Pitney Bowes

User Researcher

• Coordinating, implementing, and communicating user research to inform product development
• Working closely with UX and other teams to build an understanding of users and their workflows
• Using a mix of qualitative and quantitative research methods and approaches (e.g., contextual interviews, task analysis, usability testing, surveys, analytics-based learning)
• Testing, validating, and monitoring features and new products
• Learning and using analytics and research tools to find patterns, define meaningful metrics, and connect findings back to user workflows
• Synthesizing findings into reports with clear insights, themes, and recommendations

UX Research Intern

Paralegal

• Support attorneys and legal team members on a variety of legal matters, projects, and day-to-day operational needs.
• Assist with insurance-related tasks, including gathering information, processing invoices, and tracking renewals.
• Support customer disputes and litigation workflows, including litigation holds, document requests, and coordination with IT.
• Create POs, assist with settlement payment processes, and track litigation and subpoena deadlines.
• Provide backup support for IP and immigration tasks as needed.
• Help respond to SME requests and route inquiries to the appropriate subject-matter expert.
• Submit tickets for updates to online contract forms and help maintain compliance calendars.
• Provide occasional administrative support to attorneys when necessary.

Account Executive

• Generate, upgrade, and manage the portfolio of our existing government business base through outbound calling.
• There is no cold calling involved.
• Adapt to situations that require a strong sales aptitude, follow up on leads, use effective selling systems and techniques to help probe, present and close sales with existing government clients.
• Work with decision makers to address current needs, resolve issues related to their existing lease agreements, or right size solutions.
• Overcome sales hurdles by positioning program benefits, features, and the company’s value proposition.
• Partner with internal teams to resolve all errors and client escalations.
• Identify and implement changes needed to improve performance.
• Focus on improving the client’s overall experience.

Renewal Inside Sales Executive, Government Accounts

Account Manager

• Own the end-to-end competitive intelligence strategy, assessing competitor GTM motions, commercial approaches, customer adoption patterns, and emerging entrants
• Lead a rigorous win/loss analysis program and translate findings into actionable recommendations for Sales
• Build and maintain a high-quality library of competitive assets (battle cards, objection handling guides, scenario playbooks, executive briefings)
• Establish proactive business-monitoring frameworks that surface market trends, anomalies, and risks with clear recommendations
• Deliver quarterly and annual intelligence reports that inform GTM planning, resource allocation, and competitive positioning
• Map and monitor the partner ecosystem to identify revenue opportunities and emerging competitive risks
• Conduct whitespace and adjacency analysis to uncover new segments, buyer personas, and expansion opportunities
• Provide intelligence to support partner GTM strategy, including readiness assessments, pipeline analysis, and co-sell opportunity mapping
• Analyze adjacent market dynamics to identify emerging categories, converging technologies, and shifts in buyer ecosystems
• Serve as the primary intelligence partner for Sales, providing direct deal support in competitive situations
• Translate complex intelligence into practical tools and playbooks sellers can use immediately
• Contribute to strategic account planning and coach reps through competitive positioning
• Drive continuous improvements that increase the speed, accuracy, and impact of intelligence delivery

Senior Manager, Strategic Partnerships – Initiatives

• Generate new business revenue growth through identifying, prospecting, managing, and closing new opportunities.
• Be responsible for a combination of Business Development and Territory Management activities.
• Drive sales for primarily New Logos and Existing Client Cross-Sell opportunities.
• Sell to a mix of clientele including company Owners and VP-level contacts.
• Sell across our suite of Presort commingle services including First Class Letters, Postcards, Flats, Marketing Mail Letters, Marketing Mail Flats, and Bound Printed Matter Parcels
• Deliver high caliber presentations incorporating value-based strategies and fiscal impacts.
• Negotiate pricing and contracts.
• Meet and exceed quota standards.
• Participate in industry networking including local Postal Customer Council, Printing Industry Association, or other locally relevant organizations.
• Travel periodically for in-person meetings as well as site tours or visits.
• Partner on Client transitions post-sale with our locally based customer service representatives who maintain world-class Net Promoter Score.

Territory Sales Executive

Field Engineer

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
• Support both Hardware and Software solutions
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks
• Train clients on Pitney Bowes equipment at the time of installation
• Work in a 100% client facing capacity as a representative of Pitney Bowes
• Cover a multi-zip code territory requiring significant windshield time
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
• Maintain a safe and clean work environment

Field Service Technician

• Sell comprehensive field service solutions ranging from vendor-agnostic printer repair and hardware installations to preventative maintenance directly to managed print OEMs and enterprise technology providers
• Position our dedicated workforce of in-house technicians to guarantee high-quality, reliable service delivery that acts as a seamless extension of our clients' field service support infrastructure
• Develop and execute targeted sales strategies to expand service revenue in new and existing markets
• Leverage established industry relationships to uncover and grow service contract opportunities
• Identify, prospect, and secure new clients within equipment‑focused industries
• Conduct needs assessments and present tailored service solutions, including service level agreements (SLAs), preventative maintenance, and professional services
• Partner with service technicians to translate technical capabilities into compelling customer value
• Create and deliver proposals that highlight cost savings, reliability, and advantages over OEM service options
• Negotiate pricing and contract terms to ensure profitability and long‑term client satisfaction
• Maintain accurate client relationship management (CRM) documentation, including pipeline activity, client interactions, and deal progression
• Monitor and report performance against quarterly and annual sales goals
• Representing Pitney Bowes at industry events to strengthen brand presence and expand professional networks

Service Sales Executive, Managed Print Services

Full-stack Engineer

• Work closely with stakeholders from Sales Operations, Sales and Marketing to identify and understand business goals, challenges, and opportunities to drive consistent and scalable growth
• Develop and maintain SQL queries (Snowflake and SQL Server), stored procedures and data pipelines (SSIS) to support business reporting
• Ensure data accuracy and consistency across data sources and reports
• Create, manage and optimize insightful reports including critical metrics, KPIs and dashboards using multiple data sources and deliver actionable insights to relevant decision-makers
• Perform deep-dive data analysis to identify trends, patterns and opportunities for improvements
• Develop a regular cadence of delivering data-driven insights to key stakeholders, executive leadership
• Create and maintain SOPs and documentation for the process for data models and analysis

UX Research Intern

Paralegal

Renewal Inside Sales Executive, Government Accounts

Senior Manager, Strategic Partnerships – Initiatives

Territory Sales Executive

Field Service Technician

Field Service Technician

Field Service Technician

Service Sales Executive, Managed Print Services

Senior Software Engineer