely and accurate information and take appropriate corrective actions regarding our services to ensure the customer’s complete satisfaction
- Obtains patient referral admission data and documents initial information
- Notifies appropriate staff of all pending referrals and patient admissions and maintains communication between referral, sales, dispatch, and other departments as needed
- Enters new patient information into the order processing system
- Generates a referral log every day and forwards to appropriate staff
- Performs insurance verification and obtains prior authorizations for patient onboarding
- If additional information is needed to obtain authorization, direct contact with sales, case manager, physician, and patient may be required until all data is collected, and the authorization process is complete
- Performs cost analyses for new referrals and communicates information to Sales and dietician if required
- Process telephone calls and triage problems in accordance with company standards and other verbal and written training policies
- Assure deliveries are scheduled to meet patient needs and company guidelines for cost-effectiveness
- Follow proper procedures for accurate and timely documentation of referral source or patient concerns, and most importantly, take appropriate corrective actions
Requirements
What you’ll need- A college education (associate or bachelor’s degree) is preferred, but we will consider strong relevant experience in lieu of a college degree
- Must have strong PC skills, especially the MS Office suite
- Previous experience with Brightree or CPR+ software, is a major advantage (although training will be provided)
- Previous experience with patient admissions and customer service in a similar referral source-based practice setting is strongly preferred
- Previous experience working with hospitals, physicians, case managers, and sales team is preferred
Benefits
Comp & perks- Competitive Salary
- Medical, Dental, Vision Package
- 401(k) plan (discretionary)
- PTO - Vacation, Sick and Personal days, and paid holidays
- Referral bonuses & Discount Ticket Program
- Employee Recognition Program