Financial Planning and Analysis

• Actively and regularly coaches and educates internal eco partners to drive investment visibility
• Identify investment opportunities and lead team on actions to achieve investment results
• Build strong relationships that drive referral activity
• Promote PNC's products and services to existing and prospective clients
• Develop and implement investment and insurance strategies
• Provide sound guidance for clients by recommending the best products
• Efficiently handling service transactions and identifying and executing sales opportunities
• Creates customer loyalty and grows customer share of wallet

Licensed Investment Services Consultant

Security Engineer

• Manage, configure, and optimize Akamai’s security solutions to protect web applications, APIs, and digital infrastructure from cyber threats.
• Deploy and maintain tools like the Akamai Kona Site Defender, Web Application Firewall (WAF), Bot Manager, and DDoS mitigation services.
• Collaborate with IT, security, and development teams to ensure robust protection, high performance, and seamless user experiences across enterprise digital assets.
• Monitor and review security dashboards and logs to identify threats, anomalies, or performance issues, responding promptly to incidents like DDoS attacks or bot-driven abuse.
• Fine-tune security policies to balance protection with performance, minimizing false positives and ensuring legitimate traffic flows smoothly.
• Analyze traffic patterns and threat intelligence to proactively update security configurations and mitigate emerging risks.
• Collaborate with development teams to integrate Akamai security into CI/CD pipelines and ensure secure application delivery.
• Troubleshoot and resolve issues related to security configurations, content delivery, or application performance impacted by Akamai settings.
• Maintain documentation of security policies, incident reports, and configuration changes for compliance and auditing purposes.
• Stay current on cybersecurity trends, Akamai product updates, and best practices to recommend improvements or new features for adoption.
• Liaise with Akamai support and account teams to resolve complex issues or escalate critical incidents.

Security Specialist – Akamai Security Suite Administrator

Full-stack Engineer

• Design, implement, and enhance platform capabilities across Linux and Windows Server environments
• Develop and maintain automation solutions using PowerShell (required) and Python (preferred)
• Lead efforts in Drift Management, including identification, analysis, and remediation of configuration inconsistencies across environments
• Provide technical leadership and mentoring to junior team members
• Partner with engineering, SRE, and platform teams to improve system design, observability, and performance
• Establish and promote standards, best practices, and configuration management processes
• Support system optimization, configuration management, and platform upgrades
• Create and maintain technical documentation, runbooks, and architectural guidance

Principal Software Developer

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs.
• Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues.
• Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Lead Software Engineer

Product Manager

• Define and execute the CIAM roadmap for phone channel authentication (IVR + agent assist).
• Lead transition from legacy authentication (KBA/security questions) to modern CIAM approaches using: Transmit FlexID orchestration, Pindrop fraud detection & voice intelligence.
• Establish a risk-based authentication strategy tailored to phone interactions.
• Align with enterprise identity, Zero Trust, and omnichannel authentication frameworks.
• Own end-to-end IVR authentication flows including: Pre-authentication (call entry, ANI validation), Passive authentication (device/behavioral signals via FlexID), Voice-based risk scoring (Pindrop), Step-up authentication (OTP, callbacks, agent verification).
• Partner with engineering to design low-friction, high-assurance journeys in IVR flows.
• Ensure consistent identity decisions from IVR through agent handoff.
• Implement and optimize controls to detect and mitigate: Account Takeover (ATO), IVR bot attacks and automation abuse, Social engineering in agent-assisted calls.
• Define policies for dynamic step-up authentication based on real-time risk signals.

Product Owner III – CIAM, Phone Channel, IVR

Account Executive

• Markets credit card systems and support services for business customers
• Attracts and retains client relationships to meet sales objectives
• Develops and maintains relationships with clients
• Identifies client requirements and recommends appropriate services
• Responds to customer inquiries on internal products, services and credit card processing activities for the industry
• Manages, collects and reports on sales statistics
• Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market

Merchant Services Account Executive – Business Banking

Account Manager

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals
• Typically works with clients with basic levels of risk and complexity of needs
• Generally works with higher degree of supervision
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Relationship Manager I – Business Banking

DevOps Engineer

• Support mission-critical applications in a 24x7 enterprise environment
• Focus on production stability, incident remediation, and continuous reliability improvement across distributed platforms
• Lead and participate in P1/P2 incident response and major incident bridges
• Perform triage, troubleshooting, and service restoration across technology layers
• Execute remediation actions, including fixes and workarounds
• Communicate status and impact to stakeholders in real time
• Document incident timelines and support post-incident reviews
• Conduct root cause analysis for recurring and high-impact incidents
• Create and manage problem records to resolution
• Drive permanent remediation and prevention strategies
• Support and execute production changes and releases
• Validate change readiness including testing and rollback plans
• Develop and maintain monitoring dashboards and alerting strategies
• Perform health checks and event monitoring
• Troubleshoot across application, infrastructure, database, and network layers
• Analyze logs and system metrics to determine root cause
• Ensure high availability of critical systems
• Participate in on-call rotations including nights and weekends

