Patient Services Supervisor

PromptCare

Patient Services Supervisor overseeing healthcare operations at a facility. Managing patient service representatives and ensuring high-quality medical services for patients.

Posted 7/21/2026full-timeLenexa • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing healthcare facility operations, ensuring high-quality medical services, and implementing safety protocols. Proficient in managing patient service teams and enhancing workflows to improve patient services.

Highest-signal resume keywords

Healthcare Facility ManagementInfusion BackgroundPatient Services Process ImprovementMicrosoft Office SuiteStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Operations ManagementPatient ManagementDocument ManagementWorkflow StandardizationSOP Development

Soft Skills

Attention to DetailProblem-SolvingTeam LeadershipWork Ethic

Tools & Technologies

CPR+Caretend

Industry Keywords

Medical ServicesPatient InteractionSafety ProtocolsRegulatory Compliance

About the role

Key responsibilities & impact

Overseeing the day-to-day operations of a healthcare facility
Responsible for providing high-quality medical services for the patients
Implementing standard protocols and strict regulations to ensure safety and security
Managing a team of patient service representatives who interact with patients
Participating in process improvement in patient services
Enhancing and standardizing workflows and SOP’s throughout the patient services team
Leading and participating in standard and ad-hoc meetings and presentations
Assisting in managing all Patient Management and Document Management staff

Requirements

What you’ll need

Bachelor’s degree or equivalent but not required in lieu of applicable experience in managing a similar healthcare operation
Excellent oral and written communication skills are required to communicate with colleagues, management, patients, and physician offices
Infusion background is required
Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence, CPR+ and/or Caretend experience is preferred
Strong work ethics with attention to detail and quality are required
Ability to identify and address problem accounts is required
3-5 years managerial experience is preferred

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans