Support Engineer

• Responsible for covenant monitoring and testing to safeguard the Lenders’ cashflow and collateral as prescribed by the related loan documents
• Reading and interpreting commercial real estate loan documents
• Analyzing financial statements
• Communicating with borrowers regarding financial test results and any further action required
• Performing quality control reviews on relevant testing that requires any action to be taken
• Applying specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans
• Supporting the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document
• Reviewing and processing loan payments, escrows and reserve account disbursements
• Assisting in the preparation of periodic reporting including investor, internal and regulatory reports
• Performing covenant compliance testing
• Maintaining accurate and up-to-date loan servicing records in the servicing system
• Supporting the onboarding of new loans and the transition of paid-off or transferred loans
• Performing collection activities on delinquent accounts

Senior Loan Support Analyst – Reserve Administration

Affiliate Manager

• Provides solutions for IT and business management on applying technology to business opportunities
• Initiates, owns and drives the identification, evaluation, and direction of solutions that are cost effective and meet business requirements
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization
• Provides consulting services to communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction
• Analyzes and elicits client requirements, and transforms the requirements into functional/non-functional requirements

Business Technology Partner

Product Designer

• Design low- and high-fidelity wireframes, interactive prototypes, and UI.
• Create aesthetically pleasing, accessible, and responsive interfaces following brand guidelines.
• Work cross-functionally with product, engineering, and other design teams to align design solutions with business goals.
• Participate in and analyze usability tests to validate design decisions and iterate accordingly.
• Ensure designs meet financial industry regulations and accessibility standards (WCAG, ADA).

Experience Designer

Operations

• Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met
• Establishes and monitors process performance measurements and business impact
• Prepares performance statistics and reports for internal stakeholders and senior management
• Monitors the production workflow and assists team members with escalated process issues
• Independently identifies and resolves exceptions and serves as a point of escalation
• Monitors effectiveness and efficiency of production and/or process
• Determines and/or drives change and improvement efforts in production and/or processes
• Ensures the business adheres to policies, procedures and regulatory standards
• Independently resolves compliance issues and drives risk mitigation activities

Operations Advisor – Investor Reporting

Account Manager

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with basic levels of risk and complexity of needs.
• Generally works with higher degree of supervision.
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

Relationship Manager I – Business Banking

Data Analyst

• Oversees the performance of analytics to develop and maintain fraud strategies
• Socializes and gains approval for broad fraud strategy changes
• Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools
• Works with external vendors on fraud model development, performance monitoring and implementation
• Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends
• Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests
• Provides fraud analysis to support decision making across the company
• Provides direction and sets priorities for the team
• Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses
• Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs

Fraud Strategy & Analytics Manager

Product Manager

• Serve as Product Owner for two engineering crews focused on CIAM platform support and infrastructure.
• Manage and prioritize backlogs, ensuring alignment with business objectives, technical needs, and organizational priorities.
• Attend and participate in daily stand ups, Agile ceremonies, and planning sessions.
• Partner closely with engineering teams to understand platform functionality, technical constraints, incident trends, vulnerabilities, and required upgrades.
• Oversee incident management, platform stability initiatives, and remediation efforts.
• Track progress toward objectives, prepare status updates, and present to leadership regularly.
• Collaborate with other Product Owners across the CIAM organization to ensure coordinated delivery.
• Engage with external vendors during weekly vendor calls, supporting joint technical initiatives and issue resolution.
• Support all internal PNC stakeholders and teams leveraging the CIAM platform.
• Ensure platform enhancements, patches, certificates, and upgrades are understood, prioritized, and executed effectively.

Product Owner II – Customer Identity and Access Management

• Sets relationship strategies and directs relationship management activities with new and/or existing clients to grow sales, revenue and market share.
• Typically works with clients with advanced levels of risk and complexity of needs.
• Works independently and may mentor other team members.
• Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
• Responsible for the origination, financial analysis, negotiation, and documentation of credit and non credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk (eg regulatory, reputational, operational, credit, etc).
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well being.
• Drives client engagement and loyalty.
• Generates ideas and best practices within Relationship Management and may mentor others.
• Manages effective network of senior internal and external relationships (eg community, industry, etc) to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Commercial Banking Relationship Manager III – Dealer Floorplan

