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Pluralsight

Customer Success Manager – DACH

Pluralsight

Customer Success Manager responsible for engaging and retaining Pluralsight's enterprise customers. Leading strategic partnerships and fostering relationships with clients in the learning and development space.

Posted 7/6/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, relationship building, and strategic partnership development within the learning and development sector. Proficient in driving customer engagement and achieving renewal and upsell targets while effectively communicating in German.

Highest-signal resume keywords
Fluency In GermanCustomer Success ManagementStrategic PartnershipsRenewal And Upsell RatesLearning And Development Expertise

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Relationship BuildingSelf-MotivationHandling Ambiguity
Certifications & Qualifications
CSM
Industry Keywords
HR TechLMSLearning PlatformCustomer L&DSales EngineerSolutions ConsultantTalent Space

About the role

Key responsibilities & impact
  • Engage and retain Pluralsight’s largest customers
  • Build relationships and drive customer success
  • Conduct strategic partnerships and customer communications
  • Lead activities such as QBRs and EBRs
  • Meet and exceed quarterly renewal and upsell rates

Requirements

What you’ll need
  • Fluency in German (written and verbal)
  • CSM or account managers from HR tech, LMS, or learning platform businesses
  • Customer Success professionals embedded in customer L&D or HR programmes
  • Former L&D professionals seeking a commercial role
  • Sales engineers or solutions consultants from the learning or talent space
  • Ability to handle ambiguity and operate self-motivated

Benefits

Comp & perks
  • Competitive compensation packages
  • Medical coverage
  • Unlimited PTO
  • Wellness reimbursements
  • Pluralsight subscription
  • Professional development funds