Technical Consultant – Patient Monitoring

Philips

Technical Consultant providing technical support for advanced patient monitoring solutions in healthcare. Collaborating with teams to ensure system reliability and customer satisfaction through structured troubleshooting.

Posted 6/26/2026full-timeSeattle • Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $29,000 - $51,000 per hourWebsite

About the role

Key responsibilities & impact

Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

Requirements

What you’ll need

2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
Computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience. Bachelor’s degree preferred.
Ability to travel for business; Approximately 75% travel across the specified geography is required.
Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).

Benefits

Comp & perks

Comprehensive Philips Total Rewards benefits program
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Field service incentive bonus plans
On-call pay
Company fleet/car
Training and advancement opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingsystem performancenetworking conceptspatient monitoringinstallationconfigurationintegrationtestingroot cause analysis

Soft Skills

collaborationcommunicationproblem-solvingcustomer serviceattention to detailadaptabilityknowledge sharingflexibilityorganizational skillsinitiative

Certifications

CompTIA Network+Cisco Certified Network Associate (CCNA)computer networking certification