Philips

Account Manager

• Drive revenue growth and achieve Order Intake targets within assigned government reseller accounts
• Build and manage a qualified sales pipeline with reseller partners
• Identify, qualify, and close new business and account expansion opportunities
• Develop and execute joint sales strategies and account plans with resellers
• Own deal progression and order execution—lead full sales-cycle support

Partner Account Manager – Government Reseller

General

• Work to learn the installation process and establish rapport with customers while demonstrating urgency to resolve issues
• Maintain knowledge of technical advances and current industry trends
• Perform administrative duties within established timeframes, including timesheets, service work orders, expense reports, and more

Zone Installation Specialist, Medical Imaging – Travel: South Zone

Sales

• Develop and execute the annual Service Sales business plan
• Drive contract revenue growth, market share expansion, and competitive positioning
• Own Service Sales performance including forecasting, pipeline management, and execution of sales plans
• Build and maintain strategic relationships with key customers
• Lead and optimize sales operations including forecasting tools and compliance standards
• Manage, coach, and hold Service Sales leadership accountable
• Drive organizational effectiveness and cross-functional collaboration

Service Sales Leader, Ultrasound

Consultant

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
• Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

Technical Consultant – Patient Monitoring

• Deliver onsite and remote technical support
• Respond quickly to customer issues and minimizing disruption to clinical and operational workflows
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes

Field Engineer

• Responding to customer inquiries and delivering advanced remote technical support
• Leveraging troubleshooting expertise to provide accurate solutions
• Documenting all findings and actions thoroughly
• Utilizing remote support tools to diagnose issues

Service Engineer – Ultrasound

• Be the primary point of contact for Mobile Surgery decision makers both inside and outside of the hospital
• Identify, develop, and close MoS opportunities in Philips installed, competitive installed, and new construction labs and operating rooms
• Establish territory growth plans and strategic initiatives, translating them into clear objectives and measurable targets
• Document and analyze the territory install base for represented solutions and develop a comprehensive plan to engage all assigned accounts
• Drive the sales process by identifying compelling customer events and engaging key stakeholders
• Collaborate cross-functionally with various teams to drive integrated account success

Key Account Manager – Mobile Surgery

• Providing clinical customer support as the clinical application knowledge expert
• Facilitating solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring products
• Serving as a clinical resource to customers, managing the clinical aspects of an implementation
• Assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements
• Applying product and clinical knowledge to troubleshoot and solve problems
• Approximately 90% travel across the district is required

Clinical Solution Specialist – Patient Monitoring

• Provide technical recommendations that best suit the environment based on customer requirements
• Support the transition from a break fix operating model to a customer solutions focused operating model
• Drive continuous improvement of implementation methodology and service offerings
• Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners
• Coordinate project resources and tasks, enabling team members to focus on customer deliverables
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
• Adhere to established training, quality, and safety requirements
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments
• Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems
• Travel across the specified geography, which may require occasional overnight stays and travel by air and/or train.

• Provide technical recommendations based on customer requirements
• Support the transition from a break fix to customer solutions focused operating model
• Drive continuous improvement of implementation methodology and service offerings
• Actively support to implement service strategies to achieve customer loyalty
• Collaborate with a diverse team including clinical, sales, and service partners
• Coordinate project resources and tasks
• Perform administrative duties within established regulations
• Install complex multi-phased systems
• Provide a technical review of system configurations
• Diagnose and resolve electronic, networking, and mechanical problems
• Travel across specified geography, averaging 1-4 hours of driving daily

• Deliver onsite and remote technical support, responding quickly to customer issues
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Apply an understanding of customer environments and requirements
• Troubleshoot and resolve technical challenges
• Analyze root causes and implement sustainable solutions
• Maintain documentation of system configurations, troubleshooting activities, and support procedures
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams

• provide clinical customer support as the clinical application knowledge expert
• facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products
• serve as a clinical resource to Philips HPM customers
• establish and maintain strong working relationships with key internal partners
• develop plans to support clinical solutions implementation and usage
• manage the clinical aspects of an implementation
• understand customer goals
• troubleshoot and solve clinical and technical problems
• travel approximately 90% across the district, with an average daily driving time of 1-4 hours