Pitney Bowes

Field Engineer

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
• Support both Hardware and Software solutions
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks
• Train clients on Pitney Bowes equipment at the time of installation
• Work in a 100% client facing capacity as a representative of Pitney Bowes
• Cover a multi-zip code territory requiring significant windshield time
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
• Maintain a safe and clean work environment

Field Service Technician

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
• Support both Hardware and Software solutions
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks
• Train clients on Pitney Bowes equipment at the time of installation
• Work in a 100% client-facing capacity as a representative of Pitney Bowes
• Cover a multi-zip code territory requiring significant windshield time
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
• Maintain a safe and clean work environment

Account Executive

• Own the full sales cycle (i.e., from lead generation through closing) for our full suite of growth solutions
• Drive expansion and land revenue for high shipping need clients
• Use a customer-focused, consultative sales process to educate prospects on which of our products or services will best fit their needs
• Conduct product demos, negotiate contracts, and manage relationships across a wide array of prospects and customers
• Capture organic expansion growth for the entire portfolio, along with competitive displacement, or win-backs
• Become an industry expert in office shipping, warehouse shipping, and eCommerce for global and domestic
• Collaborate with cross-functional teams to improve our software products in an effort to identify new opportunities for growth
• Understand and effectively communicate the value proposition of the Shipping, Locker, MailStream On Demand, and expansion solution product set
• Collaborate with segment-aligned Client Success Managers, Sales Engineers, and Product Specialists to meet objectives
• Utilize CRM / Prospecting Technology Tools as well as Pipeline Management Tools to identify new prospects, properly manage lead and opportunity progression, and report on lead development and sales success
• Engage with C-Suite as well as other Stakeholders in a client-facing capacity
• Conduct face-to-face meetings virtually or in person when available/required
• Complete other duties as assigned

Growth Account Executive – SaaS Shipping

• Renewal Account Executive focused on retaining business and driving Annual Recurring Revenue (ARR)
• Act as subject matter expert on Pitney Bowes SendTech Shipping and Mailing Solutions
• Work directly with an assigned team of Enterprise Account Executives
• Generate, upgrade, and manage a portfolio of SMB or multilocation accounts through outbound calling
• Partner with Enterprise AEs to generate quotes, support closing, and process orders to retain revenue
• Present and close sales virtually or over the phone with existing clients
• Manage follow-up activities for inbound leads and secure appointments for Enterprise AEs and Product Specialists
• Overcome objections by positioning program benefits, features, and company value proposition
• Navigate complexities and regulations of lease, rental, and renewal contracts/agreements
• Plan and document sales activities, customer information, campaigns, pipeline and forecasts using Salesforce
• Complete other duties as assigned

Renewal Account Executive – High Value

Collections

• Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy
• Maintain client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned
• Handle sensitive financial data; credit review included in background screening
• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity
• Handle account cleansing: payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to client inquiries or requests
• Communicate and maintain relationships across business units at Pitney Bowes
• Organize and maintain daily work to meet time parameters for all tasks
• Complete other duties as assigned

Collections Account Specialist

Billing Specialist

• Act as the one point of contact for Pitney Bowes' largest Enterprise clients
• Create and send invoices on a timely basis
• Create and maintain spreadsheets and manual portal billing via Microsoft Excel
• Generate customer correspondence and maintain accurate client account information in applicable systems
• Work directly with clients to resolve past due invoicing and collect, including escalations
• Work with all business lines to resolve disputes and collect
• Support the Sales team with client account requests and maintain positive client relationships
• Handle account cleansing including payment application and reconciliation, PO and cost center updates, Fleet management data, PBI, and Purchase Power processing
• Perform all data entry and keystrokes required to address client issues

Field Service Technician

Field Service Technician

Growth Account Executive – SaaS Shipping

Renewal Account Executive – High Value

Collections Account Specialist

Enterprise Billing Specialist