Pluralsight

Onboarding Specialist

• Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met.
• Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption.
• Guide customers on core platform setup, including license distribution, permissions, and engagement strategies.
• Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality.
• Assist customers in crafting and implementing a launch plan to drive initial engagement.
• Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs.
• Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding.

Customer Onboarding Specialist

Chief of Staff

• Partner with the CPO to translate strategic priorities into clear operating action across the product organization
• Turn cross-functional input into clear, decision-ready insight for the CPO
• Identify risks, dependencies, and organizational friction early
• Lead high-priority special projects
• Run core management rhythms across the product organization
• Improve meeting quality and executive focus

Chief of Staff – Product

Customer Success Manager

• Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
• Take full accountability for your accounts in all aspects from onboarding to renewal.
• Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth.
• Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.
• Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.
• Inspire change within customers to drive adoption of standard methodologies and successful implementations.
• Predict and forecast risk, renewal and expansion within customer portfolio

Artificial Intelligence

• Design end-to-end AI solution architectures for transformation initiatives, from process automation to intelligent decision support
• Evaluate and recommend AI platforms, tools, and vendors aligned to business requirements and enterprise standards
• Partner with process owners to ensure workflows are redesigned and optimized before AI is applied
• Lead or co-lead the technical delivery of AI solutions, working alongside IT, vendors, and functional teams from pilot to scale
• Develop training, documentation, and enablement resources to drive effective adoption of AI tools across teams
• Support change management efforts by helping employees understand, trust, and work effectively alongside AI systems.

AI Solutions Delivery Architect

Recruitment

• Full-cycle technical recruiting across North America
• Deep partnership with engineering, product, and infrastructure hiring managers
• Targeted sourcing strategy design for hard-to-fill technical roles
• Proactive talent pipeline development for high-priority disciplines
• Technical interview and assessment design
• Delivery of technical talent market intelligence
• Management of technical staffing partners
• Employer brand building through engineering events

Senior Technical Talent Acquisition Partner

Procurement

• Analyze, interpret, and negotiate sophisticated provisions in a variety of procurement related agreements, and data privacy agreements to identify alignment with Pluralsight’s policies.
• Coordinate with cross-functional teams and experience supporting a procurement team during contract review, providing guidance to internal and external customers on commonly requested edits, non-standard terms, policies, questions, etc.
• Review and revise standard and non-standard agreements to adhere to Pluralsight’s standard policies and procedures.
• Own and optimize the end-to-end contract workflow, focusing on efficiency and system governance using CLM tools (LinkSquares/Zip) to reduce friction and improve the customer experience.
• Complete assigned projects as determined by the needs of the legal department.

Senior Contracts Manager, Procurement

Business Development Rep

• Partner with sales representatives to develop messaging, identify target personas, and craft account strategies.
• Research target accounts, identify key players, and create targeted lists, call strategies, and outreach campaigns.
• Engage with potential clients through outbound calls, emails, social messaging, events, and other mediums.
• Qualify leads, create sales-ready opportunities, and transfer them to Sales Representatives.
• Track and manage the sales pipeline, ensuring smooth transitions from qualification to discovery.
• Prepare reports and forecasts on activities and results using Salesforce.
• Achieve and exceed monthly quotas for qualified appointments and pipeline generation.

Business Development Representative – Tech Sales

• Manage the complete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
• Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies.
• Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience.
• Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes.

Customer Success Specialist

• A Senior Contracts Manager is a highly strategic role responsible for driving value, mitigating enterprise risk, and leading all procurement-related contracting needs.
• Analyze, interpret, and negotiate sophisticated provisions in a variety of procurement related agreements, and data privacy agreements to identify alignment with Pluralsight’s policies.
• Coordinate with cross-functional teams and experience supporting a procurement team during contract review, providing guidance to internal and external customers on commonly requested edits, non-standard terms, policies, questions, etc.
• Review and revise standard and non-standard agreements to adhere to Pluralsight’s standard policies and procedures.
• Own and optimize the end-to-end contract workflow, focusing on efficiency and system governance using CLM tools (LinkSquares/Zip) to reduce friction and improve the customer experience.
• Complete assigned projects as determined by the needs of the legal department.

Learning and Development

• Lead expert-level facilitation for high-impact live or virtual workshops, onsite strategy events, and manager-enablement sessions.
• Partner with senior leaders and HR Business Partners to deliver data-informed development programs that align with business priorities.
• Design, scale, and continuously improve leadership development and manager enablement programs that strengthen leadership capability across the organization.
• Craft high-quality enablement assets including practical playbooks, toolkits, and guides that empower leaders and teams to manage effectively in hybrid environments.
• Partner with leaders and People Business Partners to identify leadership capability gaps, diagnose organizational challenges, and design solutions that improve team effectiveness and business performance.
• Build metrics around enablement impact, tracking ROI, program reach, and tangible behavioral insights.
• Support leadership onboarding experiences that accelerate leader effectiveness, strengthen cultural integration, and improve early leadership success.

