Customer Success Coordinator

Pluralsight

Customer Success Specialist managing customer lifecycle and renewal transactions in B2B SaaS. Collaborating with cross-functional teams to identify opportunities and mitigate risks in customer accounts.

Posted 7/1/2026full-timeDublin • 🇮🇪 IrelandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer lifecycle management, including forecasting, opportunity management, and negotiation, while leveraging data-driven strategies to enhance customer success and drive business growth in a B2B SaaS environment.

Highest-signal resume keywords

Customer Lifecycle ManagementB2B SaaS ExperienceData AnalysisBusiness DevelopmentAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ForecastingOpportunity ManagementQuotingAgreement NegotiationsOrder CreationCustomer RenewalData-Driven StrategiesHigh-Volume Portfolio Management

Soft Skills

Effective CommunicationCross-Functional CollaborationRisk Mitigation

Tools & Technologies

Virtual Meeting PlatformsWebinar Tools

Industry Keywords

Customer SuccessSaaS Renewal MotionBusiness Acumen

About the role

Key responsibilities & impact

Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base, often relying on digital or data oriented strategies when available.
Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Requirements

What you’ll need

Experience renewing customers and identifying expansion opportunities
Background in business development, sales or scale customer success
Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
Proven track record of success in managing a high-volume portfolio of accounts leveraging data to improve efficiency
Business acumen and ability to analyze data to address customer situations
B2B SaaS experience; familiarity with SaaS renewal motion

Benefits

Comp & perks

competitive compensation packages
medical coverage
unlimited PTO
wellness reimbursements
Pluralsight subscription
professional development funds