Customer Success Manager

Pluralsight

Customer Success Manager at Pluralsight engaging and enabling customers to fully utilize the platform. Collaborating closely with account executives to drive renewals and expansions.

Posted 5/31/2026full-timeWestlake • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
Take full accountability for your accounts in all aspects from onboarding to renewal.
Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth.
Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers.
Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful.
Inspire change within customers to drive adoption of standard methodologies and successful implementations.
Predict and forecast risk, renewal and expansion within customer portfolio

Requirements

What you’ll need

Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.
Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
Experience supporting global enterprise customers on both SaaS and On-Premises solutions
Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments
Ability to travel 25-50%

Benefits

Comp & perks

competitive compensation
bonus eligibility
comprehensive medical coverage
unlimited PTO
wellness reimbursement
professional development funds
more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successSaaSOn-Premises solutionsaccount managementrisk assessmentstrategic recommendationsproduct utilizationcustomer experience measurementnegotiationrenewal process

Soft Skills

relationship buildingnetworkingproactive problem solvingchange managementcommunicationinfluenceaccountabilitycustomer advocacystrategic thinkingadaptability