Senior Talent Development Manager

Consultant

• Orchestrating our "Value Selling" methodology to transform customer struggles into comprehensive, high-impact learning solutions that demonstrate clear business outcomes
• Serving as the lead technical authority for the account teams to connect client requirements to our service capabilities
• Leading deep-dive scoping sessions with stakeholders to uncover the technical need, ensuring the resulting program is perfectly matched with the right instructor and platform resources
• Drafting and validating learning programs, ensuring delivery timelines, resource allocations, and pedagogical designs are realistic and scalable
• Designing course outlines and programs to create a comprehensive, multi-modal learning experience
• Driving the services revenue engine within your assigned territory by identifying expansion opportunities and ensuring every proposal is optimized for both margin and learner success
• Monitoring emerging industry trends and shifts in the tech landscape to ensure our clients stay ahead of the innovation curve

Senior Solution Consultant – Instructor-Led Training

Sales

• Define and execute sales strategies for Enterprise customer growth
• Oversee the entire sales process and set metrics for sales funnel management
• Collaborate with senior leaders to develop and implement business policies

Strategic Enterprise Regional Sales Director

Human Resources

• Lead with Strategy: You’ll be the architect of enterprise-wide ER projects, designing programs and metrics that improve the employee experience and ensure organizational consistency.
• Master Case Management: From performance concerns to complex workplace investigations (harassment, discrimination, etc.), you will conduct impartial inquiries and recommend compliant, fair resolutions.
• Coach & Enable: You won’t just solve problems; you’ll prevent them. You will design and deliver "ER 101" training and manager enablement sessions to strengthen leadership capabilities across the board.
• Advise & Interpret: Serve as the go-to expert for HRBPs and Legal, interpreting HR policies and monitoring employment law trends to keep us ahead of the curve.
• Drive Continuous Improvement: Use data analytics to spot trends and risk indicators, turning insights into proactive solutions that reduce organizational risk.

Senior Employee Relations Partner

Engineer

• Lead privacy engineering team providing strategic technical direction for scalable privacy solutions.
• Translate legal/regulatory requirements into actionable specifications and efficient workflows, ensuring stability, efficiency, and comprehensive enterprise privacy infrastructure coverage (e.g., automated DSAR fulfillment, successful data deletion audits).
• Own formal technical design and architecture reviews (e.g., Threat Modeling, Privacy Impact Assessments/DPIAs) for new platform features and major data processing initiatives, acting as the final engineering gate to ensure 'Privacy by Design' adherence before implementation.
• Serve as the organization's subject matter expert (SME) providing expert consultations and guidance in privacy engineering, exercising advanced judgment to select and adapt complex techniques (e.g., synthetic data, advanced anonymization, privacy enhancing technologies) and guide the methods and procedures for new assignments.
• Evaluate, recommend, and manage the technical implementation of existing and new PrivacyOps and Privacy Enhancing Technology (PET) tooling, justifying expenditures based on risk reduction, compliance efficiency gains, and ROI.
• Establish performance metrics for complex privacy workflows, such as automated Data Subject Access Request (DSAR) fulfillment and data deletion procedures.
• Monitor and triage all ongoing Data Subject Rights requests (DSARs) within the platform to ensure compliance with established Service Level Agreements (SLAs).
• Responsible for the operational delivery, continuous improvement, and performance metrics of core privacy platforms (e.g., Transcend, Snowflake, Atlan), including driving end-to-end automation, conducting comprehensive data lineage mapping, and ensuring SLA compliance for all privacy workflows.
• Serve as a key liaison, networking across Legal, Product, Engineering, and Business teams to communicate complex privacy concepts and influence the adoption of best practices and control frameworks through consistent application of Privacy by Design principles across new products and systems and the effective resolution of interdisciplinary issues.
• Drive technical direction, secure cross-functional alignment on data handling policies, and proactively resolve non-conformance issues and identify privacy risks presented by forward looking technical solutions (i.e., Generative AI and Agentic AI) and the implementation of mitigation techniques that positively impact risk reduction and business enablement.
• Conduct in-depth analysis of global legal and regulatory changes, emerging technologies, and internal data practices to recommend and drive strategic enhancements to the enterprise data privacy program and PrivacyOps platform to improve compliance efficiency.
• Guide the implementation of established data privacy principles, and drive the development of new privacy engineering policies, standards, and control frameworks company-wide, creating and maintaining thorough, in-depth documentation for the privacy infrastructure and complex data flows, including architectural diagrams and procedure manuals.
• Ownership technical remediation plans resulting from internal/external audits, regulatory findings, or privacy events, coordinating engineering resources to prioritize and complete complex, high-risk technical fixes.
• Mentor and coach team members on privacy engineering best practices, advanced techniques, and the use of privacy tools to elevate the overall privacy engineering capability of the organization.

Senior Data Privacy Engineer

• Design, develop, and tune high-fidelity detection rules (SIEM content) based on the MITRE ATT&CK framework to identify malicious activity across our ecosystem (Endpoints, Cloud, Network)
• Validate alerts and serve as the primary escalation point for the MDR and SOC for ~20% of your time
• Partner with infrastructure teams to validate log ingestion health and enforce data retention lifecycles
• Lead the engineering effort to ingest data from new tools into the SIEM
• Collaborate with our Managed Detection and Response (MDR) providers to translate raw data into actionable alerts
• Proactively test detection rules against known attack vectors

Customer Onboarding Specialist

Chief of Staff – Product

Customer Success Manager

AI Solutions Delivery Architect

Senior Technical Talent Acquisition Partner

Senior Contracts Manager, Procurement

Business Development Representative – Tech Sales

Customer Success Specialist

Senior Contracts Manager, Procurement

Senior Talent Development Manager

Senior Solution Consultant – Instructor-Led Training

Strategic Enterprise Regional Sales Director

Senior Employee Relations Partner

Senior Data Privacy Engineer

Senior Detection Engineer