Technology Engineer – SRC, Run the Bank, SRE

Relationship Manager I

Customer Support

• Support a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met
• Establish and monitor process performance measurements and business impact
• Prepare performance statistics and reports for internal stakeholders and senior management
• Monitor the production workflow and assist team members with escalated process issues
• Independently identify and resolve exceptions and serve as a point of escalation
• Monitor effectiveness and efficiency of production and/or process
• Determine and drive change and improvement efforts in production and/or processes
• Ensure the business adheres to policies, procedures and regulatory standards
• Independently resolve compliance issues and drive risk mitigation activities

Operations Product Support Specialist

Manager

• Manage a team of Portfolio Owners and deliver a series of initiatives from ideation through discovery, development and delivery
• Partners with key business, product and tech stakeholders across the Enterprise to manage dependencies, identifying opportunities and competing priorities
• Oversee Program Analysis and Reporting, leveraging insights to inform improvement opportunities
• Oversees continual agile and operational transformation, partnering with product to adopt industry best practices
• Supports key internal processes, including Change at PNC, project funding and staffing, budgeting, etc.; manages budget tracking and burndown for Servicing Product Team
• Drives annual planning process for team
• Develop tracking, identify and implement efficiency strategies across the product and tech organization
• Supports Head of Servicing Product to develop and deliver Senior Leadership updates

Portfolio Management Manager – Retail Lending Servicing Product

Analyst

• Supports the team with analytical tasks on vast amounts of structured and unstructured data to extract actionable business insights.
• Participates in the data gathering, data processing and data mining of large and complex datasets.
• Supports the team in developing algorithms using advanced mathematical and statistical techniques like machine learning to predict business outcomes.
• Assists with analytical experiments in a methodical manner to find opportunities for product and process optimization.
• Assists in the presentation of business insights to management using visualization technologies and data storytelling.
• May partner with Data Architects, Data Analysts, Data Engineers and Visualization Experts to develop data-driven solutions for the business.

Fraud Model Analyst

Program Manager

• Own and manage a portfolio of completed and in‑flight programs and projects within an assigned lending domain.
• Lead end‑to‑end delivery, including planning, execution, risk management, issue resolution, and stakeholder communication.
• Ensure programs meet scope, schedule, budget, and quality expectations.
• Provide coaching, development, performance management, and talent planning.
• Apply strong knowledge of lending products, processes, and regulations to guide teams and inform decision-making.
• Partner with technology, product, and business stakeholders to ensure solutions meet functional and technical requirements.
• Allocate and manage resources to ensure optimal delivery capacity.
• Identify capability gaps and make recommendations for staffing or skill development.
• Contribute to annual planning, roadmap development, and strategic prioritization.

Program Manager I – Lending Technology

Sales

• Manages and directs a team to achieve business results and customer experience goals.
• Oversees the execution of strategy.
• Leads and coordinates the daily activities of team members engaged in customer and/or prospect management activities.
• Achieves business results, attracts new customers and/or grows existing customer relationships by coaching and managing to defined strategies and tactics.
• Develops and oversees the execution of account and sales plans.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Manages effective network of senior internal and external relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing the full range of PNC's products and services to the client.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Develops team members while monitoring progress against individual goals.
• Motivates and develops staff, including acquiring top talent and managing performance-based issues.
• Effectively plans, organizes, directs, analyzes and evaluates staff and processes.
• Connects strategy to day-to-day activities and updates the team on a regular basis.
• Coaches team members on skills needed to analyze, evaluate and mitigate credit risk and to lead others on credit requests.

Sales Leader I – Payments Merchant Services

• Design and build scalable services and applications supporting the Retail Studio / PVE platform
• Develop solutions that enable synthetic data modeling, validation workflows, and production scenario simulation
• Contribute to API-first architecture and reusable service frameworks (aligned with evolving API leadership roles)
• Delivery capabilities aligned to branch, care center (CCCC), and retail customer use cases
• Translate business validation needs into technical solutions supporting production readiness
• Support expansion into more complex account structures and customer relationships over time
• Participating in Agile/Kanban workflows tied to Retail Studio backlog and roadmap
• Deliver iterative releases aligned to tight timelines and critical path milestones
• Partner closely with engineering, product, and contract teams during build-out phases
• Drive CI/CD, automated testing, and production-quality engineering practices
• Support release management, validation governance, and control frameworks for PVE
• Contribute to observability, resiliency, and scalable system design
• Act as a senior technical contributor and mentor for junior engineers
• Influence team structure and engineering practices during Retail Studio build-out
• Participate in hiring, interviewing, and shaping future team capabilities