Pitney Bowes

Account Manager

• Manage and expand five to six strategically important national accounts.
• Develop and execute comprehensive retention and growth strategies for assigned accounts.
• Maintain executive-level relationships, focusing on strategic partnership rather than transactional interactions.
• Serve as the primary liaison between customers and Pitney Bowes, advocating for both parties.
• Generate new business revenue through proactive identification, prospecting, and opportunity management.
• Delivering compelling, value-based presentations that demonstrate fiscal impact and ROI.
• Negotiate pricing and contracts that benefit both the customer and organization.
• Consistently meet and exceed quota standards.
• Partner with PBPS Leadership, General Managers, and Operations teams to ensure seamless service delivery across multiple sites.
• Coordinate account activities to maintain high-level customer satisfaction.
• Travel periodically (15-20%) for in-person meetings, site tours, and customer visits.
• Sell across the full suite of Presort commingle services.

National Account Manager

Billing Specialist

• Support high-value Presort Clients to ensure billing and collections activities are executed with the highest level of accuracy and promptly
• Maintain client satisfaction by addressing Client needs through internal and external process partners to resolve transactions as assigned
• Handle sensitive financial data for clients; credit review included in the background screening process
• Work in a remote setting with appropriate accommodation for being in a client-facing environment
• Communicate with and maintain a good working relationship across business units at Pitney Bowes
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks
• Help build new processes and implement changes across the network
• Work to ease existing processes to become efficient and reduce errors
• Provide analysis of data to identify client performance and billing concerns
• Assist with acquisitions and set-up of new clients through the onboarding process
• Provide vacation coverage for the Corporate Billing Analyst and Client Billing Representatives
• Read contracts and implement pricing changes appropriately
• Assist in reviewing Rate Case to ensure clients rates are adjusted correctly based on communication
• Support National/Major Accounts with national account discounts, coordinating adjustments, and setup or billing concerns
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems
• Support All Departments with questions regarding account set-up and billing
• Train and mentor new Client Billing Representatives on the billing system and processes
• Additional duties as required

Corporate Billing Analyst

Analyst

• Execute the daily cash position for the US and Canada and monitor Treasury Ops mailboxes
• Initiate domestic and international wires for multiple legal entities; ensure adequate wire payment Supporting documentation is received, filed and attached in SAP; monitor payment status of wires to ensure funds are released/received
• Learn and understand the inputs of the Cash Forecast for US and Canada
• Support overall global treasury operations departmental projects and lead banking projects to help drive business unit objectives
• Support the Netting Process, as well as execute foreign currency spot trades
• Troubleshoot any payment issues with the bank, Accounting and/or our IT support team
• Help with user access system administration for online banking portals
• Understand and execute policies and SOX controls; assist with the annual audits
• Research any banking issues on behalf of our business units
• Help maintain desk top procedures to keep them current
• Provide treasury support for the month end cash close process with our Accounts Payable, Accounts Receivable, and Cash Accounting Teams
• Perform Ad Hoc analysis as needed

Treasury Analyst

Field Engineer

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
• Support both Hardware and Software solutions
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks
• Train clients on Pitney Bowes equipment at the time of installation
• Work in a 100% client facing capacity as a representative of Pitney Bowes
• Cover a multi-zip code territory requiring significant windshield time
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
• Maintain a safe and clean work environment

Field Service Technician

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
• Support both Hardware and Software solutions
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks
• Train clients on Pitney Bowes equipment at the time of installation
• Work in a 100% client-facing capacity as a representative of Pitney Bowes
• Cover a multi-zip code territory requiring significant windshield time
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
• Maintain a safe and clean work environment

Account Executive

• Own the full sales cycle (i.e., from lead generation through closing) for our full suite of growth solutions
• Drive expansion and land revenue for high shipping need clients
• Use a customer-focused, consultative sales process to educate prospects on which of our products or services will best fit their needs
• Conduct product demos, negotiate contracts, and manage relationships across a wide array of prospects and customers
• Capture organic expansion growth for the entire portfolio, along with competitive displacement, or win-backs
• Become an industry expert in office shipping, warehouse shipping, and eCommerce for global and domestic
• Collaborate with cross-functional teams to improve our software products in an effort to identify new opportunities for growth
• Understand and effectively communicate the value proposition of the Shipping, Locker, MailStream On Demand, and expansion solution product set
• Collaborate with segment-aligned Client Success Managers, Sales Engineers, and Product Specialists to meet objectives
• Utilize CRM / Prospecting Technology Tools as well as Pipeline Management Tools to identify new prospects, properly manage lead and opportunity progression, and report on lead development and sales success
• Engage with C-Suite as well as other Stakeholders in a client-facing capacity
• Conduct face-to-face meetings virtually or in person when available/required
• Complete other duties as assigned

Growth Account Executive – SaaS Shipping

• Renewal Account Executive focused on retaining business and driving Annual Recurring Revenue (ARR)
• Act as subject matter expert on Pitney Bowes SendTech Shipping and Mailing Solutions
• Work directly with an assigned team of Enterprise Account Executives
• Generate, upgrade, and manage a portfolio of SMB or multilocation accounts through outbound calling
• Partner with Enterprise AEs to generate quotes, support closing, and process orders to retain revenue
• Present and close sales virtually or over the phone with existing clients
• Manage follow-up activities for inbound leads and secure appointments for Enterprise AEs and Product Specialists
• Overcome objections by positioning program benefits, features, and company value proposition
• Navigate complexities and regulations of lease, rental, and renewal contracts/agreements
• Plan and document sales activities, customer information, campaigns, pipeline and forecasts using Salesforce
• Complete other duties as assigned

Renewal Account Executive – High Value

Collections

• Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy
• Maintain client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned
• Handle sensitive financial data; credit review included in background screening
• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity
• Handle account cleansing: payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to client inquiries or requests
• Communicate and maintain relationships across business units at Pitney Bowes
• Organize and maintain daily work to meet time parameters for all tasks
• Complete other duties as assigned

Collections Account Specialist

• Act as the one point of contact for Pitney Bowes' largest Enterprise clients
• Create and send invoices on a timely basis
• Create and maintain spreadsheets and manual portal billing via Microsoft Excel
• Generate customer correspondence and maintain accurate client account information in applicable systems
• Work directly with clients to resolve past due invoicing and collect, including escalations
• Work with all business lines to resolve disputes and collect
• Support the Sales team with client account requests and maintain positive client relationships
• Handle account cleansing including payment application and reconciliation, PO and cost center updates, Fleet management data, PBI, and Purchase Power processing
• Perform all data entry and keystrokes required to address client issues

National Account Manager

Corporate Billing Analyst

Treasury Analyst

Field Service Technician

Field Service Technician

Field Service Technician

Field Service Technician

Growth Account Executive – SaaS Shipping

Renewal Account Executive – High Value

Collections Account Specialist

Enterprise Billing Specialist