Patient Services Coordinator

PromptCare

Patient Services Coordinator responsible for patient engagement and support initiatives for healthcare services. Collaborating with nursing and handling data analysis to ensure patient care success.

Posted 7/21/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong data analysis, organizational skills, and attention to detail while managing patient engagement activities and adhering to pharmacy regulations. Proficient in customer service within healthcare settings, particularly with infusion therapy patients.

Highest-signal resume keywords

Data AnalysisPatient EngagementCustomer ServiceInventory ManagementPharmacy Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisMedication PreparationInventory ManagementChart AuditingPatient Education

Soft Skills

Time ManagementAttention to DetailProblem Solving

Industry Keywords

HealthcarePharmacy SpecialtyInfusion TherapyPatient AdmissionsCustomer Service Center

About the role

Key responsibilities & impact

Conduct telephonic outreach and engagement, including but limited to: problem solving, patient education, adherence support, and retention
Medication and supply delivery scheduling
Collaborating with nursing department and outside agencies for prescription or supply needs
Advocating and raising awareness on behalf of patients and special program initiatives
Analyze reports and report outcomes data for special program assignments
Utilize good time management skills to ensure all facets of patient engagement activities and program requirements are completed in a timely manner
Participate in retention and discharge committee meetings as assigned
Conduct proactive, concurrent, and retrospective audits to ensure all charts and tickets are complete, compliant, and present
Prepare, package and label medications for deliveries
Track equipment
Manage inventory and order supplies as needed
Maintain a clean and organized work environment
Adhere to all pharmacy regulations and guidelines
Other additional job duties

Requirements

What you’ll need

High school diploma or equivalent.
Bachelor’s degree in healthcare field or business is preferred
Strong data analysis and organizational skills
Strong attention to detail and accuracy
Experience with patient admissions in a similar referral source-based practice setting and customer service in an inbound/outbound customer service center is strongly preferred
Customer service experience in a Pharmacy Specialty is strongly preferred, but previous customer service experience in the healthcare services business is also acceptable
Previous experience working with infusion therapy patients is highly desirable

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans