Pluralsight

Account Executive

• Ownership of the full sales cycle from lead to close with State and Local business customers
• Effectively build trust-based relationships with senior-level sales professionals
• Identify and understand the customer’s strategy and the related capability and skills requirements
• Help educate customers on the value of Pluralsight throughout the adoption cycle through jointly developed and agreed success criteria and provide recommendations based on customers’ business needs and usage patterns
• Develop and set a strategy aligned to the goals set that enables Pluralsight ‘s growth within existing businesses and building new business opportunities

AI Engineer

• Serve as the owner of Pluralsight’s expert point of view which forms the foundation of these offerings.
• Design solution products to scope the offering, its audience, problem it addresses, business outcome it enables, structure, and milestones.
• Identify frameworks, messaging, courses, hands-on labs, and program management needed to deliver successful customer outcomes.
• Maintain and communicate a 12–18 month roadmap related to your solutions, including new levels, variants, and accelerators tied to market shifts in AI.
• Systematically test and iterate solution design using experiments and data.
• Be responsible for solution‑level benchmarks including pipeline, win rate, adoption, and cohort completion / outcome metrics.
• Partner with Sales on opportunity strategy, referenceable customer logos, and driven plays.
• Continuously monitor and interpret changes in technical expertise.
• Identify, engage, and work with SMEs, translating complex technical knowledge into accessible, high-quality learning experiences.
• Represent your solutions area with executive presence and credibility.
• Actively engage internal collaborators, enterprise customers, SMEs, and industry audiences to build trust and drive alignment.

Solutions Portfolio Lead – AI

Security Engineer

• Develop, implement, and manage technology learning products.
• Identify courses, labs, assessments, and live instructor-led training.
• Own the performance and evolution of Cloud and Security solutions.
• Monitor market trends and define solution offerings.
• Partner with Sales on opportunity strategy and competitive plays.
• Use data and learner insights to measure program performance.

Solutions Portfolio Lead – Cloud and Security

Customer Success Manager

• Engage and retain Pluralsight’s largest customers
• Build relationships and drive customer success
• Conduct strategic partnerships and customer communications
• Lead activities such as QBRs and EBRs
• Meet and exceed quarterly renewal and upsell rates

Customer Success Manager – DACH

Backend Engineer

• own Pluralsight’s Search backend system
• manage a system-critical, reliable, and scalable product
• work closely with the entire team to build impactful products
• design, implement, and analyze experiments
• participate in the team’s on-call rotation, resolving alerts and implementing improvements

Senior Software Engineer, Python/Node

• Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base, often relying on digital or data oriented strategies when available.
• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Customer Success Coordinator

• Hunt and drive new business growth within a territory
• Develop tailored territory and account plans
• Research and understand customer’s business objectives
• Align and communicate Pluralsight’s value proposition
• Master and consistently apply the Pluralsight sales framework
• Partner and collaborate with other functional teams
• Own and successfully lead through the entire complex sales cycles
• Travel to customers whenever possible

Enterprise Account Executive, Growth & Acquisition

General

• Deliver live instructor-led technical training sessions (both virtual and onsite) for enterprise clients.
• Facilitate hands-on labs, real-world exercises, and interactive discussions that reinforce learning objectives.
• Customize delivery based on audience skill levels, client goals, and evolving technologies.
• Stay current on emerging tools, frameworks, and best practices within your area of expertise.
• Represent Pluralsight professionally while creating an engaging, inclusive, and high-energy learning environment.
• Actively monitor our Instructor Portal to accept/decline class opportunities and communicate timely with Pluralsight project managers

Contract IT Instructor – Onsite, Virtual Live Classes

Director

• define and own the strategy for Pluralsight’s curriculum
• translate emerging technology trends, labor market insights, and customer needs into a forward-looking curriculum roadmap
• align curriculum strategy with product innovation, platform capabilities, and GTM priorities
• own and report on the performance of Pluralsight's curriculum portfolio
• lead and develop a multi-level leadership organization consisting of Curriculum Directors and Managers
• define scalable frameworks and ways of working that enable distributed teams

Senior Director of Curriculum

• Command the full sales cycle from initial spark to final handshake with Enterprise-level organizations.
• Establish deep, trust-based relationships with C-Suite executives and senior leaders.
• Dive deep into customer strategies to identify the specific skills and capabilities they need to win in their market.
• Educate customers on the transformative power of Pluralsight.
• Develop and execute high-level account plans that bridge the gap between Pluralsight’s growth and your customers' biggest goals.

Enterprise Account Executive

Project Manager

• Own the full delivery lifecycle for all assigned projects and programs - from SOW execution and pre-sale discovery calls through post-delivery evaluation and client communication
• Collaborate with Account Executives, clients, and instructors to ensure engagements are accurately scoped, resources are prepared, and technical setup requirements are met
• Actively manage ongoing client programs through regular check-ins, quarterly business reviews, and training plans and schedules that span weeks to a full year
• Partner with internal teams to anticipate staffing, technology, and resource needs ahead of upcoming program demands
• Hold budgetary and profitability responsibility across your portfolio
• Drive continuous improvement of delivery processes to build scalable infrastructure that supports the division's growth
• Serve as an internal expert on technical training delivery, advising both clients and sales teams as needed

Senior Project Manager

Onboarding Specialist

• Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met.
• Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption.
• Guide customers on core platform setup, including license distribution, permissions, and engagement strategies.
• Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality.
• Assist customers in crafting and implementing a launch plan to drive initial engagement.
• Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs.
• Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding.

Customer Onboarding Specialist

Chief of Staff

• Partner with the CPO to translate strategic priorities into clear operating action across the product organization
• Turn cross-functional input into clear, decision-ready insight for the CPO
• Identify risks, dependencies, and organizational friction early
• Lead high-priority special projects
• Run core management rhythms across the product organization
• Improve meeting quality and executive focus

Chief of Staff – Product

• Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
• Take full accountability for your accounts in all aspects from onboarding to renewal.
• Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth.
• Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.
• Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.
• Inspire change within customers to drive adoption of standard methodologies and successful implementations.
• Predict and forecast risk, renewal and expansion within customer portfolio