Security Engineer

• Lead and manage Software Security Group
• Oversee various security programs initiatives integrated in SLDC
• Ensure adherence to secure coding and testing requirements
• Foster a culture of security awareness among developers
• Lead threat modeling practice to identify and prevent security threats
• Establish secure coding standards and testing requirements
• Develop training programs for developers on security principles
• Offer ongoing security coaching and remediation assistance to developers
• Lead Security Champions program
• Oversee API security program
• Help teams automate recurring security tasks

Senior Security Manager – Application Security Program Leader

Analyst

• complete basic due diligence, document processing and financial/statistical analysis in support of the underwriting function
• assist in preparation of business case for credit approval, but does not have credit approval authority
• perform basic due diligence, including reviewing relevant forms, providing analysis and ordering reports
• assist in the underwriting process by ensuring the accuracy and/or completeness of relevant information and documents
• perform basic financial analysis, such as cash flow and collateral analysis
• research/respond to internal/external customer questions and inquiries

UW Analyst – Commercial

• conducts quality review and analysis of the work performed by staff
• identifies systemic issues and facilitates correction
• reviews complex transactions and verifies work processes to ensure completeness, accuracy and conformance
• ensures the appropriate materials and documentation are available to complete the transaction and/or work process
• Identifies systemic issues and facilitates effective root cause analysis and corrective actions
• works with staff to develop and improve incoming quality
• provides recommendations for issues and/or continuous improvement projects

Production Quality Analyst

Marketing

• Leverage data, insights, and research to deeply understand the motivations, behaviors, and needs of target segments, translating these into actionable marketing strategies.
• Build an understanding of the current customer experience as an outcome of the existing marketing campaigns, value proposition, and communications.
• Develop and implement integrated customer journeys leveraging all available channels and products, ensuring relevance for prospects and customers.
• Launch MVP test & learn roadmap with a focus on growing our Mass Affluent segment.
• Create seamless, high-impact experiences that eliminate channel silos.
• Lead a robust test & learn agenda, to measure marketing effectiveness, identify growth opportunities, and optimize marketing journeys in-flight.
• Serve as a thought leader for segment marketing, influencing senior stakeholders and collaborating with cross-functional teams to activate a common vision.

Head of Mass Affluent Segment Marketing

Risk

• Supports Independent Technology Risk Management (ITRM) in planning and executing the ITRM program and corresponding communication strategies.
• Leverages subject matter expertise in technology environments (infrastructure, data, information security, MIS and governance) along with technology governance and control frameworks to oversee and challenge first lines ability to identify, assess, and mitigate technology and other associated risks.
• Manages relationships with Technology and the Lines of Business to ensure that technology and other associated risk issues are monitored and communicated through the appropriate levels of management.
• Coordinates and implements ITRM program to meet regulatory expectations and manage risks within PNCs risk appetite.
• Translates security and threat intelligence to the current technology and control environments and develops qualitative and quantitative risk analytics approaches to independently evaluate technology and other associated security risks.

Technology Risk Advisor

• Define optimal journey paths and touchpoints by evaluating conversion and ROI, ensuring each step of the journey delivers measurable value.
• Translate journey designs into activation plans that can be executed across multiple channels and platforms.
• Uncover actionable journey insights through structured test and learn, identifying friction points, validating assumptions, and driving continuous optimization across activation workflows.
• Partner with MarTech and channel owners to operationalize journeys, ensure readiness, and resolve launch barriers.
• Define the end to end measurement framework, including KPIs, and leverage Customer Journey Analytics to monitor performance, identify friction, and drive continuous optimization.
• Manage end to end delivery timelines, QA, deployment workflows, and risks/controls.

Mass Affluent Segment Marketing Journeys Lead

Consultant

• Apply specialty product knowledge to administer high complexity or high risk syndicated and/or commercial loan transactions with little or no oversight
• Validate construction due diligence requirements
• Monitor construction progress and draw requirements
• Directly interact with high revenue/high profile corporate and/or commercial real estate clients
• Review customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to the highest complexity deal structures and/or regulatory compliance requirements
• Determine and make effective recommendation as to whether the deal can proceed as scheduled, or if additional documentation or escalation is required
• Consult and advise customers, investors, capital markets loan syndications and/or commercial real estate deal teams, as well as external and internal business partners to execute transactions
• Work with Relationship Manager to interpret applicable loan terms with client
• Review transactions and related documents, including collateral and construction requirements
• Verify work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels and applicable procedures
• Participate in risk mitigation activities
• Serve as a subject matter resource for the team
• Independently conduct specialty product training and may create training materials